Rolla Casino - Issues with a withdrawal

I saved $30 nzd at Rolla club ( dependent on incredible rating and zero protests!!) on 9/4/2019 and figured out how to get the sum to $500 with playthrough rate reached.
When I attempted to pull back soon thereafter I was getting a mistake, lastly in the wake of managing client care learnt on the 10/4/2019 it was expected to being not able to pull back rewards back to my creditcard.
I must state, client assistance was instant and obliging, and revealed to me I would need to utilize an elective strategy so I pick bankwire.
I had just transferred a few reports web based, anticipating check and figured out how to fill in my bank subtleties for a bank wire of $700 nzd toward the beginning of today 4/11/2019 about 5am.
I had chosen to begin shutting a significant number of my club accounts and attempt to get my betting leveled out, so I had gotten some input from gambling club's maxim that my accounts had been closed.
Remembering I had as of late opened an account with Beginning, I reached livechat around 10am by means of their site to check whether I could get my account closed.
William here was useful and productive and said it was self-rejection I expected to do all together not to have the option to bet there or at any member sites.
I asked him is "Rolla Club" an offshoot of yours in light of the fact that I at present have a pending withdrawal. He replied by posting some of club's and didn't state "Rolla Casino".
So I instructed him to proceed with the self exclusion.
Later on a got an email from Beginning Gambling club saying my prohibition was finished and I really sent an email of thanks at the productivity of the process.
However, soon after I got this email from Rolla:
Klara (Rolla.com), Apr 11, 00:48 CEST

Hi (XXXXX),
Thank you for your reply.
I can see on the account that you have applied a self-avoidance that is set for all time.
Therefore, there is by all accounts no further need to check the account.

For any further inquiries, kindly don't stop for a second to reach us again by means of visit or email.
I now wish you a goodbye.
Kind regards,
Klara
Customer Care

#1: I had been needing to pull back monies from Rolla since 9/04/2019 however couldn't
#2: I pulled back before any self-rejection was set up. 11/04/2019 around 5am.
#3: Super-decent ( dubious) William realized I had a pending withdrawal at an "associate site" and obtrusively bamboozled me into self-barring, despite the fact that all I truly needed to do is close my account fullstop.
I am not, at this point ready to get to my accounts for records or logs, yet you will 100% transparent my messages and livechats, #3 is simply next level shady!!
Kind much appreciated. Expectation something can be sorted