Planet 7 Casino - Continues dismissing and slowing down my withdrawal

User: Xavier, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 1433 $, Published: 18.04.2019

Hi: This is just the second time in 2 years, and for a second time they are slowing down giving my payment. I pulled back cash on 01/18/19 for $2000. They continued dismissing it since they needed me to "check my personality" through this thing called whoyu which I experienced issues doing bcz they continued dismissing my records yet nobody to help me . They at long last endorsed my withdrawal short the reward which came out to around $1433 on Feb 23rd. From that point forward, they held it up in light of the fact that I needed to resubmit my Visa understanding since I did exclude a card that I do not utilize anymore. They caused me to do that despite the fact that I disclosed to them the card had been dropped and annihilated. Quick forward to April, and they sent me an email asking me which bank I was going to store the check to. I revealed to them my Credit Association doesn't acknowledge Universal Checks and to simply send me the Check and I would open another financial balance at that point. (Which is the thing that I needed to do last time.)

They sent me back an email saying that they won't issue me my check UNTIL I have an account that acknowledges Global Checks and Wire. I can't accept this! They are doing anything conceivable to shield from sending me my withdrawal! If it's not too much trouble help on the off chance that you can. I'm pushed beyond my limits! Much appreciated so much!

Comments

22.04.2019
Planet 7 Casino

Hi Kathleen- -
I see how disappointing this is, be that as it may, we've had a lot of issues with players not adhering to guidelines with regards to storing checks. This has not just cost our organization a colossal measure of cash, yet it likewise puts our processors at incredible risk.

It is a direct result of this that we will no longer issue check payments without knowing the bank it will be stored in.

Once you have the account opened and can mention to us what bank you'll be saving the check through, I'll have your payment given without delays.

All the best,

Tawni

25.04.2019
KoiSlots

Dear @Xavier,

Please let us know whether there's a report with respect to your progressing grumbling. Please be in mindful that you should answer inside the given 96-hours time allotment, in any case KoiSlots Grievances Group will think about the case as Settled and it will be shut accordingly.

Thank you for your cooperation.

New Comment

Authentication required

You must log in to post a comment.

Log in or Register