Complaints

QueenVegas Casino - Been looking out for my cashout more than 3 weeks now

I've been playing here for over an a large portion of a year presently I've made a 4K withdrawal before to my bank no issue my account is completely confirmed and now they need me to make a withdrawal with ecopays where I can't do this alternative si...

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Playzee Casino - Still ready to store after mentioned account self-prohibition

I self barred on the 29th of January by means of visit and yesterday I was as yet ready to log back in and store again I lost another €550 because of the club not regarding my self prohibition. I am attempting to chip away at my dependence, yet thi...

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VegasHero Casino - Deferred £5,000 Withdrawals

I have four withdrawals pending at VegasHero for 11 days totalling over £5,000. The sum total of what records have been transferred and checked. They show up on my account yet at the same time in pending status.I am not getting a lot of karma with r...

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Club Player Casino - Postponed payments totaling nearly $8,000

Hello,I like the games offered on the club of Virtual Gambling club Gathering. Shockingly, making withdrawals is rarely simple. We should consistently go on chatt to ask them to proceed.I as of now have 2 withdrawals pausing and have gone due and 2 o...

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Planet 7 Casino - Postponed $515 Payment

8 days back I mentioned a pull back by means of bitcoin. Clearly bitcoin should be a "quicker" alternative for the two players and gambling clubs. No doubt that isn't the situation. Most different locales deal with bitcoin in days if not minutes. How...

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Planet 7 Casino - Issues getting my cash

Back in December I prevailed upon $1000 which was not attached to any reward. On December 22 I presented a withdrawal demand. I despite everything have not gotten my cash. I have been given all reasons imaginable when I am ready to get in contact wit...

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QueenVegas Casino - Reward coordinate not got

Yesterday night I have saved 100£ through paypal with the reward code got in the wake of guaranteeing it through ''Rostein'' offshoot by email as should be obvious in the pages transferred into this message. Store experienced however the reward wasn...

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Captain Jack Casino - Long Late Payouts

Hello and Glad Holidays.I'm writing to KoiSlots on the grounds that I'm very worried about cash owed from Commander Jack gambling club (capta­inj­ack­cas­ino.com). I at present have around $17,500 in exceptional withdrawals going back to April 20...

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22bet Casino - Withdrawal Issue With 5,000 computer aided design Payment

Hi. I have mentioned two withdrawals for over CAD$2,500 each by means of the MuchBetter technique more than 36 hours prior and have not gotten the assets in my MuchBetter wallet yet. I have mentioned withdrawals before and considerably after these tw...

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Betzest Casino - 34 days delay in payment and accusing specialized issues

I made a withdrawal of 2425 Euro on 26th November (34 days prior) and was informed that I will get my rewards in 3-5 days. Since my account was checked I reached them and they revealed to me that because of some specialized issues the payment was pos...

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Stakes Casino - Payment denied and account shut because of unjustified copy accounts allegations

Hello! I have a terrible circumstance with Stakes club. I've won twice from their reload reward and sums are 1904€ and 151€ and dates were 4.12.2018 and 7.12.2018. After that I made withdrawal demands. I got some information about my home, financ...

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Betzest Casino - Postponed Payout and it's accused on 'specialized issues'

Hi,I am hanging tight for my withdrawal of 2,348 SEK which is around 227€ for 6 days at this point. My account is checked and the Help consistently discloses to me that they have some 'specialized issues' and says that they need to look out for the...

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Betzest Casino - Dropped and deferred withdrawal

Hi! Betzest is postponing a withdrawal of 9426sek (around 900euros) . First they where deferring my check procedure saying that there was an inappropriate adress in my records which there wasn't. Subsequent to thinking of them a few times they admite...

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22bet Casino - Bad dream check process, fake account conclusion system

After saving right around 8000 NOK with this gambling club, utilizing Skrill and Paysafe cards, I at that point endeavored to Pull back 6000 of my equalization, which is presently just about 15000 NOK, that is the point at which the difficulties bega...

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Betzest Casino - Withdrawal still not prepared following 11 days

12 days back, the ninth of December I pulled back 10800 NOK (Norwegian kroners) proportional to around 1250 USDI was educated that the ideal opportunity for a worldwide bank move was 3-5 days. I thought, alright. Sounds legitimate, and I paused. Howe...

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Megawins Casino - Serious penetrate of terms & conditions

Dear KoiSlots support,Summary:On the eighteenth of September 2018, I opened an account at this gambling club and made my first store. I gave all the necessary records to confirmation purposes so as to have a success prepared. Everything was acceptabl...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.