Complaints

888 Casino - Just got piece of my withdrawal

Dear Sir/Madam,I am writing to enquire about not accepting my full withdrawl from 888 Casino.I have withdrawed £4980, when handled and paid out it was spilt into two transactions.I have just gotten £1190 from the aggregate due of £4980, I despite ...

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The Grand Ivy Casino - Would not Pay Money Rewards

Dear Ask Card shark, Last month, I joined Excellent Ivy and kept £250. I played the openings for some time and got my money balance moving around the £1,000 mark. I chose to pull back now. I had a reward of £250 dynamic however this was never mark...

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Raging Bull Casino - A $100 payment postponed for a quarter of a year

1-25-19 mentioned $100 pull back. 2-7-19 asked staus by means of online talk (attached)3-4-19 sent follow up email (appended) mentioning Bitcoin payment 3-12-19 Sophie < family name expelled >replied saying Bitcoin not an option.4–2-19 I was ...

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Club Player Casino - Late endorsement of withdrawals

I submitted 2 withdrawal demands, one on 3/16/19, for $2000 & 3/24/19 additionally for $2000. The first was affirmed on 3/27. I had a few visits with reps, just to discover 7 days after endorsement something was (desk work) required from fund Dep...

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VulkanVegas Casino - Continue dismissing my €8,000 withdrawal because of puzzling "specialized iss...

I have EUR8000 that I was unable to pull back. My first withdrawal endeavor was dismissed and they said this is a result of "specialized issue" and request that I attempt once more, so I did.One day after, it was by and by dismissed and there's no no...

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PlayOJO Casino - Not handling withdrawals in a convenient way

I have prevailed upon £60,000 from this club. Everything has been checked already. I have in the past gotten my rewards. Anyway this is currently 36 hours since I made a £10,000 withdrawal. This has still not been handled. They have set me in their...

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mBit Casino - Account confirmation continuing for seven days

Hello,I opened an account with mBitcasino and wound up doing genuinely well. I didn't utilize any rewards as I favor not to when playing on the web gambling clubs. I at first pulled back .100 btc and my withdrawal went through with no issues. I left ...

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Crazy Luck Casino - Withdrawal demand disregarded for longer than a month, no contact

I mentioned the withdrawal on the seventh Walk and from that date I haven't had any contact since. My withdrawal has stayed in reversible status and live visit hasn't worked aside from one event .I have connected discussion trail. The CSR seemed on t...

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Planet 7 Casino - Giving me hard time with $1051 withdrawal

I saved $30 with a reward back on Spring second. I won and mentioned a pull back of $1150 usd. I sent in totally required records and they were completely endorsed. I was told inside 7-10 business days the pull back would be affirmed and a my look at...

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Rembrandt Casino - Withdrawal Despite everything Missing

I did a withdrawl on the 10.04.2018 around 213,70 Euro on Rembrandt Gambling club. It has been affirmed inside a couple of hours. The AGB says, its done inside 3-5 days (wired on my Financial balance). Presently, its in excess of 5 working days I des...

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Svenbet Casino - Check and payout issue

HelloI have an account at svenbet. Client there is a similar Email as enlisted on your Website.I payed in 100 euros my creditcard and played through my reward 20 times.Now I have around 700 euros on my account however they truly make issues with the ...

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Slots of Vegas Casino - No purpose behind deferred payment

I made two withdrawal demands on 3/24/2019 Wire transer of $500 and anExpress move of $750Neither have I recieved now, I have been messaging commonly and on the day in and day out help visit a few times to little effect.The Express payment of $750 ha...

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Slots of Vegas Casino - Deferred $873 Payment

My withdrawal of $873.00 was endorsed on 3/20/19 and it is currently 4/8/2019, that is 14 business days! In their terms and conditions it is expressed after a pull back is affirmed it will take 7-10 business days for payment to be conveyed. I mention...

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888 Casino - Withdrawal of £606 still not got

Hello I did make withdrawal solicitation of 606£ much after I did burn through thousands on that gambling club Assets ought to be with me in 5 working days However when the time passed I did get email about some specialized issues that establishes w...

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Cool Cat Casino - Non payment

This will be the second online club that has not paid me. Royal residence of chance has not and now call cool feline 2 months back. I should be paid $666. I have visited in any event 7 or multiple times. Been told the cash in transit, they never got ...

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Betzest Casino - Withdrawal of $522 affirmed fourteen days prior yet at the same time not handled

I have submitted questions and withdrawals ordinarily multiple occasions USD 522 pull back and they over and over request that I make withdrawal again and state it dismissed in our system over two months have just passed and every single time they co...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.