Mr Green Casino - Mr Green Club - Not discounting me throughout recent months
User: Alexane Heller, Disputed casino: Mr Green Casino, Status: RESOLVED, Amount: 20 €, Published: 01.10.2019
On the 26th of July I discovered my account was blocked. I had made an additional account due to overlooking the secret phrase of first account. In the wake of discovering my accounts were blocked I conversed with your associate on live visit who helped me remember the secret key to my first account. He disclosed to me that he would leave the subsequent account blocked however my that my cash would be sent back to the financial balance it originated from. No issues up until now you would think. I thought it was extraordinary assistance since I was off base from the start. He additionally disclosed to me it would take 1 day for the cash to be back in my financial balance. I reached client assistance following 3 days, getting some information about the cash. They revealed to me it could take as long as 5 days. Well that is fine by me, yet following 5 days the cash wasn't in my bank and my first account was likewise hindered, the one they let me know could stay open. I asked again at the live talk and they reveal to me I need to check the second account before they can sent me my cash back. I sent the required archives. I get an answer that the discount has been sent to my account. I pause. Next thing they disclose to me I additionally need to check the principal account so I sent the reports (for the third time). Still no cash. I reached them once more, and I'm advised to sent my financial records. Alright I'll do that. I even incorporated the financial account nr in that email and transferred a receipt from my bank demonstrating I stored from that ledger. Still no cash, I sit tight for like 10 days and reach them again they state that they've sent the cash to financial balance XXXXXX and I see there's an error in there. I again clarify that they've made a grammatical error, which can be effortlessly checked on the off chance that you simply check my store. They simply overlook my email and continue rehashing that I'll need to sent confirmation of the cash not being in my account. They requested my bankingreceipts for the entire month, which is colossally attacking my protection yet I comprehend that they have to check this so I sent it. The individual I email with clearly can't peruse on the grounds that she asserts it's an inappropriate financial balance. Be that as it may, it's really them who made a grammatical mistake in the accountnr. I've transferred all information TWICE, evidence of Store, banking data for an entire month. Presently I'm all the more then 2 months and endless messages further and I haven't recieved my cash back. I get that it's not permitted to have 2 accounts obviously, however I never got an opportunity to play with 2 accounts at 1 time and I never had a malevolent plan making the subsequent account, I just overlooked my secret word for the initial 1 and had changed my telephone number so it was difficult for me to remember the old secret key. I get that it requires some investment to discover precisely if there's no misrepresentation going on.. In any case, I've been hanging tight and reaching you folks for 2 months at this point and clients administration has been discourteous and unhelpful and you've lost a decent client to this. I could acknowledge whether the principles were that the cash on a subsequent account will be lost or anything. In any case, to continue disclosing to me on various occasions that I will recover the cash and advise me to transfer some private documents. That just makes me so dissapointed, in light of all the exertion I put in it with no outcome. In the event that I was simply told immediately that you won't give me a discount I obviously would feel awful yet I could acknowledge that superior to driving me on like this. I just truly need my cash back, and to not have burn through any longer time on this issue then I as of now have. Likewise I'm not requesting anything extremely hard, just to sent the cash back to the account it came from.
Comments
01.10.2019
Mr Green Casino
Hello Kimberly and thank you for connecting with us.
I am right off the bat exceptionally sorry to learn of the issues you have encountered with us and for the burden and dissatisfaction this has caused you.
I might want to have the option to help you with this further so I sympathetically ask that you get in touch with us by means of email and write in the title "FAO Francesca" and either myself or somebody inside my Objections Group will have the option to help and assist you with facilitating with your question to get this settled as speedy as workable for you, as because of security, I can't do this over this stage.
Please sympathetically try to compose a full/clear content about your case so we have however much data as could reasonably be expected to have the option to help you.
Thanks much and we anticipate helping you with your question as quick as possible.
Kind Regards,
Mr Green
01.10.2019
Alexane Heller
Thank you I will email right away.
05.10.2019
KoiSlots
Dear Mr Green Casino,
Please let us know whether there's some report with respect to this case.
07.10.2019
Mr Green Casino
Thank you especially Kimberly. It would be ideal if you mercifully let us know whether we can close your grumbling from here as this is being managed our Objections Group.
Kind Regards,
The Mr Green Team
09.10.2019
Alexane Heller
Unfortunately, despite the fact that mr Green objection administration has again guaranteed the cash would be back in no time, it hasnt been discounted to the ledger the store originated from. Im tired of placing my vitality in this, since its caused me a great deal more exertion then 20 euros is worth. Expectation this is an admonition to different players to not store at mr Green. Likewise, they reopend my account without asking while I had shut it??? Like I could ever make a store at mr Green after this
10.10.2019
Mr Green Casino
Dear Kimberly and thank you for connecting with us.
I am sorry to learn that you are as yet encountering a few issues with your assets. It would be ideal if you might you be able to benevolently tell me which authority you have been in contact with in regards to your grumbling so I can ensure this is managed as fast as feasible for you?
We will likewise then have the option to inform further on the status with respect to your account and the assets.
I am sorry again for the burden caused and trust we can get this settled for you at the earliest opportunity.
Thank you and kind regards,
The Mr Green Team
11.10.2019
Alexane Heller
The expert I've been conversing with is Katie. She had now requested my financial explanation from August first. While I comprehend you folks from Mr Green need to ensure you are not being defrauded, I have a feeling that it's a tremendous intrusion of my security to need to show customersservice all my profit and costs throughout the previous two months. I won't do that (once more, since I previously did previously and didn't get an answer). Conceivable answer for me would be that the 20 euros will be returned in my sole (open) Mr Green account, since discounting to my bank appearantly continues coming up short? Else I extremely simply don't wanna burn through any longer time on this.
11.10.2019
Mr Green Casino
Hello there Kimberly and thank you for connecting.
I am exceptionally upset for the bother this has caused. Right now Katie will hit you up with respect to this and ideally we can get this settled for you as snappy as could be expected under the circumstances.
Thank you for your collaboration and patience.
Kind Regards,
The Mr Green Team
15.10.2019
KoiSlots
Dear @Alexane Heller,
Please let us know whether there's a report in regards to your continuous grumbling. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your protest will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.
16.10.2019
Alexane Heller
Sorry for answering this late. Mr Green has an inappropriate Iban. I'll be checking in with my bank to check whether its perhaps a misstep on their side. Ideally this will give me some lucidity on what went wrong.
17.10.2019
Alexane Heller
After having contact with Mr Green once more, they guarantee to have sent my discount to an Iban number that is not mine. I looked up with my bank, they state it's impractical that there was an effective discount since the I boycott number Mr Green professes to have succesfully discounted doesn't exist.
17.10.2019
Alexane Heller
Screenshot of my bank support chat.
18.10.2019
Mr Green Casino
Hello Kimberly and thank you for contacting us.
Thank you for drawing this out into the open. I can guarantee you this will be settled in the event that you can simply benevolently still email us legitimately through email and my group will help you with this.
An abundance of thanks for your cooperation.
Kind Regards,
The Mr Green Team
18.10.2019
Alexane Heller
I don't feel like it'll be settled since you continue deferring to take care of me while Ive been holding up since July.. Also, in the primary discussion I had with Mr Green about this issue it was at that point guaranteed that I would be payed back. I sent you folks all the essential data and much more. However you despite everything continue slowing down and slowing down and slowing down. I simply don't see how you can treat clients like this.
21.10.2019
Mr Green Casino
Hello Kimberly and thank you for connecting.
I am sorry you feel your protest isn't getting settled. Lamentably I can't talk about your protest openly here anyway I am glad to help you with this in the event that you email us straightforwardly so we can give you an update.
I might simply want to guarantee you that we will put forth a valiant effort to get this settled for you and we don't wish to postpone anything further.
An abundance of thanks for your participation and understanding.
Kind Regards,
The Mr Green Team
23.10.2019
Alexane Heller
I have gotten an email from Mr Green on Monday, saying that my discount has now been sent to the privilege bankaccount and am presently hanging tight for it to show up on my ledger since it could take up to five workdays.
23.10.2019
Mr Green Casino
Hello Kimberly and thank you for hitting us up.
I am glad to hear that the assets have now been sent to the right account. Indeed, this can take up to 5 working days to contact you and we do value your understanding during this time.
obviously if there are any issues please let us know and we will assist you with facilitating with that.
An abundance of thanks for your understanding all through Kimberly!
Kind Regards,
The Mr Green Team
23.10.2019
Alexane Heller
I cheerfully educate you that I have gotten the discount this evening. The grumbling can be closed.
23.10.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.