Stakes Casino - Payment denied and account shut because of unjustified copy accounts allegations
User: mshields, Disputed casino: Stakes Casino, Status: UNRESOLVED, Amount: 2056 €, Published: 06.01.2019
I have a terrible circumstance with Stakes club. I've won twice from their reload reward and sums are 1904€ and 151€ and dates were 4.12.2018 and 7.12.2018. After that I made withdrawal demands. I got some information about my home, financial balance and drivers permit. I conveyed those 5.12.2018 and 18.12.2018 they sent me an email requesting to send those again which I did. At that point 20.12.2018 I got an email from them expressing that my account will be shut after I pull back my store sum from my account and expressed that they won't be paying my rewards. They said I've been defying their guideline on playing with different accounts.
"5. Just a single reward offer is permitted per player, account, address, PC and IP address. STAKES maintains whatever authority is needed to close any account that is considered a copy account, and reallocate the assets of this account."
I am not playing with different accounts. My sister and mom have accounts in stakes likewise and they've been playing there now and then. There has been no standards broken in light of the fact that my sister or mom doesn't have same location, PC or IP address with me. Presently their accounts has been shut additionally at a similar day as dig for same explanation. I have screen captures of those messages and we all has sent and affirmed archives about our character, delivers and everything to the casino.
Lauri < family name evacuated >
We trust you are well and might want to thank you for indicating enthusiasm for our casino.
right now generously note that we are researching your case further - Will be in contact with you soon with further subtleties/information.
All the best
Thank you! Looking forward on that
We trust you are well.
In the wake of researching your case further, and checking the 3 players included, we consented to close your accounts. Reason being is that you didn't comply with our T&Cs - One Account For each Player - Point 2. (Connected screen capture);
"If various players wish to play in our club from a common PC condition (quarters, crews and so on.), we firmly propose they all contact our help before making numerous accounts to maintain a strategic distance from pointless security systems."
Generously exposed at the top of the priority list that we were never educated from your side about your mom and sister having accounts on STAKES, along these lines the above principle was not followed.
On the off chance that you have any further inquiries regarding anything, don't hesitate to send us an email on email@example.com or jump into our amicable Live Chat.
All the best
Dear Stakes Casino,
Thank you for your reaction in regards to this protest. To determine this protest effectively, would you be able to please give proof that player shared IP address with different players at your club and by that demonstration penetrated gambling club's terms. Upon KoiSlots Grumblings Terms we consider all proof carefully classified and won't be freely shown or send to the outsider. It would be ideal if you send required data legitimately to firstname.lastname@example.org.
Thank you for your cooperation.
Please find here data you are mentioning + something extra.
< IPs addresses and physical tends to evacuated >
mshields sent an email as of late expressing that he changed his location, he moved from < private information expelled > (same city than lumppu). Notwithstanding, the ip address from lumppu and Liikapau are the equivalent despite the fact that they are living in various cities.
If you have some other inquiry, don't spare a moment and get in touch with me anytime.
IP adresses are not same with Lumppu and Liikapau recently watched that and explanation behind me playing at < address expelled > is that my folks live there and I incidentally visit there and when I get exhausted play some casinos.
just to explain. I moved to Lappeenranta 1.9.2018 when I began my examinations here and my sister additionally concentrates here. In this way we both live here. My mom lives in Heinola tommola what was expressed and my dad lives in Länsikaari Heinola where I remain during my visits in Heinola. What's more, my location here in Lappeenranta is not quite the same as my sisters.
1 - we trust iP addresses:
- > < expelled >
- > < evacuated >
Besides we firmly accept that you have penetrated our terms and conditions:
""I am not playing with numerous accounts. My sister and mom have accounts in stakes additionally and they've been playing there in some cases. There has been no principles broken in light of the fact that my sister or mom doesn't have same location, PC or IP address with me.""
You never went ahead talk expressing that your sister and mom are playing on the gambling club. Likewise, we saw a similar store theme.
Conclusion: This obviously shows you have penetrated our T&Cs
One Account Per Player - Point 2.
"If numerous players wish to play in our club from a mutual PC condition (quarters, organizations and so on.), we firmly recommend they all contact our help before making different accounts to evade superfluous security techniques."
In my knowing IP needs to coordinate 100% to be from same web/gadget However not 100% sure. still 100% sure that they've not played from same gadget/web. I myself played your rewards consistently with most extreme ammount stored and I accept on the off chance that they likewise kept greatest ammount on rewards that is the reason store design looks same. Additionally In the event that it were that my mom and sister shared an IP on some point why would that be my account is closed?
KoiSlots Protests Group is anticipating Stakes Club group to give the required information.
We believe you are well.
As we clarified in the abovementioned, you didn't advise us before that different individuals regarding your family were playing on Stakes in this way you didn't maintain our T&Cs - One Account For every Player - Point 2; playing One Account For every Player - Point 2.
"If numerous players wish to play in our gambling club from a common PC condition (residences, cliques and so forth.), we unequivocally recommend they all contact our help before making various accounts to evade superfluous security systems."
In addition, we likewise saw same theme - same games, same stores... it's an excessive amount of occurrences.
In this way, we have no other alternative than to believe that you were attempting to make numerous accounts to profit by our appealing rewards.
As I've clarified on different occasions that me or any of my relative has not played with same PC, web or anything like that and I see why I need to advise your staff if my relatives play on same gambling club as I do. So I don't perceive any reason why you allude to "If numerous players wish to play in our gambling club from a mutual PC condition (quarters, societies and so on.), we firmly propose they all contact our help before making various accounts to stay away from pointless security techniques." on pretty much every message I get here. What's more, as I said I have just played your rewards with most extreme store and Played Netent games. I don't believe that is so phenomenal games and stores to make. Everybody of us has likewise sent records of our homes and drivers licenses and so forth to demonstrate that we are really various individuals. I will happuily send you more records if neccecary, Worth referencing that I lost a few hundreds to your gambling club before I got my successes and when I was losing there was no issue that I have family that likewise plays on same casino.
In regards to that grumbling, may I advise you that these players are for the most part playing (mother and children) with the equivalent rewards which is completely prohibited according to our T&C.
One Account For each Player
1. We permit just one (1) account per individual, family unit, email address, Visa and so forth. In the event that more players wish to utilize a similar account, special cases can be made in the wake of demonstrating the personality of all the associated account users.
2. In the event that numerous players wish to play in our gambling club from a common PC condition (residences, crews and so on.), we firmly recommend they all contact our help before making different accounts to stay away from superfluous security procedures.
3. Players who make various accounts with sole goal of exploiting Stakes Gambling club extra advancements won't be qualified to get any rewards made with the equivalent rewards. Besides, their accounts will be hindered upon acknowledgment without earlier notice.
Also, it would be ideal if you see underneath the all out kept/pulled back + rewards got by every player. I'm certain you will comprehend our circumstance and why we have chosen to close every one of the 3 accounts.
Liikapau - joined on 04/10/2018
All out stores = 2440€
All out withdrawals = 6153€
Complete rewards = 1130€
Lumppu - joined on 01/10/2018
All out stores = 680€
Absolute withdrawals = 275€
All out rewards = 370€
mshields - joined on 22/08/2018
All out stores = 1320€
All out withdrawals = 0
All out rewards = 710€
Anticipating your reply
Dear Stakes Casino,
KoiSlots Protests Group is sympathetically requesting that you give proof/s where it is obviously noticeable that all the more then one account/including complainant/have utilized a similar IP address/es. We would likewise need to see screen captures from your backoffice for both gambling club account's subtleties, and exercises, for example, game log documents and exchange chronicles.
Upon KoiSlots Protests Terms we consider all proof carefully secret and won't be freely shown or sent to the outsider. If you don't mind send required data straightforwardly to email@example.com.
Thank you for your cooperation.
I read different grievances made against your gambling club and saw that each time that you were correct and you had a proof of guidelines being broken. Presently with my case I feel like you are simply slowing down and attempting to give futile data to burn through my time and slow down payment. So I'm requesting that you please forward anything you need to KoiSlots at the earliest opportunity so we can a conclusion and I can get paid my winnings.
KoiSlots Protests Group mentioned extra proof and data from the Stakes Gambling club group because of that reality we considered the data and confirmations they introduced so far as not defended enough to affirm the allegations against player.
Dear Stakes Gambling club, Have you sent the mentioned extra proof and data to KoiSlots? Or on the other hand when I will get my money?
So is it reasonable for accept that Stakes haves nothing against me since last post from stakes was 15 days back 15.1.2019 and after that were requested proof of me defying guidelines. I expect since ask card sharks haven't posted anything here that Stakes Haven't sent anything to KoiSlots. I might want to request that Stakes make what's privilege and open my account and settle up my winnings.
Now stakes should assume liability of a misstep they have made and act like a trustworthy and good club would do and concede that they weren't right and make things right.
This grievance has been revived according to submitter's solicitation and KoiSlots Grumblings Group might want to give it one more help out the two gatherings required into the debate coming to a palatable resolution.
Following a while of battling with Stakes Gambling club who obviously has nothing to appear against me is as yet ghosting me and not ready to pay me what has a place with me which is rewards from this club. Likewise I made a withdrawal demand for my store sums that they came back to me yet following two months they despite everything haven't prepared it. So I might want to once again to demand Stakes Gambling club to take a gander at my circumstance and experience all that they have against me and give it to KoiSlots to survey. As we both realize that I have not defied norms on your gambling club I trust that you see what is correct and do what any good club would do which is to pay me my winnings
Thank you for raising this issue up.
I reached our help group yesterday and got some information about your pending withdrawal.
Your withdrawal has been as yet pending in light of the fact that you have neglected to give satisfactory archives to your account verification.
I trust you have gotten yesterday email from our help mentioning confirmation of address and the front side of your charge card.
Please send your records in your most punctual accommodation and will check your account and pay out your stores back.
In regards to different things referenced, we will send mentioned pictures to KoiSlots backing and we will likewise address this case in this risk one more time.
Dear Stakes Casino,
Please let us know whether there's some report with respect to this case.