Complaints

Slots of Vegas Casino - Slow account check process, deferred payment

Hi, I won an affluent sum on spaces of vegas, I went to pull back this and I was advised to confirm my subtleties following 7 days of pausing. I at that point sent my subtleties straight across with all that they inquired. 'Much obliged this will cur...

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Bodog Casino - Account incapacitated for all the more then 5 weeks, no help, no answers

I have made a store of $400 with my card just to utilize the last Bodog gambling club reward, it didn't work from the outset when I attempt to store at my family house, so I returned home and my card work, I discovered it has to do with IP address. I...

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Raging Bull Casino - Express/Wire Withdrawal delay

I put in an express withdrawal demand (1672447) and a wire move (1672614) demand on the 4/4/19 I despite everything haven't got either payouts in my designated financial balance and it's going onto the sixth business day now. Indeed, I have checked m...

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Raging Bull Casino - Declining to pay $526

I mentioned withdrawal on 3/16/19 by means of express withdrawal was endorsed on 3/20/19. I was educated by the club takes 5-7 business days. 15 days had passed and still they haven't paid me. They are searching for reasons to not pay me. I need the ...

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Viggoslots Casino - Withdrawal to my charge card still not got

Dear KoiSlots,I as of now asked 3 withdrawal on my Visa with them, I got the cash inside 24 hours always.This time I ask 1001.58€ withdrawal to my charge card and that was affirmed on their side 7 April morning.Until now I don't have the cash, my b...

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Winward Casino - Wiping out of withdrawal demands with no thinking, poor help

I've presented numerous withdrawal demands for a similar sum. Longer than seven days time span. Found this site and took in an email for check was required. Sent an email and presented a withdrawal demand on the 2/4/19 simultaneously as the talk spec...

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1ACasino - Not paying my rewards

I have done store 60 € in this club a couple of days prior. What's more, I won 4.200€. I sent all reports. What's more, I was hanging tight for reacting from gambling club. Be that as it may, gambling club doesn't react. I asked them in visit , a...

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Captain Jack Casino - Standing by unreasonably long for payment, once more

Hi, I put in a solicitation for $2500 on january 22, 2019. I have addressed 5 agents to perceive any reason why I have not recieved payment yet, and all I am being told is that it will be raised. I have been mentioning my triumphant presently going o...

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Mr.Bet Casino - Account shut with no legitimate explanation

I needed to pull back 175Euro from my account, It took ages for them to get in touch with me adversary the reports they have to check my data, I have sent them all that they needed ( including a selfie of myself holding my ID). After certain days wit...

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Slots of Vegas Casino - Still can't got my payout

I began playing openings of vegas gambling club in February and won 300 dollars. I finished the check procedure through HooYu ID affirmation demand. Sent all records to docume­nts­@sl­ots­ofv­ega­s.com (foto of my identification + service bill ...

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Raging Bull Casino - Postponed withdrawal of $674 payment, amateurish gauges of client care

On the 24th of February 2019 I continued to make a withdrawal from my Furious Bull Gambling club Account to the total of $674 altogether. There were some minor issues with archives, a service charge which held up the procedure at my end by close to 7...

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Captain Jack Casino - Amazingly postponed payments

I won $30,000 more than one and a half years prior... first they began parting my $2500 withdrawal demands into equal parts to $1250 then as opposed to getting paid opportune as indicated by their arrangements I began to get one payment consistently ...

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Champagne Spins Casino - Declined payment of €3,071

First I kept 200€ and I got the welcome reward that was 200€ so my absolute parity at start was 400€.I began playing warlords on 4.50€ wager and seeking after a success, I got some pleasant successes and got the betting of 8000€ done.I pres...

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Betzest Casino - Deferred €1,476 withdrawal

I made a withdrawal of 1476 EUR right off the bat on December 2018 and still today 9 April 2019 I haven't got my cash. I have talked with them however they simply state they have some specialized issues and they will get in touch with me by email whe...

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Raging Bull Casino - Continue deferring my $560 withdrawals

I have 2 withdrawals pending for a joined measure of $560. In spite of numberous live talks I continue being told my archives are being checked on and it has been raised various occasions. It is over the concurred date they would hit me up. I continu...

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Spinit Casino - Deferred payment for 6+ weeks

Hi I have given the accompanying reports over course of the most recent a month and a half with the last solicitation being reacted to more than 12 days prior (this was for the legally approved identification which I needed to pay cash based for):Pas...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.