Casino Moons - Withdrawals of $3,500 deferred for longer than a month
User: dillon84, Disputed casino: Casino Moons, Status: RESOLVED, Amount: 3500 $, Published: 07.04.2019
This case is absolutely not genuine and no withdrawals are being given out!
Had over $3,500 withdrawals and kept very well for it yet now it has been longer than a month as they continue saying that we have to sit tight for your account check which I have sent the documents,
And told they will be affirmed greatest inside 5 days which it took me more than 15 days and my withdrawal demand is currently effectively more than 30 days!
Been annoying them on visit and by means of Messages however they continue ridiculing me by rehashing the appropriate response each time '' Don't stress, you will get your withdrawal''
This is absolutely uncalled for as I been faithful and when you have a success it's not ideal to deny it.
At this stage, I accept the rewards will never experience so I prescribe everybody to keep an eye out who you play as this Gambling club isn't meeting his necessities and it's thoroughly coming down cash's pocket's
Thanks to for perusing 😊
Comments
07.04.2019
Casino Moons
Hello,
We trust this message discovers you well.
Please note that your withdrawal demand has just been endorsed when the Check Procedure has finished. We are as of now investigating the payment and will tell you when we get more data about the exchange. Meanwhile, if it's not too much trouble give us a Bank Proclamation through email to accounting@casinomoons.com , and the Accounting group will hit you up when possible.
Thank you for your understanding, we are anticipating got notification from you.
Kind regards,
The Club Moons Team
08.04.2019
dillon84
Hi, I have just conveyed a bank articulation and sent it out by and by today while leaving this message upon your solicitation so this case will remain open until resolved!
08.04.2019
dillon84
How come up to this point I didnt recieved it yet on the off chance that the facts demonstrate that they kept it into my bank account?
09.04.2019
Casino Moons
Hello,
We trust this message discovers you well.
Please note that the Accounting division has explored the deferral and will stay in contact with you by means of email so you are constantly refreshed on the status of the transaction.
We apologize for the postpone and value your assistance and persistence.
Kind regards,
The Club Moons Team
09.04.2019
dillon84
Hello... Accounting office messaged me as of now they said they as of now store the cash on my ledger I trust they telling true.
12.04.2019
Casino Moons
Hello,
We trust this message discovers you well.
Please note that the Accounting group has just made the payment, as educated through email, and the assets should arrive at your account before the week's over. It would be ideal if you affirm once you get the assets.
Should you need any assistance or have any inquiries concerning your account meanwhile, kindly don't stop for a second to let us know.
Kind regards,
The Gambling club Moons team
12.04.2019
dillon84
Same as what they said for 3 weeks. Be that as it may, I truly trust this time is valid. They let me know likewise that I will recieved the cash today or tomorrow.
12.04.2019
dillon84
Here is the conversation
12.04.2019
dillon84
Accounting Office messaged me that I have to stand by again for 7 business days. Why its difficult to make pull back in Gambling club Moons? I am likewise player of other club site however they dont give me a hard time like what casinomoons do. They have a great deal of reason.
14.04.2019
Casino Moons
Hello,
We trust this message discovers you well.
We apologize for any burden and for the postponement. We are doing our best to ensure the payment will contact you as quickly as time permits and it ought to be most extreme before the week's over. If it's not too much trouble affirm once you get the assets.
Should you need any assistance or have any inquiries concerning your account meanwhile, kindly don't stop for a second to let us know.
Kind regards,
The Club Moons team
17.04.2019
KoiSlots
Dear @dillon84,
Please let us know whether there's a report with respect to your continuous objection. Please be in mindful that you should answer inside the given 96-hours time span, in any case KoiSlots Objections Group will think about the case as Settled and it will be shut accordingly.
Thank you for your cooperation.