PokerStars Casino - Shut my account yet wont state why

This grumbling has been revived according to submitter's solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the question coming to a good resolution.

Dear Rey,

It appears your account has been set as 'lethargic via automation'

Please send an email to suppor­t@s­tar­sac­cou­nt.com to have your account reinstated.

Regards
PokerStars Casino

Hello PokerStars Casino,

A debt of gratitude is in order for the answer and answer, I have send bolster an email, sitting tight for a reaction.

Thanks!

Dear @Rey,

Please affirm if the issue has been settled. Please be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut accordingly.

Thank you for your cooperation.

Hi Pokerstars,

I composed an email 3 days prior to the given email adress. I didn't found a solution of them. So this issue isn't resolved...what to do?

Dear PokerStars Casino,

Please let us know whether there's some report with respect to this case.

Hi Aceking I will check and advise here

Hi PokerStars,

Sadly I didn't got an answer (email from help or on this current forum)...It's taking excessively long, right around a month now.

KoiSlots Objections Group have quite recently expanded the reaction time period with an additional 96 hours trusting that PokerStars Gambling club the board will before long bounce in with a report on this complaint.

Hi Rey,

I have checked with our Help and they state that they didn't get any correspondence from you.

Please either send an email utilizing a similar email address of your player account.

Please send your email to : suppor­t@s­tar­sac­cou­nt.com or utilize this connection :
https:­//c­ont­act.ra­tio­nal­web­ser­vic­es.c­om­/?s­ite­=co­m&flag=1&language=en&platform=Web&product=poker&country=&brand=PokerStars&tracking=/poker/room/support/
Regards
PokerStars Casino

Hello PokerStars,

It can't be that help didn't get my mail (see appended) it was sended. Presently I utilized the methode in the pokerstars customer to contact support. I truly trust this will work now...

I will post the result of this issue here on this form.

Hello PokerStars,

I got an answer:

"Hi ....,
Thank you for your email.

Please acknowledge our expressions of remorse for any misunderstanding.

In accordance with our inward security forms, we complete intermittent business chance evaluations on haphazardly chose accounts.

We lament to educate you that your account has not passed this ongoing screening process for club games, which has brought about the limitation of your gambling club playing rights. In any case, your account stays open and you can in any case make the most of our different Stars products."

+++

This isn't the appropriate response I was searching for. It resembles: you are in prison yet we can't explain to you why...

So For what reason is my gambling club account shut, what did I do?! Besides you show here on the discussion that it is a misconception and that I simply need to request a restored of my account.

I need clarity!

With the reaction from help I find a similar solution as the first run through, however my inquiry is never addressed ... Isn't it hard to respond to a basic inquiry? Presently support has just evaded my inquiry multiple times ... what's happening here? I feel extremely feeble. To cite once more: I am in prison, yet no one mentions to me what I did...this is the manner by which poker stars treat clients, they leave you in jail.

Dear all,

Please be educated that due to inside issues with the KoiSlots Gambling club Grumblings Administration/AGCCS/system we are presently incapable to deal with your case in like manner. We anticipate that the issues should be taken care of by Spring nineteenth and up to that point your case will stay with status 'Open'. Until further notification, KoiSlots Objections Group is mercifully mentioning you to shun further presenting on your grievance. When AGCCS has returned to ordinary operational state, you will be educated immediately.

Please acknowledge our true conciliatory sentiments for all the burdens caused and thank you for understanding.

Dear all,

Please be educated that the inside issues we have been encountering with the KoiSlots Gambling club Grievances Administration/AGCCS/system have been effectively settled and it is presently back to ordinary operational state.

This protest has been revived according to submitter's solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the question coming to a palatable resolution.

This objection has been revived according to PokerStars Club solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the question coming to an agreeable resolution.

This grievance has been revived according to PokerStars Club solicitation and KoiSlots Grumblings Group might want to give it one more help out the two gatherings required into the question coming to a palatable resolution.

Dear Rey,

After inspecting your account, we can see that it has no limitation, as the Torpidity will clear itself once you sign in. Most presumably you will require another password.

We simply observe 1 stuck club meeting on 4/3/2019.

We couldn't discover any correspondence from us via looking through interchanges under the your enrolled email address for account Rey, you may have likely messaged us from an alternate email address. It would be ideal if you exhort if that is the case.

By checking your account history, we can't see a purpose behind you to get the expressed answer, except if it is identified with another account which we were unable to discover. All things considered please prompt the username you are alluding to.

The distinctive logins we see are hack endeavors and we can't perceive any ongoing bombed log ins , which implies that you have made an effort not to get to this account recently.

Please exhort in the event that you are as yet living in a similar nation as recorded in your enrolled address for your account. In the event that you have moved nation, we would require documentation (ID and Confirmation of Address) to survey the nation change. We will likewise need to control your geolocation by making them get to your account utilizing Wi-Fi and no VPN. Just once affirmed you are done living in a similar nation according to your enrolled address, we can allow full access. This can be managed by Security. In the event that you have not moved nation, you can be given a secret phrase to get to your account and this can be managed by Client Support.

Regards

PokerStars Casino

Let me start by saying that I truly value your solution to my complaint.

In any case, I think you out of nowhere react to an alternate account.

While making this objection I needed to state what my epithet is at PokerStars. You can see from this isn't Rey on PokerStars, yet on this forum.

I have additionally gotten a reaction from your help (by email) in which my Moniker of poker stars is used.

I don't comprehend this unexpected change. You have befuddled two things, unfortunately.

So this takes me back to my brain. My epithet at PokerStars is Fir-Antara. I despite everything can't play Gambling club games I despite everything don't know why.

no doubt, I have signed in once more. On the web, on the PC and on the telephone. I was not approached to change my secret word. Likewise I despite everything can't play gambling club games.

Lamentably another misstep in PokerStars correspondence. What now?

Can you benevolent PM me your username again please and conciliatory sentiments for the misunderstanding,

Regards
PokerStars Casino

Dear PokerStars Casino,

KoiSlots Grievances Group might want to advise you that player's login subtleties could be found inside the warning email sent from our protests system. In any case, to abstain from losing time we have quite recently sent these physically as a private message.

Dear PokerStars Casino,

Please let us know whether there's some report with respect to this case.

KoiSlots Grievances Group is anticipating PokerStars Gambling club group to give the required information.