Complaints

PokerStars Casino - Withdrawal of $2,500 pending for 30 days

30th of august 2019 I made a withdrawal demand that has been under scrutiny for a month at this point. I have confirmed my account with ID and bank articulation. The cash isn't bolted due to some reward and I have not damaged any of Pokerstars terms ...

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King Billy Casino - Blamed for copied account with no confirmation to back it up

Hello,My name is Pedro, I am here today to portray the issue I have been having with Lord Billy CASINO - Issue - *King Billy Gambling club has appropriated every one of my benefits of 1.650USD, blaming me for copied accounts and reward abuse*King Bil...

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Ruby Slots Casino - Deferred withdrawal demands

Hello, I mentioned two withdrawals on 8/2/19. Every withdrawal demand was for $1000 each. I have been given nothing useful to work with from that point forward. I have spoken with a few agents with ruby spaces. I have been advised my documentation wa...

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Campeonbet Casino - Getting the run with payment

Hello individual staff at KoiSlots! I look for your direction in this hair pulling circumstance. On August 29th/2019 I lucked out playing on their gambling club openings and won an absolute withdrawable parity of 4248Eu. I have followed appropriate c...

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Royal Panda Casino - Confirmation issue forestalling withdrawal

I attempted to make a £7000 withdrawal from regal panda fourteen days back and was requested bank explanations to check my account. I don't have a financial balance (I have never stored with one) so was approached to send card articulations from the...

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BetHard Casino - Stored still not credited

Made a store of SEK 1000 with wash strategy, didn't get any cash. talked with an individual who said I had not finished the whole exchange. My bank says it is ensured that they have sent the cash and that bethard has gotten them. I have print screens...

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Bronze Casino - Deferred payment of €5,000

Hi was fortunate enough to win 5000 playing spaces at Bronze gambling club. I made a withdrawal of 3600 euros on the 23/09/19. I got an email from Bronze Gambling club on the 24/09/19 mentioning charge card pictures and I'd which I gave I at that poi...

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Club Player Casino - Haven't got my rewards, it's been close to 30 days

They've owed me $750 for close to 30 days and haven't paid me. At the point when I've visited with them they state they heightened it. Still no cash. This has happened twice. They said it would take up to 72 hrs. As yet nothing all they let me know a...

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iLUCKI Casino - Deferred withdrawals, no reaction

Hi, I joined Ilucki gambling club 22nd , 27th I utilized End of the week reloaded reward , kept 100 euros and got 100 euros, balance was 2489 euros in the wake of betting. I made withdrawal demand 2489 euros at the night 27th. Withdrawal was all the ...

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22bet Casino - Withdrawal denied

I have attempted to redraw 29.000 d.kr from 22.bet casinoFirst they affirmed the redraw, and now 5 days after the fact the dropped it with this msg "Expert 12:02:20According to the data we have, the last withdrawal demand was dismissed from the side ...

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Bronze Casino - Postponed Payment 100E

Hi,I'm sorry to need to turn to this yet I have been sitting tight for this 100E withdrawal since 5 September in the wake of betting a reward. This I believe is long past due for payment particularly different protests about this gambling club have b...

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Reeltastic Casino - Seizure of rewards dependent on indistinct terms and conditions

Just a horrendous terms and conditions. I store 50 euros to my account played a few games for some time. In some point I had a few rewards in my account and afterward played Mediaa Megaways game where you had a change to purchase ensured extra adjust...

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LightCasino - Strange postpone strategies when preparing withdrawal

Light Gambling club is deliberately deferring withdrawals. You're just permitted to demand €500 every day, anyway they leave those withdrawals pending for whatever length of time that conceivable. Withdrawals mentioned 1 day separated have been lef...

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Planet 7 Casino - Confirmation and payment issue testament

I mentioned a withdrawal on September ninth for $1,500. They revealed to me I expected to refresh my archives which I sent in September tenth. At the point when I called they said they hadn't gotten them yet and they would raise and I would get an em...

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Karamba Casino - Deferring £21,000 withdrawal, disregarding all interchanges

I have reached Karamba practically every day for as far back as 5 weeks having stored a lot of cash yet in addition winning a huge sum £21000Upon mentioning withdrawals my account was blocked and withdrawals left as pending. They mentioned confirmat...

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Alf Casino - Long postponement of withdrawal demands

Hey Alf Club Backing, I bought in to Alf Gambling club around 12 days prior, made a 95 euros store with a non-clingy reward 100%, that I dropped after my first couple of wins, since I would not like to play with it at long last. I never entered the "...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.