Winner Million Casino - Deferred Withdrawal Since October
Hi, I utilized WinnerMillion a year ago and kept GBP500 and afterward pulled back GBP300. Since October this has appeared as prepared however hasn't really been finished. After various calls and messages it still hasnt been finished. Presently I am b...RESOLVED Read more
VegasCasino.io - Will not respect self-avoidance demand
Hello - On 11/20 I reached online talk and mentioned that my account be forever shut because of me having a betting issue. I was coordinated to email client care with my solicitation. I quickly sent an email mentioning conclusion and self rejection d...RESOLVED Read more
Playamo Casino - Unjustified reallocation of real rewards
Dear KoiSlots Team,i as of late enlisted at Playamo Club and made a couple of stores with aggregate sum of 430€. The primary stores I lost however with the last one began my fortunate time .I played European Roulette. I had leisure time over the mo...RESOLVED Read more
Playamo Casino - Disregarded affirmed Misfortune cutoff and let me lose every one of my rewards
On Saturday fourteenth May I completed the process of betting meeting with 10243eu on my account. After that I've set daily(24h) misfortune limit 1000eu and week by week misfortune limit 2000eu. Day after, on Sunday fifteenth I begin playing feeling ...RESOLVED Read more
Betway Casino - Betway Gambling club sayin im breaking
gave me £10 reward no store, played thruough sum a pull back £270 got an answer (Following an audit of your account, we have recognized that you are in penetrate of the gambling club's standard Terms.Please allude explicitly to the accompanying con...RESOLVED Read more
You are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.