Complaints

Casimba Casino - Withdrawal Fizzled & No Further Help

My withdrawl Technique Bombed so reserves were come back to my account and I was to give my financial data to refreshing my Withdrawl Strategy which I did then was informed that I expected to send Image of card finishing in 0108 its a $50 Prepaid Vis...

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Bronze Casino - Check and payout deferred

Hi I got an email requesting my archives to be confirmed which I done and sent off Saturday. Likewise done my telephone check. Haven't heard anything since so talked on live visit and was advised they was effective to then be told 'sorry wrong convo'...

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Bronze Casino - Standing by unreasonably long for my withdrawals

Hello I hanging tight for my 2 withdrawals. The first 310 Euro affirmed 3.october I despite everything hanging tight for cash. The second one 600 EUR as yet pending from 4 October. My account is prepared to confirmation. I asked live visit what happe...

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Slottica Casino - Withdrawal Bad dream, Most noticeably terrible Gambling club Ever

Opened this gambling club on the third of September did not many store (4 altogether) No issues whatsowever.On the fourth got a success and pulled back 150 €, Played some more got scarcely any more successes and chose to pulled back 500 € rather ...

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PlayOJO Casino - Withdrawal deferred for more than about fourteen days

Hi My username is leroy877, I have been hanging tight for my wired withdrawal for more than about fourteen days. When I address the client care they instruct me to send me my bank articulation which shows I have not gotten my withdrawal. I have done ...

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Spartan Slots Casino - Won't help with missing store

I have been trusting that this gambling club will refresh me with my store I made yet didnt get into their account. Bitcoin said they ought to have and it's the accepting finishes blunder... Trusting that my store will be discounted back to me or put...

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VegasHero Casino - Nonsensical solicitations for confirmation data

Hello, I have an account on VegasHero.com and perhaps now for 2+ years. Before all else I have made stores from my bank finishing on 6212. This bank isn't dynamic any longer and I changed to another bank organization. So that is no issue since I was ...

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Planet 7 Casino - Slowing down on effectively affirmed payment

I put in to pull back $2000 on July 31, 2019. After they took out their $400 reward monies, it came to $1600. I at that point started the holding up process. I paused, and I paused and I paused. I reached client care more than once after not hearing ...

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Sportsbet.io Casino - Declining to payout 10 BTC rewards

I store with Sportsbet.io, a sum of over 2.0 BTCI play Live club and gambling club openings with them and have some great successes, and they pay me some withdrawals.My balance is presently 10.2 BTC, however they are declining all withdrawals. I appe...

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Bettilt Casino - Postponing withdrawals totaling €3,000

I enrolled and played with reward on Bettilt club, cleared betting and wound up with 4002 EUR. I present all the required archives yet Bettilt didn't check my account until week later guaranteeing first that my telephone number wasn't right in their ...

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Cool Cat Casino - Deferral in $100 affirmed bitcoin withdrawal

My bitcoin pull back was endorsed on September third. I presented all the necessary reports for the pull back. On live visit they said they got my records. I connected by email commonly to check whether something is missing and there is no reaction. ...

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Casino Midas - Deferred in accepting my rewards more than about fourteen days

Dear KoiSlotsMy name is Jenny and evident I am another part whom simply joining. I needing to submit questions of not getting my cashout on schedule! I got an email saying the cashout was finished from preparing on 26th of Sep, 2019. Presently is 12 ...

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Slotty Vegas Casino - 1000 euro was discounted to SlottyVegas yet I didn't get it

Situation: I win some cash and did withdrawal in 2019-09-06 1000 euro (including a record). For reasons unknown my bank dont acknowledged it and discounted cash back to them. (Including bank letter beneath with all data). Its effectively at least 10 ...

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Casoo Casino - Conceding deficiency of irregular expulsion of assets from account at that point shut...

Hello,I have been playing at Casoo Gambling club one serious part in the course of the last 4-5 months. I am Level 49 in their unwaveringness program. (no thought what the top level is however). Today around evening time I was conceded 40 free twists...

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Genesis Casino - Absence of believability, postponed $450 withdrawal

Lack of credibilityI have played in that gambling club and have kept more than $ 50 to $ 100 each time. The last time I kept $ 100 I won and they really sent me the $ 400 I earned. After that I saved another $ 100 and won $ 450 at that point. They se...

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PokerStars Casino - Account limited for 'routine security examination'

Hi,First of all thanks ahead of time for investigating my case,I've perused other comparable stories taking a long time to be at last settled gratitude to KoiSlots support, so I chose to handle mine on day multi week 1.Haven't played on PokerStars Ga...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.