Complaints
Syndicate Casino - Intentionally giving deluding data over live visit
I kept 30 euro I get a reward of 30 euro I play I win a measure of 354.20 I don't know very well the activity of the reward I request clarifications in the event that I pull back I am advised to complete the reward I ask, at that point on the off cha...
RESOLVED Read moreRuby Slots Casino - Withdrawal Postponements and Expense Cheats
I put in for three separate withdrawals all on 05/09/2019 in the measure of $2500 each. On 05/23/2019 I was affirmed in the measure of $2282. On 06/06/2019 the subsequent withdrawal was affirmed for $2500 lastly on 06/13/2019 the third withdrawal was...
RESOLVED Read moreFrank Casino - Postpones the check procedure and paying my rewards
I registred on Straightforward gambling club simply like fourteen days prior, I made a couple of little stores from Paysafecard, during that period I sent a few reports which are normally requied by every single other gambling club to get vertifed (s...
RESOLVED Read morePokerStars Casino - Account is confined because of a normal control, no additional data
Dear,Right after a 300 euro store my account was limited because of a standard security examination. This occurred on monday the 30th of September. After I got an email from Stars Security in which they mentioned records to confirm my account I trans...
RESOLVED Read more777 Casino - Withdrawal demand being disregarded
I prevailed upon $2,400 computer aided design sent 777 gambling club photos of my drivers permit and sent all mentioned financial data for a wire move . They are so conflicting!! I have a screen shot where they said my cash was moved so I held up mor...
RESOLVED Read moreBronze Casino - Payment as yet pending following quite a while of pausing
I presented my reports initially on the ninth Sept and they had issues with them each time I sent them do inevitably I sent them through live visit, I'm not in any case sure at this stage if my account is even checked as I have had no email correspon...
RESOLVED Read moreRaging Bull Casino - $2,450 wire move deferred
I have been sitting tight from twelfth september for my wire move. I was guaranteed it would arrive at my account inside 10-15 business days. I have been to and fro with help group finding various solutions and levels of help without fail. Ive now ne...
RESOLVED Read more22bet Casino - Withdrawal dismissed after been endorsed
Hi there,I have mentioned unlimited occasions a withdrawal of 400€ in 22 wager gambling club and following couple of moments the status changed to endorsed (I additionally got this affirmed by one of their advisors) anyway following hardly any more...
RESOLVED Read moreBronze Casino - Unpaid rewards of €200
I joined and won €200. Made withdrawal longer than seven days prior. Account confirmed inside 24 hours no issues. Addressed live talk to see when payment would be and prompted cash would be in my account toward the beginning of today. No payment. P...
RESOLVED Read moreWinward Casino - Withdrawal endorsed, at that point declined and still not prepared
HiI have experienced all the fundamental methods - ID check all transferred and stood by almost seven days to enquire about my withdrawal demand. I got the endorsement email for my withdrawal on Friday 4/10 and afterward I went on the gambling club s...
RESOLVED Read moreBitcoin Casino - Deferred payment for C$210
I kept 20 miscreant and won so I pulled back 100 lowlife with no issue. I kept on playing and won again and pulled back 100 creep. Again I kept on playing and afterward won again and mentioned 100 miscreant. This was dismissed so I went on talk and w...
RESOLVED Read moreMr.Bet Casino - Unfit to check account and procedure rewards for about fourteen days
I have played on mr wagered gambling club for tad and made a reasonable size success. On my withdrawal application the check procedure had quit working. On Monday September 30th 2019. I went to all day, every day help and they said it would be fixed ...
RESOLVED Read moreSilver Oak Casino - Withdrawal not got
I mentioned a pull back in the measure of $1150 on Sept ninth, 2019 my pull back has been endorsed yet I have not gotten it. I have reached them various occasions and they continue revealing to me they wil esculate my pull back. As of late they have ...
RESOLVED Read moreLucky Days Casino - Postponed 37,500 NOK withdrawal
Outstanding 37500 nok. First it was endorsed and all the administrative work for affirming me was alright. So I reached them on the 24 of September then thy instructed me to find in a couple of days. At that point following scarcely any days I reache...
RESOLVED Read morePokerStars Casino - Account confined after a standard security examination
My account has been haphazardly limited. I have been playing for a couple of years at this point and have just sent my full distinguishing proof over two or three years back. I have sent them across again and it said the procedure ought to be settled...
RESOLVED Read moreNomini Casino - Withdrawals postponed
I made three withdrawals on Friday, Saturday and Sunday a week ago - you can do only one every day with 500€ max. All withdrawals are still in pending status, even the club has written in their T&C's that inside 24 hours they will process the w...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.