Complaints

777 Casino - Account suspended after check

My Account has been shut whit no clarifying. The client care talk isn't working. I called them they disclosed to me that I have to give them my id and Visa photographs. I send them the information and they disclosed to me they will get in touch with ...

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SlotJoint Casino - Store "taken"

Only made a little store so it isn't such a great amount about the cash yet about awful strategic approaches and terrible client service.The visit can't/won't help and the payments area never replies back to your emails.Got affirmation from the payme...

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Planet 7 Casino - Proceeded with deferred withdrawal

Hi im as yet sitting tight for a deferred payement. The gambling club previously affirmed all reports and when got to payment stage said records wernt sufficient. So re submitted multiple times at that point at long last got them endorsed and got to ...

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YoyoCasino - Postponing payments

So, I enlisted to this site and made hardly any stores by means of trustly. I won around 1000€ and made withdrawal of 1000€. At that point I was educated I can just make withdrawals of 500€ each. After that I held up 3 days to them acknowledge ...

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Planet 7 Casino - Sends me through circles and defers payment

I won $ 1000 on planet 7 gambling club , and that is with the necessary play through for reward. At the point when I attempted to gather they said I needed to experience a check procedure. When I sent all the records they said I was confirmed and aft...

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Goliath Casino - Wrong money sent

Hi, I attempted to understand this issue with Goliath Gambling club by means of help, yet with no solution.A withdrawal was made of 220 USD.I got a sum of 220 computer aided design dollars. I got an inappropriate money from their group, which is fine...

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Cool Cat Casino - No reaction, have not gotten wire move yet

I have attempted various occasions to get live talk yet it doesn't exist any more. I have mentioned a few get back to and got none. Have sent numerous messages and nothing. I don't comprehend why I can't find a solution. The withdrawal demand was aff...

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Playamo Casino - Dropping cashouts and postponing check

Signed up in May 2018, depositted a few times and lost no nonsense. Attempted to money out minor sums, these were dropped because of confirmation. Submitted reports that have been endorsed by various different locales, playamo dismiss with no clarifi...

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Dunder Casino - Rewards kept into an inappropriate financial balance

On the first of September I began playing with Dunder Gambling club and was fortunate enough to have a major success, however needed to hold up until my account was confirmed before I could pull back the rewards, so I continued playing with the cash ...

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Raging Bull Casino - Payment past due

I played on Seething Bull Club In June/July and won $1859. The sum was affirmed on 10/7/19. also, as site asserts every single affirmed payment are sent in 10 days, though as I am hanging tight for around 3 months which is quite long pause. each time...

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Raging Bull Casino - Mentioned Withdrawal Never Prepared

I held up more than about fourteen days before my withdrawal been raised and endorsed. Be that as it may, they don't send email affirmation to tell me the advancement of my withdrawal. Like other Betting locales. I login to my Ragingbull Account and ...

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LeoVegas Casino - £400 PayPal withdrawal affirmed yet never hit my account

I pulled back £400 to my PayPal acc and I got the affirmation email off them, I didn't recieve the money.I have reached everybody I can to attempt resolve this.PayPal have guaranteed me no payment was sent to my account on that day or any day coordi...

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Casino X - Issues with deferred payment of 3 weeks and going

I am a confirm player of Club x . Utilizing this online club website for a long time. Burn through a great many euros in this club. 3 weeks prior I cashout 750 euros and I am as yet trusting that my cash will be in my card. multiple times the advised...

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Bronze Casino - Not paying me yet

Hi, I made a withdrawal for €5000 on 21/09/19 I passed all confirmation and got a call on 27th inquiring as to whether I split my withdrawal I'd have 2500 in my bank that day and other 2500 to play with, me being me I said yes please. They split th...

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PokerStars Casino - 8 days so far hanging tight for my cash with no reaction

So on the seventeenth of September I won some cash on pokerstars uk on the portable application. It permitted me to pull back some of it with no issue at everything except £1229 of it has gone to pending and has been similar to this since. I additio...

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Ruby Slots Casino - Deferred payment and no reaction from help.

I had caused a to pull back solicitation on 7/16/19 for 2,500. I had gotten a check from them only half a month earlier so the entirety of my ID docs were all together and I got an email from their Doc dept expressing that. I requested a wire move an...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.