Complaints
Rembrandt Casino - Withdrawal postponed longer than seven days at this point
Hello,I have a withdrawal demand 5 days prior. I was guaranteed in the live help on the fourth day that my payout will go out today, this shockingly didn't occur. Today is the fifth day. My account was checked legitimately on the main day. The help i...
RESOLVED Read moreSlotV Casino - Postponed payment, blocked account, disregarding correspondence
I was at that point effectively confirmed, and on Monday evening I mentioned a withdrawal. As of not long ago, nothing occurred. The clarification is they are making a security check, which is "an additional progression that we have to take for both ...
RESOLVED Read moreUniversal Slots Casino - Deferred payment since July ninth
400 eur was mentioned for withdrawal on July ninth. I have been on talk a few times however each and every time I find a similar solution, the withdrawal is as yet being checked. It has been as of now fourteen days since I made the withdrawal. I took...
RESOLVED Read moreEmuCasino - Following 9 days my withdrawal still not prepared
Hi KoiSlots I need your assistance. I mentioned to pull back my rewards of $1,230 last July 11, 2019 and up to now thr status is as yet pending. The solicitation is as of now gone in their Pull back area it says "no pending pull back" so I thought it...
RESOLVED Read moreMr.Play Casino - Slowing down on a withdrawal of €492
Dear KoiSlots,I made my withdrawal demand on monday the eighth of July, since the time I am trusting that my withdrawal will be send to my bank. The status of my withdrawal stays on "sending to processor". I have reached the live visit on various occ...
RESOLVED Read moreSilver Oak Casino - Sitting tight more than 4 months for a $634 withdrawal
I put in a solicitation for withdrawal on 2/20. I was endorsed for $634 on 3/7. I have attempted online visits a few times in the course of recent months. I have been told a wide range of things. I trusted it was on the grounds that they lost their c...
RESOLVED Read moreCasimba Casino - Slow on playing my withdrawal
I won £6,700 playing the openings with Casimba. I pulled back my cash on the eighteenth and was told on the twentieth that my account was 'confirmed'. Please see my connections. However my cash despite everything stays in the Casimba balance. I have...
RESOLVED Read moreRuby Slots Casino - Having payment issues with $3,400 withdrawals not prepared since April
I won and submitted for payment (2 because of cutoff points) in APRIL....they have utilized each reason in the book...I've sent records on various occasions and they would not utilize my present bank for wire move and declined to issues paper check. ...
RESOLVED Read moreCasoo Casino - Deferred payment and unfounded complaints
On 10.07.19 I made my first store at Casoo, I saved 25 euros and got 50 euros in bonus.i figured out how to play through the reward and made a withdrawal of 1000 euros and left 40 euros that I needed to play with, following 5 days they at long last f...
RESOLVED Read more21 Dukes Casino - Withdrawal turned around and account shut with no further updates
Have been playing on this club throughout recent months. Had a couple of withdrawals that took three weeks to get to me. I have as of late had a decent success of 2500 and withdrawal was turned around because of security and confirmation check. This ...
RESOLVED Read morePlanet 7 Casino - Deferred withdrawal since mid June
Submitted demand for a withdrawal on 06/11 for $750. In the wake of getting my confirmation raised once they restored my assets to my account on 6/28. Needed to re-demand withdrawal and have that heightened to be inspected once more. Withdrawal was e...
RESOLVED Read moreCasino Moons - After fourteen days, R13,400 rewards still not paid
Every sixth business day my withdrawal is switched to just beginning the holding up time of 10 days once more. Every mentioned report submitted and endorsed, in any case the did it for a subsequent time. I asked what is required, they don't said anyt...
RESOLVED Read morePokerStars Casino - Account confined for more than about fourteen days and still no answer
My account has been limited around fourteen days prior now because of an "arbitrary security check" which should take a limit of 72 hours as indicated by an early answer when I pursued them up. I have as of late made a withdrawal which I got without ...
RESOLVED Read morePokerStars Casino - Solidified account and overlooked by help
After store 1000 usd my account was solidified. I got letter from help ssaying;Your account was hailed during a normal security check.Ensuring your account wellbeing and security is a top need for us. In view of this, we need you to furnish us with s...
RESOLVED Read morePrism Casino - Looking out for withdrawal past expressed terms and conditions
My withdrawal for $1912 was affirmed on July second. Their terms and conditions state cash will be sent inside 7 to 10 business days. It has now been 16 business days and live talk advised me to inquire in one more week. I think on the off chance tha...
RESOLVED Read moreKing Billy Casino - Account crippled and withdrawal disposed of without strong avocation
I won playing at Ruler Billy Gambling club, I followed all the necessary advances and sent in all the important archives to check myself and that was totally affirmed and acknowledged, at that point around the same time later on I log back in my acco...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.