Bodog Casino - Account incapacitated for all the more then 5 weeks, no help, no answers
User: weldon.mann, Disputed casino: Bodog Casino, Status: RESOLVED, Amount: 400 $, Published: 15.04.2019
I have made a store of $400 with my card just to utilize the last Bodog gambling club reward, it didn't work from the outset when I attempt to store at my family house, so I returned home and my card work, I discovered it has to do with IP address. I would not like to utilize the genuine cash on gambling club. So I made many game wagers, ideally I will recover my cash or win enormous. So I play the club reward on opening which I didn't made ANTHING by any means, felt like you where intended to lose. I nearly lost all my triumphant in wagers however I got around $414 back I was assuaged, so rather than pull back to my bank, I choose to use with bitcoin to pull back $400(which it was in every case quick) and leave the rest. Following day I attempt to signed in and got an admonition saying that my account is incapacitate and contact client support and request my ID and selfie, which I reacted immediately. It's been all the more then 5 weeks presently, I've telephone to client care multiple times and they reaction with "fund office are investigating it and I will got email". I disappointed currently, still no email about my account, I visit with bodog still no data. I simply need my assets back.
We unquestionably comprehend the dissatisfaction this has caused you.
We will have an agent investigate this further for you and will have a reaction for you in roughly 24-48 hours. We can guarantee you that your assets are sheltered and we are attempting to have this settled.
It's been 48 hr I despite everything haven't got no call or e-mail.
Still nothing frustrated. No calls or email from bodog.
We apologize for the extensive postponement in furnishing you with an update about your account status.
I can affirm that today a delegate from our Accounts Group sent you an email with the goals to your underlying inquiry.
I was offer a "Check by Messenger" I never utilized that, yet that is the main choice they give me, bodog still handicap my account and hold the $14 in my bodog account :/. I surmise I need to pause and if the register store with my bank.
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.
Thank you for your cooperation.
still sitting tight for the check it's been all the more then four business day.
Finally I have an email that my "Check by Dispatch" has been sent from bodog, it well be sent through the mail and the message likewise include that I should utilized Bitcoin for a quicker pull back, which I had attempted to do in any case!, it could have been such a great amount of better with bitcoin, presently I need to sit tight for 15 business days or less for my cheque.
As of now, your Check by Messenger payout is on its fourth business day.
Please note it'll take around 15 business days for you to get it; be that as it may, our time period is a gauge and can now and then take somewhat longer than usual.
We value your proceeded with persistence all through this time.
Please let us know whether we may close this objection as settled? Please be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut accordingly.
We might likewise want to utilize the event and recommend to player to contact our group and solicitation protest's reviving on the off chance that something turns out badly with their payment/s.
Thank you for your cooperation.