The Grand Ivy Casino - Shut my account with £8,000 rewards, won't state why

Have done thankyou

Hello mercedes25,
Much obliged for sending us this review.

We have heightened this issue to the important group since from they Web based life group we can't get to this sort of issues.

On the off chance that we have any further news, we will let you know.

Regrads,
The Excellent Ivy Casino

Look forward to your answer sooner than later I have messaged to with No answer as yet

So I've had an answer on live visit from grandivy they said my account was bolted in light of the fact that I have an objection I said no my account was bolted and pending withdrawal when I won £8000.

Still sitting tight for reaction live visit again more excuses

Getting no place with this club rationalizing excuses

I have recieved this email I have not selfexcluded I don't no what they are paying at

This is the reaction I had on live visit that have chosen to self prohibited me with no expression of winnings

Still no answer sent these messages I actually however grandivy would answer they are simply totally disregarding me

I've recieved this email saying I was at that point selfexcluded which I have never had an account with them and on the off chance that I was the reason did they not stop this when I sent all my id to them I've pulled back more than multiple times and they just self avoided me when I had a major win.
I have requested that they send me the messages of the selfexclusion

I have recieved an answer from grandivy that I had selfexcluded from that point club in January 2019
They have sent me the email however they despite everything let me bet realizing beyond any doubt I had messaged them saying I was a gambing someone who is addicted they took over £3000 stores off me the main explanation they shut my account was the point at which I won £8000
Now they are declining to pay the rewards and my stores I sent you all.my id as a mindful gambling club they ought to of detected this straight away I wonder what number of other poor betting addicts they have done this too
They are stating I benefitted from the gambling club so no stores will be returned
Please discount deposits

Dear @mercedes25,

Kindly be educated that gambling club the executives will require a composed assent for your benefit approving KoiSlots Grievances Group to ask for and get all the data which administrator holds and is applicable to your protests case. It would be ideal if you let us know when you send such composed agree to the club administrator so we would have the option to give further assistance.

Please be in aware in the event that you neglect to react inside the given time KoiSlots Grumblings Group will have no other alternative yet to dismiss this protest upon submitter's reluctance to cooperate.

I have sent it please observe attached

Hi mercedes25, Greetings @KoiSlots.

As you know, we have heightened this issue to the applicable group since from they Web based life group we can't get to this sort of issues.

In the wake of accepting a composed assent from mercedes25, we have forward all the data to the KoiSlots team.

Regards,
The Terrific Ivy Casino

Thankyou just to affirm name address postcode phone number and all Id visa driving permit bank proclamation that was sent to you was a similar when I joined as when I was self avoided just distinction was the new email I have

Thanks mercedes25.

Regards,
The Stupendous Ivy Casino

Thankyou trust this will be settled asap

Hello mercedes25,
Following signs from the @KoiSlots group we are educating you that our inside group found that you have made different extra accounts inside our system, during April 2019 utilizing a similar data that had been enrolled to the barred account; we note that these endeavors were anyway blocked.

On 30 August 2019, you figured out how to make one more Excellent Ivy account (username: shanny01) by intentionally changing your enlistment subtleties so as to bypass the avoidance.
Along these lines, you have been in break of the self-rejection approach, just as the guarantees consented to when he enrolled the account, as follows:
Our self-prohibition strategy https:­//w­ww.g­ra­ndi­vy.c­om­/in­dex.ph­p?p­age­=pl­aye­rpr­ote­ction (https­://­www.gr­and­ivy.co­m/i­nde­x.p­hp?­pag­e=p­lay­erp­rot­ection) plainly: "Endless supply of the self-avoidance, we will put forth every sensible attempt to guarantee that you don't get betting material. Nonetheless, kindly recollect that on the off chance that you accidentally get showcasing material and keep on betting, or you go around your understanding by, for instance, proceeding to bet, opening and working new accounts, and additionally our robotized checks as well as IT or programming programs neglect to perceive any endeavor by you to dodge your self-prohibition, we are under no commitment to restore any stores, rewards, or different assets in regard of such action on the web."
Moreover, our group needs to cause to notice the guarantees that as a player, you consented to while enrolling the account with us, as delineated in Statement 4 of our Terms and Conditions https:­//w­ww.g­ra­ndi­vy.c­om­/in­dex.ph­p?p­age­=terms, passages below:
"4.1 By opening an account with us or potentially by utilizing the Site you recognize, concur and warrant that you:
• have provided all data while enlisting with the Site that is precise and complete and will guarantee that such data is kept refreshed all through your utilization of the Website;
• have not avoided yourself from betting on any locales on our network;
• have no current accounts enlisted by you on this Website;
4.2 in case of any of the guarantees laid out in provision 4.1 (Enlisting Your Account) being bogus, your stake will be relinquished, and we will not be obliged to pay any winnings."

because of the purposeful control of the enrollment subtleties and break of the particulars of the rejection, your rewards were seized.
Kind Regards
The Excellent Ivy Casino

KoiSlots Grumblings Group has been given enough data and proof for benefit The Amazing Ivy Club the board in respects of this protest to affirm and legitimize the gambling club actions.

Based on the abovementioned, KoiSlots Objections Group think about this case as Settled and it is presently formally shut. If there should arise an occurrence of a conflict with our choice we remind player that further help on this issue could be mentioned from the significant administrative body.