N1 Casino - Store of €250 as yet absent

User: Wilber, Disputed casino: N1 Casino, Status: RESOLVED, Amount: 250 €, Published: 23.04.2019

Dear KoiSlots team,

After join to the N1 gambling club I kept 240€ with fast exchange and I lost, so I stored 250€ more with a similar payment strategy on 14.4.19 yet the store is absent. From this second I composed numerous messages to gambling club client care and skrill payment administration, yet the gambling club despite everything state they dont have my payment. The payment technique move in a flash from my financial balance by means of Skrill to gambling club account.

I have sent verifications and affirmations for this payment to the club client support, I have affirmation they take 250€ from my ledger and I have the affirmation from Skrill that my payment to club is succesfully accomplish.

But the club despite everything state they dont have my money.

I can not accomplish more than to post this case here and trust the gambling club will discover a solution.

I appended the paymentproofs and emailtraffic with Skrill payment service.

Sincerely

Comments

25.04.2019
N1 Casino

Dear Dragi,

I have checked on this case with our help and money related groups. Our budgetary division has checked it twice. Unfortutatutelly, we didn't get this store, on the grounds that the second store exchange was dropped from your side. Once in a while such mistake can happen and cash ought to be come back to your to Skrill account soon by payment strategy however it can take as long as 7 days (in the event that it has not as of now). It relies upon the payment system so we mercifully request that you hold up somewhat more. Shockingly, this wasn't our ally, so we were unable to successfully speed things up.

I am sorry for any bother caused and thank you for your participation and tolerance with respect to this.

Best regards,
N1 Gambling club Team

26.04.2019
Wilber

Hallo,

much appreciated, you rehash that again and again, however its not the solution.
Its not reasonable and respectable how you handle with customers.

I saved over a moment payment strategy which you give on 14.4.19 and I got a payment affirmation, and now on 22.4. u still didnt credited my cash and it likewise didnt returned back.

Days after I additionally reached Skrill payment administration, normaly it ought to be your business to do that!
I opened a ticket in their client help focus, they guarantee my payment is succesfull handled and can be found in the dealers system under the exchange number 2707044792.

Then I composed again to Skrill, I composed the vendor said he didnt get this payment,
they replied: For this situation please contact the shipper and prompt the trader group to write us on mercha­nts­erv­ice­s@s­kri­ll.com, so we can check together this transaction.

I underline, I didnt store from my Skrill account, I choosed fast exchange from the N1 store choices, they move in a split second the cash from my financial balance by means of Skrill to N1 Club. The cash is gone from my bank, Skrill is stating the cash is shown up in shipper system. I have proofs for everything.

That all I composed here I previously wrote to N1 Gambling club, yet found just a similar solution again and again, first they wrote to sit tight 3-5day for payment return, presently they compose hold up 7days.
I live in germany a Skrill move to a financial balance is done inside 1day!

So please give me a proof from Skrill where they are stating that my exchange to N1 Club doesn't exist.

Perhaps you can't dole out the Skrill exchange to my N1 account, since I later saw that N1 is just a "white name" club and have not so much access to the payment system.

I need my cash back!

A gambling club should do everything workable for clients and not to compel clients to run behind their cash before they at any point began to play.

I connected another confirmation from Skrill.

Sincerely

26.04.2019
N1 Casino

Dear Dragi,

I have sent your case to our money related office by and by. I am incredibly upset for the deferral and I am sorry for any bother. The measure of 250 EUR was attributed back to your account.
We might want to not resemble a terrible Gambling club in your eyes and because of this reality a little dedication extra was likewise credited to your account.
We want you to enjoy all that life has to offer and huge rewards in the future.

Best Respects,
N1 Gambling club Team

26.04.2019
N1 Casino

Dear Dragi,

I have sent your case to our money related division by and by. I am incredibly upset for the postponement and I am sorry for any bother. The measure of 250 EUR was attributed back to your account.
We might want to not resemble an awful Club in your eyes and because of this reality a little reliability extra was additionally credited to your account.
We want you to enjoy all that life has to offer and large rewards in the future.

Best Respects,
N1 Gambling club Team

26.04.2019
KoiSlots

Dear @Wilber,

Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.

Thank you for your cooperation.

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