Complaints
Palace of Chance Casino - Long past due payment
Palace of Chance doesn't play by their own standards. Per their Terms & Conditions: "All withdrawal solicitations will be surveyed inside 7 business days from the date of the solicitation. Payment will be made in 7 to 10 business days after endor...
RESOLVED Read more888 Casino - Deferred Withdrawal Handling
Hi KoiSlots group , I dont have a lot of involvement in online gambling clubs , during the previous fourteen days I have kept 2 + thousands dollars at 888 gambling club , I have lost and dominate during my matches . I have made a withdrawal on 19 Jun...
RESOLVED Read moreRaging Bull Casino - Haven't got my cash
I won some cash and pulled back $2500 on the sixth of this current month . I put in every important archive required for the withdrawal . They revealed to me its been endorsed at this point I havent got a penny. Each time I address them they disclose...
RESOLVED Read moreCool Cat Casino - $1882 owed for two withdrawals since Walk 2019
I mentioned withdrawal on 2/27. It was affirmed for $1568 on 3/19. I mentioned another $314 on 3/28 and it was endorsed on 4/23. I have attempted numerous visits with client care and lack an answer on when it would be paid. I changed from check to wi...
RESOLVED Read moreJoyCasino - Blocked account - they let me defied their norms before pull back cash
Dear KoiSlots Team,I have an issue with Joycasino. I made an account made around many Euros store and played. After I needed to pull back my cash (1300€) they approached me for ID and service bill, a while later selfie of me holding my CC and some ...
RESOLVED Read moreBetfinal Casino - Postpone Payment
BetFinal Deferral Payment.Hello, I won 500euro at spaces on Betfinal Gambling club, made pull back solicitation on 30.06.19 and still didn't get my cash, support don't answer my messages, here is the screen capture of exchange history, I transferred ...
REJECTED Read more24Bettle Casino - Rewards still not help in full after 40+ days
The gambling club 24Bettle hasn't paid out the second portion of my withdrawal of 1800 Euro altogether, which was mentioned on May 22nd. The main portion of 1000 Euro was gotten by me in great request start of June, the second portion of 800 Euro was...
RESOLVED Read moreSlotsMillion Casino - More than about a month without a compensation
Been playing on this site for an exceptionally long . I have has already withdrawals without any protests. Cash was constantly banked inside 2 days. Well this has all changed. I have been holding up more than about a month with no payment from slotsm...
RESOLVED Read moreSilver Oak Casino - Need assistance getting my rewards
I am thinking about whether you can assist me with gathering my withdrawals from Silver Oak Casino.I am looking out for 2 withdrawals.$1800 withdrawal on 5-11-19$1500 withdrawal on 5-18-19I had a withdrawal from feb that they paid in May saying that ...
RESOLVED Read moreSyndicate Casino - Unfit to demand withdrawal through bank move
They state they can't bank move to comonwealth bank in australia which is a heap a trash I have email their help and furthermore their talk with no goals when I joined and furthermore made numerous stores through my combank mastercard it was not clar...
RESOLVED Read moreRembrandt Casino - Withdrawal of €200.20 as far as anyone knows wired yet at the same time not got...
Hi, I made a withdrawl on the eighth of june, after it taking very nearly fourteen days and close to 0 reaction from live talk about my case, my account at long last got checked. Furthermore, after that my withdrawl was endorsed on the 24th of june. ...
RESOLVED Read moreWinward Casino - Reward and withdrawal blunder
The gambling club has utilized a reward money back as explanation behind diminished payout when not entitled according to screenapshots. I made a withdrawal of $750 which was allowed and affirmed. I then recieved payment of $77 after expenses which i...
RESOLVED Read moreBovada Casino - Withdrawal not being paid or prepared
I mentioned a withdrawal on 06/18/2019 in the measure of $271. I alluded two of my companions to play on the site and store utilizing bitcoin. I went through Bovada methods of play to transform my reward cash into reserves I can pull back and they ha...
RESOLVED Read moreDafabet Casino - Store sum still not prepared
, I made a store of 2003 rupees on the fifth of July it's been 2 days now and my store has never been prepared I addressed different client delegates and nobody had the option to support me. this is the most exceedingly awful site I have ever managed...
RESOLVED Read moreHorus Casino - Store handled however never credited to my gambling club balance
I enrolled at this club just about a month back and chose to make a store from a neteller wallet. made it, yet he never got to the account, the talk previously guaranteed that he would come back to the wallet naturally, yet this didn't occur, at that...
RESOLVED Read moreSlots Magic Casino - Withdrawal preparing postponed
Hi.So yesterday (monday 24th) I won and pulled back £700 from openings enchantment gambling club, I saved through trustly and have utilized a similar technique for withdrawal. Spaces enchantment client assistance says they process all withdrawals to...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.