21 Dukes Casino - Withdrawal turned around and account shut with no further updates
User: Ellie Kiehn, Disputed casino: 21 Dukes Casino, Status: RESOLVED, Amount: 2500 $, Published: 30.07.2019
Have been playing on this club throughout recent months. Had a couple of withdrawals that took three weeks to get to me. I have as of late had a decent success of 2500 and withdrawal was turned around because of security and confirmation check. This happen last time too. I trust it's only an approach to postpone payment. Anyway this time I sent an email requesting a substantial explanation behind the check and got an auto answer expressing why. I have attempted to sign in today to check the advancement and my account doesn't exist. I have sent an email to help and had no reply.
Comments
30.07.2019
21 Dukes Casino
Hello,
We trust this message discovers you well.
We have checked your account and discovered that to be sure, your most recent withdrawal demand has been declined because of the Confirmation Procedure. The Confirmation Procedure becomes alright for accounts with pending payouts and is a standard system that can be performed up to twice per year.
Security and The executives will completely survey the account and all account action during this extra check, not just the records that you have recently sent, confirmation that assumes an indispensable job in our steady endeavors of guaranteeing that the withdrawal procedure is smooth and safe for all our members.
Please note that your account is completely empowered and you ought to have the option to sign in whenever, so it is conceivable that you have attempted to sign in while we were running a few updates. We saw that you have likewise put another payout demand, it will be looked into when soon as the Confirmation Procedure ends.
Should you need extra data or have any inquiries with respect to your account, kindly don't stop for a second to tell us.
Kind regards,
The 21 Dukes Gambling club team
30.07.2019
Ellie Kiehn
Oh right support sure. Interesting how I submit a question on at this very moment out of nowhere I get brisk reactions. You state this confirmation check is totally arbitrary and can just happen two times every year yet. I have made a sum of three withdrawals and this is the second time I have needed to have my documentation checked and the last time was just a month back. I don't comprehend what you are checking since you didn't check a month ago. You switched my withdrawal With no email notice at all. For what reason do I need to sign in and converse with talk to discover what's going on with my account. This is simply one more method for postponing payment as each time the withdrawal is switched it gives you another 7 business days to pay. This gambling club is a scam.
Where is the correspondence with your players. Bolster takes at least three days to answer and it's constantly a nonexclusive pre composed reaction.
At any rate, I put withdrawal demand on the tenth of July. So it has now been 15 days. I will hope to see the cash in my account on Monday.
I'm certain I will be baffled and will take one more month to get my cash as you clearly couldn't care less about losing customers
01.08.2019
21 Dukes Casino
Hello,
We trust this message discovers you well.
Please have confidence that the Confirmation Procedure can be performed up to greatest two times a year. The right now pending withdrawal solicitation will be evaluated when the Confirmation Procedure closes. We will tell you when we have an update about the payment from the Accounting group.
Should you need extra data or have any inquiries with respect to your account meanwhile, kindly don't stop for a second to tell us.
Kind regards,
The 21 Dukes Gambling club team
01.08.2019
Ellie Kiehn
I was told by talk on the sixteenth of July that my underlying withdrawal demand was explored on the tenth of July. I got a pre composed email simply like this one on the twentieth. So we are currently at 12 business days. 17 days altogether. So in the event that it takes As long as 10 days to survey and As long as 7 days to process payment I accept I need to hold up another 5 business days Most extreme. So I will expect cash in my account on Friday the second of August at the most recent. Making it 22 days altogether. Any more extended than that just demonstrates you are keeping the cash down without genuine reason
05.08.2019
21 Dukes Casino
Hello,
We trust this message discovers you well.
Please note that your withdrawal demand has been evaluated and endorsed today, the assets should arrive at your account inside most extreme 7 business days.
Should you need extra data or have any inquiries with respect to your account meanwhile, kindly don't stop for a second to tell us.
Kind regards,
The 21 Dukes Gambling club team
05.08.2019
Ellie Kiehn
Yes I addressed your visit today. What's more, they said something very similar. Be that as it may, they likewise said I would have the cash in my account by Friday. I locate this weird as I can in any case drop my withdrawal. On the off chance that the assets had been endorsed and prepared, at that point this implies I would not have the option to drop the store. So I am extremely incredulous. I surmise I have no alternative however to keep pausing. Much obliged to you KoiSlots for your assistance in this circumstance. I will refresh when payment comes through. In spite of the fact that I won't hold my breath that it will occur by friday
06.08.2019
21 Dukes Casino
Hello,
We trust this message discovers you well.
Please remember that since the withdrawal has been endorsed on the 30th of July, and as per the withdrawal strategy that you have chosen for the payment, Bank Wire, the most extreme that it can take for the assets to arrive at your account is up to 7 business days.
Should you need extra data or have any inquiries in regards to your account meanwhile, kindly don't stop for a second to tell us.
Kind regards,
The 21 Dukes Gambling club team
06.08.2019
Ellie Kiehn
So you have come up with a moronic rationalization to hold my cash for 21 days and now you are disclosing to me I need to hold up another 7. I didn't pick that withdrawal strategy, that was the main choice I was given. Your talk conspicuously misled me yesterday by disclosing to me I will have the cash by Friday and now you are attempting to cover your tracks by basically accusing my withdrawal strategy. Totally nauseating conduct. This is a joke!!!
06.08.2019
21 Dukes Casino
Hello,
Thank you for hitting us up.
It might require some investment, anyway the most extreme term is 7 business days, as referenced on the Financial Page of the site, Withdrawal techniques area.
Thank you for your understanding, should you need additional data about the account, kindly don't stop for a second to tell us.
Kind regards,
The 21 Dukes Gambling club team
08.08.2019
Ellie Kiehn
Well. Cash didn't show up today as guaranteed by visit. In any case, that is not a shock. I surmise I have no choice however to keep on wait.
11.08.2019
KoiSlots
Dear @Ellie Kiehn,
Please try to refresh your issue in an opportune way and let the KoiSlots Objections Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut appropriately. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.
12.08.2019
Ellie Kiehn
Money has at long last shown up. Much obliged @KoiSlots for your assistance. I trust I would even now be pausing on the off chance that I didn't submit a question on here. @21 Dukes you can feel free to close my account now. I unquestionably won't put another penny into your casino.
12.08.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.