Complaints
LightCasino - Strange postpone strategies when preparing withdrawal
Light Gambling club is deliberately deferring withdrawals. You're just permitted to demand €500 every day, anyway they leave those withdrawals pending for whatever length of time that conceivable. Withdrawals mentioned 1 day separated have been lef...
RESOLVED Read morePlanet 7 Casino - Confirmation and payment issue testament
I mentioned a withdrawal on September ninth for $1,500. They revealed to me I expected to refresh my archives which I sent in September tenth. At the point when I called they said they hadn't gotten them yet and they would raise and I would get an em...
RESOLVED Read moreKaramba Casino - Deferring £21,000 withdrawal, disregarding all interchanges
I have reached Karamba practically every day for as far back as 5 weeks having stored a lot of cash yet in addition winning a huge sum £21000Upon mentioning withdrawals my account was blocked and withdrawals left as pending. They mentioned confirmat...
RESOLVED Read moreAlf Casino - Long postponement of withdrawal demands
Hey Alf Club Backing, I bought in to Alf Gambling club around 12 days prior, made a 95 euros store with a non-clingy reward 100%, that I dropped after my first couple of wins, since I would not like to play with it at long last. I never entered the "...
RESOLVED Read morePokerStars Casino - Account under arbitrary security examine fourteen days
Hi, here documents to my prior grumbling about account closoure and ramdom security check and absolutely missing client support. Account was shut just after 600eur store. Playing or miney withdrawal is unimaginable. I have attempted to sentd a lot of...
RESOLVED Read moreThe Grand Ivy Casino - Shut my account with £8,000 rewards, won't state why
I have won a lot from this club never had any issues Withdrawing.I have £8000 no reward utilized which is in pending that I pulled back 22/8/19. I've gone to sign in and my account and It's shut. I inquired as to why on live visit and they state the...
RESOLVED Read moreSpinland Casino - Decline to process my withdrawal inside their payment time periods
After playing on the 25th September I got pleasant rewards and need them to withdrawal (€ 1000). In their T&C they make some pending memories of roughly 48 hours. So after that 48 hours were past by an ask client assistance when it will be ackn...
RESOLVED Read moreSloty Casino - Obstructed my checked account to escape paying me my rewards
Sloty requested check archives from me which I sent, including a photograph of my holding my ID with a written by hand note with content based on their personal preference on it. My account was completely confirmed on the sixteenth August 2019 and my...
RESOLVED Read moreSpintropolis Casino - Withdrawal denied because of vague term
Hello, I played this club. I have done a great deal of stores. Than I need to do withdrawal demand. - 506 euro. I was holding up a ton of days. I sent all records. Today I get mail and solicitation was denied. Also, club expel my rewards. Presently I...
RESOLVED Read moreBetchan Casino - Check card not affirmed
Hi Askgambler trust you can assist me with settling this issue. I pulled back 900can from this gambling club now they said my distinguishing proof card isn't legitimate?. I did a withdrawal last time with no issue now my second time they disclosing t...
RESOLVED Read moreBlack Diamond Casino - Playing dodgy on 4,000 AUD withdrawal
Ok so this will be a long post however it will be reasonable. I committed the error of not perusing ask players discussion on dark jewel gambling club. I lost around $10,000 AUD. At last had a little success $4000 AUD. Requested to pull back I was to...
RESOLVED Read moreRaging Bull Casino - It has been 3 months I'm despite everything attempting to get my $1,300 payment
I presented my withdrawal demand back in July. It was denied. I sent them in any event another 50 archives, and again a withdrawal demand on August 15, 2009. On September 5, my solicitation was endorsed. I sent the entirety of my bank data to get a w...
RESOLVED Read moreMr Green Casino - Mr Green Club - Not discounting me throughout recent months
On the 26th of July I discovered my account was blocked. I had made an additional account due to overlooking the secret phrase of first account. In the wake of discovering my accounts were blocked I conversed with your associate on live visit who hel...
RESOLVED Read moreGenesis Casino - Retaining withdrawal
On 15/9/19 I pulled back £100.46. I held up days yet they never let me realize they needed I.d. I sent loads more than mentioned. Driving permit and with a selfie, address, bank explanation, card utilized and identification. Barely any days after th...
RESOLVED Read moreRaging Bull Casino - Holding up 2 months and still no cash
hi I mentioned a pull back on the 6/7/19 of the entirety of $600. it took until the 8/8/19 to get endorsed. it is presently the 16/09/2019 and I have still not got my cash. This is turning into a genuine killjoy as I suspected I won $600 however mont...
RESOLVED Read moreKahuna Casino - $400 not paid
Hey folks would you be able to please assist me with getting my cash owed to from Kahuna gambling club. I've been playing with them for a long time and gave a huge number of dollars ( lol ). I play for the fun and fervor and appreciate playing as the...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.