Complaints
Planet 7 Casino - Can't get my cash
I mentioned a payout of $2500.00 on August 28.After nagging live visit I at long last got it endorsed nearly in 3 weeks. At that point took practically another 3 weeksfor them to send cash by means of wire move on october the 1 st. It has been 16 day...
RESOLVED Read moreBronze Casino - Deferred payment of just €120
I had a success of 120 euros archives all checked and got email to state my withdrawal is affirmed. Its now more than 3 days after the fact and still no assets. This is peculiar as I have caused innumerable withdrawals from heaps of different gamblin...
RESOLVED Read moreEclipse Casino - Won't respect guaranteed discount
Hi I have been having issues getting my discount from overshadow gambling club I have been back and fore In visit alongside likewise messages they have expressed that my 125 would be arranged then they disclose to me that the no longer work with the ...
RESOLVED Read moreNovibet Casino - Account deactivated for longer than a month at this point
On the 07/09/2019 I opened a Novibet account subsequent to hearing beneficial things about the club, I saved £250 and got a £250 reward, I played a couple of various games however tragically I wasn't fruitful. After opening the account I was approa...
RESOLVED Read moreCasimba Casino - Withdrawal Fizzled & No Further Help
My withdrawl Technique Bombed so reserves were come back to my account and I was to give my financial data to refreshing my Withdrawl Strategy which I did then was informed that I expected to send Image of card finishing in 0108 its a $50 Prepaid Vis...
RESOLVED Read moreBronze Casino - Check and payout deferred
Hi I got an email requesting my archives to be confirmed which I done and sent off Saturday. Likewise done my telephone check. Haven't heard anything since so talked on live visit and was advised they was effective to then be told 'sorry wrong convo'...
RESOLVED Read moreBronze Casino - Standing by unreasonably long for my withdrawals
Hello I hanging tight for my 2 withdrawals. The first 310 Euro affirmed 3.october I despite everything hanging tight for cash. The second one 600 EUR as yet pending from 4 October. My account is prepared to confirmation. I asked live visit what happe...
RESOLVED Read moreSlottica Casino - Withdrawal Bad dream, Most noticeably terrible Gambling club Ever
Opened this gambling club on the third of September did not many store (4 altogether) No issues whatsowever.On the fourth got a success and pulled back 150 €, Played some more got scarcely any more successes and chose to pulled back 500 € rather ...
RESOLVED Read morePlayOJO Casino - Withdrawal deferred for more than about fourteen days
Hi My username is leroy877, I have been hanging tight for my wired withdrawal for more than about fourteen days. When I address the client care they instruct me to send me my bank articulation which shows I have not gotten my withdrawal. I have done ...
RESOLVED Read moreSpartan Slots Casino - Won't help with missing store
I have been trusting that this gambling club will refresh me with my store I made yet didnt get into their account. Bitcoin said they ought to have and it's the accepting finishes blunder... Trusting that my store will be discounted back to me or put...
RESOLVED Read moreVegasHero Casino - Nonsensical solicitations for confirmation data
Hello, I have an account on VegasHero.com and perhaps now for 2+ years. Before all else I have made stores from my bank finishing on 6212. This bank isn't dynamic any longer and I changed to another bank organization. So that is no issue since I was ...
RESOLVED Read morePlanet 7 Casino - Slowing down on effectively affirmed payment
I put in to pull back $2000 on July 31, 2019. After they took out their $400 reward monies, it came to $1600. I at that point started the holding up process. I paused, and I paused and I paused. I reached client care more than once after not hearing ...
RESOLVED Read moreSportsbet.io Casino - Declining to payout 10 BTC rewards
I store with Sportsbet.io, a sum of over 2.0 BTCI play Live club and gambling club openings with them and have some great successes, and they pay me some withdrawals.My balance is presently 10.2 BTC, however they are declining all withdrawals. I appe...
RESOLVED Read moreBettilt Casino - Postponing withdrawals totaling €3,000
I enrolled and played with reward on Bettilt club, cleared betting and wound up with 4002 EUR. I present all the required archives yet Bettilt didn't check my account until week later guaranteeing first that my telephone number wasn't right in their ...
RESOLVED Read moreCool Cat Casino - Deferral in $100 affirmed bitcoin withdrawal
My bitcoin pull back was endorsed on September third. I presented all the necessary reports for the pull back. On live visit they said they got my records. I connected by email commonly to check whether something is missing and there is no reaction. ...
RESOLVED Read moreCasino Midas - Deferred in accepting my rewards more than about fourteen days
Dear KoiSlotsMy name is Jenny and evident I am another part whom simply joining. I needing to submit questions of not getting my cashout on schedule! I got an email saying the cashout was finished from preparing on 26th of Sep, 2019. Presently is 12 ...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.