888 Casino - Turning around my withdrawals
User: Ross Barton, Disputed casino: 888 Casino, Status: UNRESOLVED, Amount: 3452.91 £, Published: 06.11.2019
Last night my account got re-checked and I mentioned to pull back my rewards. A little while ago I have gotten an email expressing that my rewards have been sent back to my bank roll. I am unmindful with regards to why? I have not had any thinking behind this and I likewise sent in a screen capture of the card I used to store. As it is a virtual card there is just a front however it has all the data they need on it.
I don't know regarding why they have switched my withdrawal as my account got checked the previous evening?
I have connected the two messages they have sent the one from the previous evening 21/10/19 and the other one in regards to my withdrawal which was this afternoon.
Thank you for carrying this issue to our attention.
We are right now looking into your grievance and will refresh you when possible.
Many a debt of gratitude is in order for your answer - I will watch out for it.
Hello 888 Operations,
I have quite recently had an answer from an email I sent which confirmation for my account. Obviously it was done in blunder, I don't know how that is conceivable?
All I am requesting is for my rewards to be sent to the card I stored with as I don't might suspect there is a substantial explanation behind you to keep them? I discover the manner in which you have managed this circumstance completely horrifying & unbelievably amateurish. I am at present investigating making legitimate move with eCOGRA as you can comprehend having £3,000+ worth of rewards stuck in an account is a ton of cash and I have an inclination that I have been dealt with totally unfair.
I am glad to attempt to determine this issue by sending in confirmation of myself & address, perhaps a notarised document?
Thank you for refreshing the complaint.
according to the email you got from the Tasks division, your account will stay shut and all the assets that could be discharged to you were at that point discharged to your Paypal account.
Please note that the choice stands.
@KoiSlots, the player has given duplicate of the email sent by the Activities office. There is nothing further we can add to this case.
My PayPal account? I didn't store through a PayPal account so I am uncertain what you mean by that.
Please would i be able to have data with respect to why my account is shut? From what I can make out it is because of utilizing two or three your sign up offers?
Our expressions of remorse, it is a grammatical error. It was discounted to the Payment technique used to finance the account. This data is in the email.
As referenced previously, all the significant data with respect to your account has been sent to you by means of email. Benevolently go over all the correspondence that has been sent to recover the information.
I would welcome some co-activity here as I can't locate a real explanation concerning why my account has been prohibited and generally, every one of my rewards secured with it without a sensible excuse.
I am glad to go to eCOGRA to question this situation.
Dear 888 Casino,
KoiSlots Objections Group is mercifully requesting that you give point by point clarification on the issue alongside proof which will bolster your allegations towards the player, with cited terms that have been penetrated, assuming any.
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