Complaints

888 Casino - Assets kept down without clarification

I had a decent run at the Live Roulette table and have an account parity of near 50,000 Euro. My withdrawal was restricted to 30,000 Euro for every schedule month which is an alternative they save in their Withdrawal Arrangement. While I locate that ...

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Campeonbet Casino - Withdrawal as yet pending for quite a long time

Hi,I have made withdrawal 19.2.2019. It has been pending since that and from gambling club side they have not demonstrated any activity that something is being finished. Account is checked and before withdrawals have been paid with no issues, even ar...

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Silver Oak Casino - Payment deferred for close to 30 days

I presented a pull back solicitation 13 business days prior however 17 genuine days back. My pull back has been "heightened" however noone appears to have an answer of when this will be prepared. Their site state 7 to 10 days. second off after my arc...

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Betway Casino - Withdrawal delay

After perusing a few audits like the issue im having I can see I might be at the base of an exceptionally long and protracted procedure, I as of late attempted to pull back £450 from my Betway account, this was set apart as paid from betway on the T...

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VegasHero Casino - Postponing my withdrawal and expressing false things

I am a confirmed player at this gambling club. I mentioned a withdrawal of $710. I connected with the club about this payment as I didn't get it and it's appearing on my history as dropped. The gambling club asserts that they affirmed and sent the pa...

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SpinUp Casino - Postponed €3,000 payment

I have sent all distinguishing proof and bank statements.They approached requested BIC and IBAN which I have provided.I have been informed that my name can't be seen obviously on my bank proclamation which is false. I am paperless with my bank so hav...

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Planet 7 Casino - Continues dismissing and slowing down my withdrawal

Hi: This is just the second time in 2 years, and for a second time they are slowing down giving my payment. I pulled back cash on 01/18/19 for $2000. They continued dismissing it since they needed me to "check my personality" through this thing calle...

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Betsson Casino - All rewards in the wake of betting a reward expelled with no further avocation

Hello and great evening,Unfortunately I need to record in my first protest in the wake of being quite a while Online Gambling club player for a long time. Betsson has consistently been one of my total most loved Gambling club and I am simply speechle...

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Raging Bull Casino - Payment of $100 postponed more than about fourteen days

Hallo!I played at this site with a no store reward. I arrived at the bet, and I need to cashout 100$ . There is in a terms, this is the most extreme from no store reward, what would i be able to pull back. I transferred the entirety of my archives. F...

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bCasino UK - Refusal to pay rewards because of turning of term in betting

On the 01/04/2019 I saved £100 for bcasino'a half store reward discovered here: https:­//w­ww.b­ca­sin­o.c­o.u­k/p­rom­oti­ons­/da­ily­-re­loa­d-b­onu­s/?­lan­g=e­n&desktop=true.I began turning on a medium change opening call...

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Rich Casino - Various inversions and getting a lot of meaningless evasion with $1,130 withdrawal

I've been playing at rich gambling club for a decent couple of years presently however I've never pulled back I've lost a great deal yet have recently appreciated playing the games. fourteen days back I won't $700 I however I'd take it out for once y...

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1xBet Casino - Withdrawal of €116,000 blocked and confirmation endless

Hi,I have been playing on 1xbet for a couple of months, I have credited a great deal of cash previously and I withdrew some cash with no issue untill a couple of days ago.I have had a fortunate series of wins and won a ton of cash right now my accoun...

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Wunderino Casino - Not paying out my €700 win

Verification dont Work since 10.04.2019, they write in their terms it takes 72 h for payout, however nothing occurred! Send every one of my archives for verifikation and send 20 Sends to Wunderino, consistently a similar Story it requires some invest...

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Rolla Casino - Issues with a withdrawal

I saved $30 nzd at Rolla club ( dependent on incredible rating and zero protests!!) on 9/4/2019 and figured out how to get the sum to $500 with playthrough rate reached.When I attempted to pull back soon thereafter I was getting a mistake, lastly in ...

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Planet 7 Casino - Inconveniences getting my account effectively checked

I can't start to fathom why it's such a great amount of difficulty to cashout. I pulled back $500.00 on Walk 27, 2018. I comprehend they are mindful of these sorts of strategies. I simply moved back in with my folks and everything is under their name...

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Slots Plus Casino - Can't get paid

I prop asking when I'm up to get paid the 3,800.00 they owe me just to be advised it's with money and ought to be soon. I've been hanging tight for more than 2 months. They even considered me to confirm my data seven days back and I asked again when ...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.