PokerStars Casino - Withdrawal of $2,500 pending for 30 days
User: Tad, Disputed casino: PokerStars Casino, Status: RESOLVED, Amount: 2500 $, Published: 07.10.2019
30th of august 2019 I made a withdrawal demand that has been under scrutiny for a month at this point. I have confirmed my account with ID and bank articulation. The cash isn't bolted due to some reward and I have not damaged any of Pokerstars terms or conditions. I have not gotten a clarification for why the cash isn't paid out or to what extent I need to pause. I generally not get any answer from the messages I sent. One answer I got anyway was "the more messages you send us the more you need to pause". I like playing at Pokerstars and I have understanding for postpones that are unavoidable to keep a gambling club make sure about and forestall extortion. In any case, there must be a decent correspondence, my inclination right now is that Pokerstars have no enthusiasm for paying out my $2500 and chances are little I will ever get them.
Comments
08.10.2019
PokerStars Casino
Dear Tad,
expressions of remorse for a postponement in this issue. Your account was restored and cashout endorsed. Might you be able to please affirm that this issue was settled?
Kind regards
PokerStars Casino
11.10.2019
KoiSlots
Dear @Tad,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.
Thank you for your cooperation.
12.10.2019
Tad
Pokerstars opened up my account and paid out the cash precisely as they said. The explanation it possesses taken long energy for me to answer is that the connection from KoiSlots to answer prompts my grumbling however I was unable to discover any approach to answer. I was not signed in and that is the reason. Approval for both AskGambler and Pokerstars. I can likewise include that my confirmation was finished around multi week before the payout so the initial 3 weeks of holding up was presumably genuine. Upbeat gambling!
14.10.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.