Horus Casino - Store handled however never credited to my gambling club balance
User: fkuhn, Disputed casino: Horus Casino, Status: RESOLVED, Amount: 46.93 $, Published: 09.07.2019
I enrolled at this club just about a month back and chose to make a store from a neteller wallet. made it, yet he never got to the account, the talk previously guaranteed that he would come back to the wallet naturally, yet this didn't occur, at that point they began sending me to the neteller himself, yet there they furnished me an unmistakable response that the cash went to them and gave numbers exchanges. I tended to them to the visit and to the mail station, yet now for 3 weeks they simply overlook me via mail, and in the talk they just compose guarantees and send to keep in touch with the post, which they don't reply. visiting enclosed
Comments
10.07.2019
Horus Casino
Hi fkuhn,
Please find joined the confirmation that you have receveid your store of 2900 RUB and furthermore your gaming exercises where shows that you have played In any condition 2 and you lost your deposit.
In addition to our help offered an explanation to you effectively by email that your store of 2900 RUB has been succesfully processes.
Please note as expressed on our T&C 10.1.12 Stores made with Skrill or Neteller doesn't fit the bill for store bonuses.
Ideally this will assist you with clarifying all your doubts.
Best Regards
Horus Gambling club Team
10.07.2019
fkuhn
Yes. in my credited store. after a month, squabbles in a visit with your agent and after I documented an objection here, however before that they even composed that you would return it to my wallet. I likewise reached you by email, since you attributed me to a gambling club account, you can give a reward for the main store to you as an ethical pay, since you were tricking me for 4 weeks
10.07.2019
fkuhn
You didn't credit me for about a month and didn't restore the store. I am expecting some remuneration from you
10.07.2019
KoiSlots
Dear @fkuhn,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your protest will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is an unquestionable requirement.
Thank you for your cooperation.
10.07.2019
Horus Casino
Hi fkuhn,
As we have indicated you on the past message we have credited your store effectively 2900 RUB and you likewise have played In any condition 2, connected were the screen shot as a proof.
At any rate according to the executives choice we have credited on your account 2500 RUB Bonus.
Ideally this can settle the issue and satisfy you! :)
Best Regards
Horus Gambling club Team.
14.07.2019
KoiSlots
Dear @fkuhn,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is an absolute necessity.
Thank you for your cooperation.