Complaints

Stakes Casino - No payment following three weeks

I won 10.240e at Stakes.com at September 26th and caused a to pull back immediately. They have 1000e max pull back every day, so my first pull back at September 26th was 1000 euros. I sent my reports directly after I was asked lastly got confirmed at...

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22bet Casino - As yet hanging tight for withdrawal data

I have played at 22bet.com over seven days prior and since 09.10. I don't get my cash. They got every one of my records, confirmed my account and let me know, that 2000 Euro pull back to my VISA account is acknowledged yet I don't find an appropriate...

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Split Aces Casino - Postponed payment and no contact

Hi, I made a store and played spaces as it were. I guaranteed I bet well beyond necessities and still had rewards which I requested to pull back 7 days prior. I was sent an email 6 days prior saying somebody would be in contact to finish security che...

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Frank & Fred Casino - Bank move never got

I might want to submit a question against the online gambling club "https­://­www.fr­ank­fre­d.com".On the 26.09.2019 I made a payout of 2,200 €. In the wake of transferring my records and checking my account, the payout was confirmed.This aff...

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Slots of Vegas Casino - Right around 2 months no assets and no correspondence

I won $1560 on 08/21/19. Sent all desk work at that point was brushed off for a month. At long last was given an email to send my bank information. Was disclosed to it was sent on 9/21/19. I despite everything haven't got it and nobody will answer my...

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Slots Capital Casino - Jack Ice opening not paying effectively

On the Jack Ice opening game, I had one line with 3 spades straight followed by a special case and got 0 credit for it. I've seen this previously yet respin to rapidly before speculation to preview it. This time I did. It was unusual, on my keep goin...

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PokerStars Casino - Account Solidified, Reason Obscure

Username: mrdom93Been a longstanding part (5+ years). completely checked and finished various withdrawals and stores before. I have as of late began playing once more, and my account has been completely limited after a £245 store cleared. I was told...

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Betcart Casino - Club will not pay my 2700USD

Hi Ive been playing in betcart gambling club for about multi month and there was no issue with limited quantity of withdrawals however when I kept more than 2k USD and in the wake of playing I mentioned a pull back 2700 usd they wouldn't pay .I will ...

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Split Aces Casino - Withdrawal cannot and account blocked

I have been declined my €3000 withdrawal from this site which I made on the thirteenth Oct I got an email saying they would email me soon and they never did they have now obstructed my account and denied me €100 in spite of the fact that I kept s...

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22bet Casino - Withdrawal Dismissed

Hi there,I have mentioned ordinarily a withdrawal of $6265 in 22 wager club. I got withdrawal dismiss since four days prior, the reject reason is withdrawal blocked. I had store and withdrawal effectively previously. They obstructed my account out of...

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Nomini Casino - Confirmation and payment issues

Hello! I have issues with check on this gambling club. I enrolled multi month prior, made 19 stores from 19 diverse virtual charge cards, never made a withdrawal. So at last I got smidgen fortunate and caused a to pull back of 150 euros, they benevol...

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Raging Bull Casino - 2 months and as yet hanging tight for my $2,460 withdrawal

I made a withdrawal of $2460 on the 16/8/2019 sent through completely required records on the 17/8/2019 and afterward sent through bankwire subtleties on the 20/8/2019.They mentioned my bankwire subtleties again so I despise them on the 7/9/2019 alon...

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Planet 7 Casino - Can't get my cash

I mentioned a payout of $2500.00 on August 28.After nagging live visit I at long last got it endorsed nearly in 3 weeks. At that point took practically another 3 weeksfor them to send cash by means of wire move on october the 1 st. It has been 16 day...

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Bronze Casino - Deferred payment of just €120

I had a success of 120 euros archives all checked and got email to state my withdrawal is affirmed. Its now more than 3 days after the fact and still no assets. This is peculiar as I have caused innumerable withdrawals from heaps of different gamblin...

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Eclipse Casino - Won't respect guaranteed discount

Hi I have been having issues getting my discount from overshadow gambling club I have been back and fore In visit alongside likewise messages they have expressed that my 125 would be arranged then they disclose to me that the no longer work with the ...

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Novibet Casino - Account deactivated for longer than a month at this point

On the 07/09/2019 I opened a Novibet account subsequent to hearing beneficial things about the club, I saved £250 and got a £250 reward, I played a couple of various games however tragically I wasn't fruitful. After opening the account I was approa...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.