Complaints

Novibet Casino - Postponed PayPal Payment

Like such a large number of different players, NoviBet still haven't prepared various withdrawals to my PayPal account, asserting specialized troubles. I've approached various occasions for refreshes yet advised just to show restraint. Account is com...

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Slot Planet Casino - Issues with payment sent to invalid financial balance

Good afternoon.This is John. I am from the Netherlands. Kindly wouldn't fret my terrible English.I have a grievance with respect to Space Planet gambling club. Be that as it may, before I put it online,i wanna submit sure that the question is in plac...

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Planet 7 Casino - Issues with express payment

I applied for an express withdrawal on 02/14/2019 the sum was 500 dollars. Following seven days I got an endorsement notice for 417 dollars. I sought out planet 7 gambling club visit on 03/12/2019 they gave the total system for a withdrawal. They add...

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Raging Bull Casino - Deferred $12,500 withdrawals endorsement

Raging Bull CasinoI have made 5 withdrawls between the seventeenth Walk 2019 and the 23rd Walk 2019. Each withdrawl is $2500, totalling $12500.My account ID varification was affirmed by means of email on the twentieth Walk 2019.My bank subtleties hav...

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Bovada Casino - Discount postponed

i as of late got 3 separate payouts. every wa as a canadian based substance. Every one of the three checks were dismissed and sent back with dismissal letters. My bank reached me and said the checks might be fake or connected with a global gaming sit...

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Planet 7 Casino - Long payment time allotments

I'm hanging tight for a payment of $498 it's been since Spring third when I presented the withdrawal I was affirmed on Spring nineteenth and they revealed to me yesterday that they didn't have my financial data which they do as I got an email from th...

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Mr.Bet Casino - Out of line account conclusion and out of line finances relinquishment

I made a withdrawl demand for $500 NZD. After several days got a message saying I didn't have the accessible assets in account which in actuality I did. I ts not by any means conceivable to go past withdrawl page on the off chance that you attempt to...

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Campeonbet Casino - Withdrawal deferred for over seven days

It has been 8 days since I mentioned my pull back it despite everything hasn't been prepared. I have been completely confirmed this time and have been informed that my payment is in the pending rundown with no extra data about an expected time span! ...

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Champagne Spins Casino - Blamed in breaking terms and conditions with no evidence

Hey, so I played first time at ChampagneSpins 26.3.2019. I made first store with reward and I lost that, after that I took my second store reward and won 702,5 euros. I made a withdrawal for that and following two days I get email to ChampagneSpins, ...

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Captain Jack Casino - Withdrawal of $500 unpaid more than multi month

I had a withdrawal demand dated 2/22/19 for $500. This was my first time wd from this gambling club. They just send me again and again my wire move directions which I affirmed quickly after getting their email to have me affirm subtleties. I can't fi...

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Raging Bull Casino - Withdrawal of $2,300 postponed

I made a withdrawal on 5 Walk 2019 are as yet trusting that payment will be made. I have a long string of messages back and forward between a gambling club rep named Gordon yet they are just answer messages to my interests and they simply give me the...

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Bovada Casino - Additional charges applied to my card

I have made $1000 in complete stores. My first was for $100 which shouldn't have a charge at all being my first store. I was charged $100.54. I at that point saved $100 two additional occasions. They ought to of each been charged $105.90 in light of ...

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b-Bets Casino - Withdrawal of €3,000 deferred for a really long time

25-03-2019 I made the pull back. The day after I begin talking with Brian from the live visit, I inquired as to whether could send me an email to confirm my account so my pull back procedure will be somewhat snappier. @ friday my account was confirme...

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King Billy Casino - Withdrawal unreasonably rejected dependent on nation limitation

I enrolled with the gambling club and entered my private location (Gibraltar). Preceding enrolling I saw the terms and conditions that expressed a rundown of limited nations - Gibraltar not being one of them. Subsequent to playing and making a withdr...

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MonteCryptos Casino - Deferred Payment after account confirmation

Requested a Withdrawal on 28th of Spring, despite everything shows not handled in the History Tab. See connected Picture, Helpdesk continues furnishing the standard responses "will be processed..." I Sent them all the necessary archives, and my accou...

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24Bettle Casino - Postponed payment on bank move

I am truly stressed that I am being paid decently and that it is a genuine business..Made withdrawal solicitation of 2800 € , which was endorsed 25-03-2019They guaranteed bank move would take 2 - 5 days. Presently it's 04-04-2019 and still haven't ...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.