Sloty Casino - Obstructed my checked account to escape paying me my rewards
User: Adrienne, Disputed casino: Sloty Casino, Status: RESOLVED, Amount: 1279 £, Published: 03.10.2019
Sloty requested check archives from me which I sent, including a photograph of my holding my ID with a written by hand note with content based on their personal preference on it. My account was completely confirmed on the sixteenth August 2019 and my underlying withdrawal of £1,900 (their withdrawal limit) was handled. So I went to sign in to pull back the remainder of my parity (£1,279) and found that my account was obstructed, in spite of being completely verified.
Since this I have sent Sloty numerous messages soliciting to know the status from my account, basically being informed that it was under scrutiny and that they would get in touch with me. This has been continuing for a month so in the end around fourteen days back I requested to submit a proper question and for them to exhort me on the best way to do this. They didn't let me know so I asked again 9 days prior and I have had no reaction at all.
Sloty won't talk about anything, and are keeping me from pulling back my cash by obstructing my account which has been completely checked.
Please exhort me on the following stage to take to attempt to get my money.
Comments
04.10.2019
Sloty Casino
Good Morning REDDYMLEGGE,
A debt of gratitude is in order for imparting the experience to us.
Please note that in the wake of investigating your case we sent all the proof for this grumbling to Ask Gamblers.
We will refresh you when possible.
Respects,
Sloty Team
04.10.2019
Sloty Casino
Good morning Adrienne,
thank you for your patience.
Please note that after the full KYC process both of your Withdrawals were effectively endorsed. The first after the confirmation procedure, where we affirm through email that your account has been accurately checked and your Withdrawal precessed on the sixteenth of September, the second one that you mentioned on the 25th has been endorsed the following day.
Sympathetically note likewise that your account is completely confirmed and active.
Respects,
Sloty Casino
04.10.2019
KoiSlots
Dear @Adrienne,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut appropriately. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is an unquestionable requirement.
Thank you for your cooperation.