VegasHero Casino - Nonsensical solicitations for confirmation data
User: dickinson.rahsaan, Disputed casino: VegasHero Casino, Status: RESOLVED, Amount: 1600 €, Published: 24.10.2019
Hello,
I have an account on VegasHero.com and perhaps now for 2+ years. Before all else I have made stores from my bank finishing on 6212. This bank isn't dynamic any longer and I changed to another bank organization. So that is no issue since I was keeping from my Skrill account. I have send my confirmation reports like duplicate visa, duplicate location, duplicate skrill articulation and duplicate bankstatement of my new bankaccount associated with my Skrill.
The last store I made was with a paysafecard I purchased this outside in a store. They previously requested that I give them an image of this receipt. I revealed to them no one is keeping the receipt since you purchase this outside and just get a number. So the check group disclosed to me no issue send me the bankstatement. I have send them this and sitting tight for like 4 days. I open the site to talk mind live help to inquire as to why this is taking such a long time.
Now they are soliciting me to give a bankstatement from an old bankaccount from the earliest starting point of my account. I have clarified them I dont have this bankaccount any longer and the can't furnish me with bank proclamation since I dont have it any longer. I am feeling extremely furious in light of the fact that they are simply doing this to not pay my withdrawal and they never approached me for additional confirmation of an old bankaccount. In the event that you take a gander at my ongoing stores as long as a year I didnt utilize this bankaccount.
Can someone please helpt me with this issue I dont realize what te do. I have send so much reports and they are simply requesting more and more....
P.S. In the connection you can see old bankstatements of the required bankaccount.
Comments
24.10.2019
dickinson.rahsaan
Today I have talked with Tommy from help and I have called my old bank to request a bank explanation. They revealed to me that an announcement is just conceivable when the administration charge is requesting it. I dont have this letter to request it.
My old financial balance is right around 1 year shut as of now and VegasHero never requested this account. At the point when I ask bolster what I can do or send more they reveal to me sorry we cannot do anything for you.
This isn't reasonable I have made such a great amount of stores on the site and playing for quite a long time and never approached me for this archive. At the point when I need to withdrawal my cash they are asking me unimaginable things. For what reason did they acknowledge my money??
24.10.2019
dickinson.rahsaan
I am standing by now fourteen days for my withdrawal of 1600 euro
29.10.2019
KoiSlots
This objection has been revived according to VegasHero Club solicitation and KoiSlots Protests Group might want to give it one more help out the two gatherings required into the question coming to a good resolution.
29.10.2019
VegasHero Casino
Hi dickinson.rahsaan,
thank you for your patience.
In the wake of checking your account, we can affirm that the withdrawal you are alluding to has been accurately endorsed on the sixteenth of October and it can take up to 5 working days to reach you.
Let us know whether you are as yet having issues with it once spent those days, we will gladly help you further.
Regards,
Vegas Saint Team
29.10.2019
KoiSlots
Dear @dickinson.rahsaan,
Please make a point to refresh your issue in a convenient way and let the KoiSlots Grievances Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.