Complaints

Raging Bull Casino - Withdrawals of $750 $2500 still not paid

I have been sitting tight since Spring fifth for a $750 express withdrawal and since Spring 26th for a $2500 withdrawal. I continue reaching them and they continue saying my payments are being handled yet I despite everything haven't got any cash. My...

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BetHard Casino - Won't pay out rewards of 20.000 NOK

I have been a client at Bethard for some time, however on the 16.4.2019 I made a store with my Visacard, similar to I generally have done. The outcome at long last, was a triumphant of 20.000,- NOK. Yet, when attempting to pull back the 20.000,- NOK,...

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IVI Casino - Won't discount my bitcoin store

Hello.. on Spring tenth 2019 I made an account with ivicasino.com. After I made an account I sent a Bitcoin store in the measure of .003 btc to this location: 3Qvmav­oas­fp9­opA­nuw­7PL­VKt­Tb2­o7PQ4R1After the exchange affirmed I attempted t...

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Frank Casino - Outlandish confirmation requests

When I originally got a major success, I was requested check of my charge cards (virtual Visas), Skrill and ID. I've checked those and imagined that was that, and that I wouldn't be incited for confirmation again.So I've made a couple more stores wit...

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Webby Slot Casino - Unreasonably expelled €160 of rewards in the wake of dropping completely lost ...

Dear Askgambler team,i made a store in webby opening of 50 euro on 13.04.2019.And took 100 percent reward of 50 euro...and I played and misfortune the cash... also, 81 percent betting I wrapped up. then I arrive at the level in webby spaces gambling ...

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Magic Red Casino - Withdrawal unthinkable

So, I kept $30 computer aided design today and won by $20.I attempted to make a withdrawal and when I composed all the data that I have to pull back, it didn't proceed.So, I contact Live Visit and they disclosed to me they are right now encountering ...

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Dream Vegas Casino - Not handling my withdrawal

I won £1800 playing live roulette on 9.4.19, 10 days back. I've not gotten a solitary email from them and each time I go on live visit they state they will refresh when they have addressed accounts yet at the same time no correspondence and withdraw...

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Silver Oak Casino - Still owes me $10,000

I'm part from 2015 and they allways pay me, on January 09 I did a withdrawal $15,000.00 and they as of now pay me $5,000.00 and owed me $10,000.00 on Walk 29 they affirmed me $2,500.00 and today I request an update and disclosed to me they will send ...

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Reels Royale - WinStar Gambling club - Slowing down on a €400 Skrill withdrawal

I as of late presented a withdrawal solicitation to WinStar gambling club, I was prompted they don't process at the end of the week so I reached them on Monday they affirmed that the withdrawal had been checked and was expected to be discharged. I he...

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22bet Casino - 22bet Club - Pull back solicitations dismissed

I have checked my account after a few postponements. I have additionally checked my card.I moved $500 AUD from my card and am currently wishing to pull back $2000 AUD and there doesn't appear to be any alternative on the page to pull back by means of...

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Sloto' Cash Casino - Postponing $2,500 payout, getting the go around

I made a withdrawal demand on Monday, held up the "48 hours" to be explored, which wound up being somewhat more, so on Thursday it said in progress, which in their terms says should just be in this phase for a couple minutes(attached photographs) I r...

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Silver Oak Casino - Deferred withdrawals of more than $6,600 once more

Hello, it's me again.Dear KoiSlots, I approach you again for your assistance to get my withdrawals.If you could help me once more, it would be significantly appreciated.I have nine withdrawals that are as yet pending, they all surpassed the preparing...

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Silver Oak Casino - Postponing of $10,000 withdrawals

Have 4 pending withdrawals that have I mentioned on the third of April. Have not been audited yet. It states in the T&C that all will be looked into inside 7 buisness days and when I get in touch with them they state it will be soon as there are ...

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Slots of Vegas Casino - Truly deferring my payment

I've been playing in this gambling club and have lost in excess of 50 thousand since I began yet now I'm winning I turned every essential structure they need and all the bank information they need . I was getting cash effectively then it quit coming ...

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Dunder Casino - Non payment of withdrawal demand

I mentioned a £600 withdrawal from Dunder on 16/03/19 preceding going on vacation. I got an email from Dunder on 25/0319 expressing withdrawal demand dropped. No explanation given. I have sent 3 messages to them requesting explanation behind undoing...

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N1 Casino - Store of €250 as yet absent

Dear KoiSlots team,After join to the N1 gambling club I kept 240€ with fast exchange and I lost, so I stored 250€ more with a similar payment strategy on 14.4.19 yet the store is absent. From this second I composed numerous messages to gambling c...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.