Complaints

Planet 7 Casino - Denies 2 cases for $3,000 all out

On 2/9/19 I stored $150 utilizing coupon code Gaston 330. I met the playthrough requirements.On 2/12 I mentioned to pull back $2500. I replicated the suitable reports and messaged them as required. I got an email affirming this and saying they would ...

RESOLVED Read more

Slots.Lv Casino - Rewards seized and account bolted

Hi, my name is Cassaundra < individual information expelled >My Slots.Lv gambling club client is my email address.I opened my club account this year ( end of Jan) and sent my reports to become verified.I gotten an email affirmation back that I'...

RESOLVED Read more

Casino Cruise - Gambling club Voyage - Deferring my withdrawal and poor client service

Dear KoiSlots,I might want to submit a question against Casinocruise. I at first made a withdrawal of £1500 and £400 on the 26th of Walk 2019, having at first stored £500 the day preceding. On the 27th of Walk 2019 you requested that I check my ar...

RESOLVED Read more

Mr.Play Casino - Long postponement on my €2,500 withdrawal

Friday 29 Walk I won 2500 euro and legitimately I got the money for out. This was the first occasion when I pull back from MR.Play gambling club thus I transferred my records and following 48 working hours it was endorsed. In any case, until today I ...

RESOLVED Read more

Casino Moons - Withdrawals of $3,500 deferred for longer than a month

This case is absolutely not genuine and no withdrawals are being given out!Had over $3,500 withdrawals and kept very well for it yet now it has been longer than a month as they continue saying that we have to sit tight for your account check which I ...

RESOLVED Read more

Raging Bull Casino - Uncertain withdrawal issue

I won around $1300 yet as of not long ago I haven't got my rewards , I have presented the reports twice and it was been confirmed and up to this point sitting tight for endorsement and I have been calling them and refreshed how was my rewards asking ...

RESOLVED Read more

Raging Bull Casino - More than once postponing withdrawal of rewards

I have been attempting to pull back my rewards since JANUARY 30 2019. I have discovered it extremely hard to get the data I expected to effectively pull back my rewards. Club support & paymen­ts@­cas­ino­sup­por­tce­nte­r.com have been le...

RESOLVED Read more

Tangiers Casino - Still haven't got my $397 withdrawal

Hi,I have mentioned a withdrawal for $397 on fifteenth Walk 2019 at Tangiers Gambling club. It was really my second solicitation for a similar payment after 1week holding up from the first solicitation. They revealed to me it was dropped because of t...

RESOLVED Read more

Casino Moons - Deferred Withdrawal, Accounting Office Not Reacting

Hi I've pull back R20000 on the 25/03/19 and every one of my records were affirmed. Presently I have an issue that the accounting division is neglecting to refresh me on my withdrawal. I've been sending messages to them however they never reacted. Th...

RESOLVED Read more

Slots of Vegas Casino - Payment endorsement deferred

I was guaranteed that my withdrawal would in any event be endorsed inside the 5-7 Business Day window and it is presently day 8, Only FOR THE Endorsement. From endorsement Openings of Vegas give a 5-10 business day window for the withdrawal to be fin...

REJECTED Read more

Planet 7 Casino - Postponed payment of $1,000

I won cash at this club toward the finish of January I promptly went to visit and approached in the event that they had everything required for the withdrawl in light of the fact that I have had issues in the past with them saying I had missing thing...

REJECTED Read more

Royal Ace Casino - Withdrawal $2,500 still unpaid, no reaction from the gambling club

I mentioned a withdrawal on 2-24-19. I presented The necessary archives and the cash has been returned to my account. I've messaged a few times with no reaction. my reference # for the confirmation procedure is 3523436. In the event that somebody wou...

RESOLVED Read more

Genesis Casino - Voided withdrawal because of retroactive account ''examination''

I had a go at pulling back around £1505 from my account (Uncertain of accurate sum as my account is currently blocked) path back in December 2018I got the connected email on December second saying my account was confirmed now and any withdrawals wou...

RESOLVED Read more

Cool Cat Casino - Declined Payment of $100

I've been hanging tight since Feb for an express withdrawal. It was demonstrating that it was prepared not long ago however now it is done appearing. Rather I got the message on my withdrawal screen which isn't right as I followed the terms and state...

RESOLVED Read more

AfriCasino - Postponing payment for the subsequent time

Good Day Ask Card sharks TeamI have laid a protest against this Deceptive Club before.After all they have messaged me again with void guarantees and a R500 money to my account and guarantee after I sat tight 3 weeks for my past withdrawal that they h...

RESOLVED Read more

Diamond Reels Casino - Bitcoin payment declined

I began playing on October 2018 after about a month I won my first win of $13,500 , following multi month I got $10,000 paid by bitcoin , Now they are professing to have a "bitcoin" issues, Anyway I discovered that they are paying different players, ...

RESOLVED Read more

You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.