PokerStars Casino - Solidified account and overlooked by help

After store 1000 usd my account was solidified. I got letter from help ssaying;
Your account was hailed during a normal security check.

Ensuring your account wellbeing and security is a top need for us. In view of this, we need you to furnish us with some extra data so we can check your details.

Clear duplicates of the beneath reports are all we have to finish this process.

-A screen capture of your Skrill account, guaranteeing that your name, email address are obviously noticeable.

Additionally, note that our system has distinguished that you have as of late got to your account from an unexpected area in comparison to the one you chose while finishing the enlistment procedure. Consequently, we'd like you to affirm the nation where you're right now living.

Lastly, we saw that you made a store higher than expected. Would you be able to please affirm that you know about this transaction.

Thank you for your cooperation.

I sent screen capture and responded to the inquiries. Afterward, following two days they mentioned my id, so I sent it as well. Presently 17 days is pursued that, my account is as yet solidified, support is overlooking my letters. I need at any rate get my store back....