Complaints

PokerStars Casino - Account under arbitrary security examine fourteen days

Hi, here documents to my prior grumbling about account closoure and ramdom security check and absolutely missing client support. Account was shut just after 600eur store. Playing or miney withdrawal is unimaginable. I have attempted to sentd a lot of...

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The Grand Ivy Casino - Shut my account with £8,000 rewards, won't state why

I have won a lot from this club never had any issues Withdrawing.I have £8000 no reward utilized which is in pending that I pulled back 22/8/19. I've gone to sign in and my account and It's shut. I inquired as to why on live visit and they state the...

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Spinland Casino - Decline to process my withdrawal inside their payment time periods

After playing on the 25th September I got pleasant rewards and need them to withdrawal (€ 1000). In their T&C they make some pending memories of roughly 48 hours. So after that 48 hours were past by an ask client assistance when it will be ackn...

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Sloty Casino - Obstructed my checked account to escape paying me my rewards

Sloty requested check archives from me which I sent, including a photograph of my holding my ID with a written by hand note with content based on their personal preference on it. My account was completely confirmed on the sixteenth August 2019 and my...

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Spintropolis Casino - Withdrawal denied because of vague term

Hello, I played this club. I have done a great deal of stores. Than I need to do withdrawal demand. - 506 euro. I was holding up a ton of days. I sent all records. Today I get mail and solicitation was denied. Also, club expel my rewards. Presently I...

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Betchan Casino - Check card not affirmed

Hi Askgambler trust you can assist me with settling this issue. I pulled back 900can from this gambling club now they said my distinguishing proof card isn't legitimate?. I did a withdrawal last time with no issue now my second time they disclosing t...

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Black Diamond Casino - Playing dodgy on 4,000 AUD withdrawal

Ok so this will be a long post however it will be reasonable. I committed the error of not perusing ask players discussion on dark jewel gambling club. I lost around $10,000 AUD. At last had a little success $4000 AUD. Requested to pull back I was to...

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Raging Bull Casino - It has been 3 months I'm despite everything attempting to get my $1,300 payment

I presented my withdrawal demand back in July. It was denied. I sent them in any event another 50 archives, and again a withdrawal demand on August 15, 2009. On September 5, my solicitation was endorsed. I sent the entirety of my bank data to get a w...

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Mr Green Casino - Mr Green Club - Not discounting me throughout recent months

On the 26th of July I discovered my account was blocked. I had made an additional account due to overlooking the secret phrase of first account. In the wake of discovering my accounts were blocked I conversed with your associate on live visit who hel...

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Genesis Casino - Retaining withdrawal

On 15/9/19 I pulled back £100.46. I held up days yet they never let me realize they needed I.d. I sent loads more than mentioned. Driving permit and with a selfie, address, bank explanation, card utilized and identification. Barely any days after th...

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Raging Bull Casino - Holding up 2 months and still no cash

hi I mentioned a pull back on the 6/7/19 of the entirety of $600. it took until the 8/8/19 to get endorsed. it is presently the 16/09/2019 and I have still not got my cash. This is turning into a genuine killjoy as I suspected I won $600 however mont...

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Kahuna Casino - $400 not paid

Hey folks would you be able to please assist me with getting my cash owed to from Kahuna gambling club. I've been playing with them for a long time and gave a huge number of dollars ( lol ). I play for the fun and fervor and appreciate playing as the...

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21 Dukes Casino - Account shut because of a few "irregularities" found

I had quite recently kept my assets was 30 mins in to playing and brain you was winning I was up to over $300 when all of abrupt it bolted me out and afterward said when I attempted to log back in that my account had been crippled and to contact live...

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Planet 7 Casino - Withdrawal at last affirmed yet now having issues with payment strategy

My withdrawal of $2500 was at last endorsed, 7 business days after their expressed time period. I was advised to email my bank name, my name, name on ID, telephone, email, cash, and whether my bank acknowledges worldwide checks. I sent the email to t...

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21 Dukes Casino - Payment refusal, account erased and business relationship finished on their part, ...

I've been attempting to make a withdrawal of $1800 throughout the previous 4 months. In the wake of presenting my archives and confirming my account, after various endeavors, my withdrawal was at last endorsed. They stated, that the assets would be i...

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SlotJoint Casino - Dark Jack Meeting Incapacitated Hit & Check Catch

Casino: SlotjointUsername: TRIBIGame: BlackjackBet: 4000 USDProblem:Buttons HIT or STAND were disabled.- - >Timebank was active- - >No Association message or error3 weeks still no solution!!!Email discussion with slotjoint: Tanya Marry, 09/11/1...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.