Complaints
b-Bets Casino - Withdrawal of €3,000 deferred for a really long time
25-03-2019 I made the pull back. The day after I begin talking with Brian from the live visit, I inquired as to whether could send me an email to confirm my account so my pull back procedure will be somewhat snappier. @ friday my account was confirme...
RESOLVED Read moreKing Billy Casino - Withdrawal unreasonably rejected dependent on nation limitation
I enrolled with the gambling club and entered my private location (Gibraltar). Preceding enrolling I saw the terms and conditions that expressed a rundown of limited nations - Gibraltar not being one of them. Subsequent to playing and making a withdr...
RESOLVED Read moreMonteCryptos Casino - Deferred Payment after account confirmation
Requested a Withdrawal on 28th of Spring, despite everything shows not handled in the History Tab. See connected Picture, Helpdesk continues furnishing the standard responses "will be processed..." I Sent them all the necessary archives, and my accou...
RESOLVED Read more24Bettle Casino - Postponed payment on bank move
I am truly stressed that I am being paid decently and that it is a genuine business..Made withdrawal solicitation of 2800 € , which was endorsed 25-03-2019They guaranteed bank move would take 2 - 5 days. Presently it's 04-04-2019 and still haven't ...
RESOLVED Read morePlanet 7 Casino - Denies 2 cases for $3,000 all out
On 2/9/19 I stored $150 utilizing coupon code Gaston 330. I met the playthrough requirements.On 2/12 I mentioned to pull back $2500. I replicated the suitable reports and messaged them as required. I got an email affirming this and saying they would ...
RESOLVED Read moreSlots.Lv Casino - Rewards seized and account bolted
Hi, my name is Cassaundra < individual information expelled >My Slots.Lv gambling club client is my email address.I opened my club account this year ( end of Jan) and sent my reports to become verified.I gotten an email affirmation back that I'...
RESOLVED Read moreCasino Cruise - Gambling club Voyage - Deferring my withdrawal and poor client service
Dear KoiSlots,I might want to submit a question against Casinocruise. I at first made a withdrawal of £1500 and £400 on the 26th of Walk 2019, having at first stored £500 the day preceding. On the 27th of Walk 2019 you requested that I check my ar...
RESOLVED Read moreMr.Play Casino - Long postponement on my €2,500 withdrawal
Friday 29 Walk I won 2500 euro and legitimately I got the money for out. This was the first occasion when I pull back from MR.Play gambling club thus I transferred my records and following 48 working hours it was endorsed. In any case, until today I ...
RESOLVED Read moreCasino Moons - Withdrawals of $3,500 deferred for longer than a month
This case is absolutely not genuine and no withdrawals are being given out!Had over $3,500 withdrawals and kept very well for it yet now it has been longer than a month as they continue saying that we have to sit tight for your account check which I ...
RESOLVED Read moreRaging Bull Casino - Uncertain withdrawal issue
I won around $1300 yet as of not long ago I haven't got my rewards , I have presented the reports twice and it was been confirmed and up to this point sitting tight for endorsement and I have been calling them and refreshed how was my rewards asking ...
RESOLVED Read moreRaging Bull Casino - More than once postponing withdrawal of rewards
I have been attempting to pull back my rewards since JANUARY 30 2019. I have discovered it extremely hard to get the data I expected to effectively pull back my rewards. Club support & payments@casinosupportcenter.com have been le...
RESOLVED Read moreTangiers Casino - Still haven't got my $397 withdrawal
Hi,I have mentioned a withdrawal for $397 on fifteenth Walk 2019 at Tangiers Gambling club. It was really my second solicitation for a similar payment after 1week holding up from the first solicitation. They revealed to me it was dropped because of t...
RESOLVED Read moreCasino Moons - Deferred Withdrawal, Accounting Office Not Reacting
Hi I've pull back R20000 on the 25/03/19 and every one of my records were affirmed. Presently I have an issue that the accounting division is neglecting to refresh me on my withdrawal. I've been sending messages to them however they never reacted. Th...
RESOLVED Read moreSlots of Vegas Casino - Payment endorsement deferred
I was guaranteed that my withdrawal would in any event be endorsed inside the 5-7 Business Day window and it is presently day 8, Only FOR THE Endorsement. From endorsement Openings of Vegas give a 5-10 business day window for the withdrawal to be fin...
REJECTED Read morePlanet 7 Casino - Postponed payment of $1,000
I won cash at this club toward the finish of January I promptly went to visit and approached in the event that they had everything required for the withdrawl in light of the fact that I have had issues in the past with them saying I had missing thing...
REJECTED Read moreRoyal Ace Casino - Withdrawal $2,500 still unpaid, no reaction from the gambling club
I mentioned a withdrawal on 2-24-19. I presented The necessary archives and the cash has been returned to my account. I've messaged a few times with no reaction. my reference # for the confirmation procedure is 3523436. In the event that somebody wou...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.