QueenVegas Casino - Reward coordinate not got
User: medhurst.rahul, Disputed casino: QueenVegas Casino, Status: RESOLVED, Amount: 200 £, Published: 25.01.2019
Yesterday night I have saved 100£ through paypal with the reward code got in the wake of guaranteeing it through ''Rostein'' offshoot by email as should be obvious in the pages transferred into this message. Store experienced however the reward wasnt enacted as expressed in the T&C, in this way breaking the conditions. Toward the beginning of today on the date of 18 January 2019 had a go at reaching support after many occasions being said that they are inaccessible in the earlier night. Figured out how to in the long run contact support, clarify bit by bit what has occur and subsequent to being examined for concerning an hour they would not like to discharge the 200% match store attempting to deceive and trick me by offering free twists consequently of the store. Denying the free twists they have offered me a 50 £ reward cash when I said I will report the gambling club for misleading individuals. Likewise denying their subsequent pay off offer they said they will investigate it as though its not satisfactory enough what it says in the email and let me know about their choice. I still havent got the match reward yet.
Comments
02.09.2019
KoiSlots
This grumbling has been revived according to QueenVegas Gambling club solicitation and KoiSlots Objections Group might want to give it one more help out the two gatherings required into the question coming to a palatable resolution.
03.09.2019
QueenVegas Casino
Dear medhurst.rahul,
I trust you're doing great today! Right off the bat, I might want to present myself, my name is Maz and I'm an agent of QueenVegas. Let me disclose to you in a matter of seconds what had occurred and if the issue was not comprehended we will fix it ASAP.
When you got an email from Roshtein with 200%bonus in the email it says that your reward code is legitimate just for 24h in the event that you havent utilized the code inside 24h it's lapsed a short time later. As I checked with our tech group you were credited with a £200 reward for the Roshtein store on the twentieth January 2019. On the off chance that for reasons unknown you haven't got a reward please let me know and we will send you another reward code for a similar reward coordinate.
I might want to apologize for any bother caused and will take care of your concern ASAP if that wasn't finished.
Anticipating hearing back from you!
Kind respects,
Maz
03.09.2019
KoiSlots
Dear @medhurst.rahul,
Please let us know whether there's a report in regards to your progressing protest. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.
03.09.2019
KoiSlots
Dear @medhurst.rahul,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.
Thank you for your cooperation.