Complaints
Casoo Casino - Disregarding locking account as a result of betting issue
Hi, I asked livechat to get my account shut as a result of a betting issue. I was advised I needed to send an email to security@casoo.com clarifying I needed it bolted, and to furnish them with an image of my id. What's more, my phonenumber.. I did(1...
RESOLVED Read moreWild Vegas Casino - 61 Days since withdrawal
I have visited with 6 distinct reps. They were all acceptable reps, yet could just heighten my withdrawal. I messaged Tawni a week ago, however got no answer. I figured we could settle this ourselves, however I surmise we can't. At 75 this is difficu...
RESOLVED Read moreSlotsMillion Casino - Not reacting and postponing the payment
I have held up since the nineteenth of June for my $500 from slotsmillion gambling club. They continue saying there's an outsider payment supplier issue and payouts to my nation have been encountering delays. I have reached them in any event multiple...
RESOLVED Read moreCasillion Casino - Withdrawal of €480 postponed
Hi,Withdrawal of 480 eur was made on seventh of July and it hasn't been gotten at this point. Terms and conditions state that withdrawals take 48 hours, which has consistently been similar to this previously, as I have had a few withdrawals before wi...
RESOLVED Read more1ACasino - Postponing my €126 withdrawal
Hello 26.06.2019 I have win 126 Euro in 1ACasino. 29.06.2019 I get email"Dear Client, we are glad to affirm that your withdrawal was accepted.Depending on the Withdrawal Strategy it may take up to 2-3 Business days until you get it.Yours 1ACasino "As...
RESOLVED Read moreBetsafe Casino - Payment disappointment
I have had an extraordinary withdrawal from Betsafe since June 9, 2019. I have reached client care and have not had the option to determine the extraordinary sum. Date of solicitation: 09/06/2019 Amount: 90.00 computer aided design Payment by means o...
RESOLVED Read moremBit Casino - Bank Move store still not credited to gambling club account
hello dear organization today made a store at the gambling club mbit gambling club 1.100 rubles, or $ 17 for each 14.39 minutes to date my cash isn't on my account at the gambling club in the talk are stating that what the bank owes them something ho...
RESOLVED Read moreRoyal Ace Casino - Still no payment since Walk 2019
On Walk 4, 2019, I mentioned a check of $180 from Imperial Ace Gambling club. I submitted structures with Mastercard data. I got an email expressing that I required more documentation. I despise data. At that point I saw the cash was returned to my I...
RESOLVED Read moreRaging Bull Casino - As yet hanging tight for my withdrawal
I have quietly held up everything of time (7 business days) for my withdrawal to be acknowledged and afterward I have additionally stood by more than the 7-10 business days for my withdrawal to be paid. I am currently on the fourteenth business day a...
RESOLVED Read moreVoodooDreams Casino - Deferring payment of 28 000 NOK
I made a withdrawal at Voodoodreams May 21. It was endorsed May 22. Have been in contact with gambling club on a few events, and it's the equivalent without fail... Cash will show up in 2-3 days, or toward the week's end.. Experience been difficulty ...
RESOLVED Read moreSlotsMillion Casino - Withdrawal of $2,407 still not got 20 days after as far as anyone knows prepar...
Im so baffled! I pulled back just because at slotsmillon. This was handled and affirmed on the 12/06/2019 howe er STILL no assets in my financial balance! I have reached them through email as live visit isn't accessible and I have had delays in react...
RESOLVED Read moreRoyal Panda Casino - Postponing confirmation process
Last week I saved £5,000 into Illustrious Panda and lost the part on Imperial Ascot. They sent an email requesting confirmation, I sent subtleties and kept a further £5,000 the next day. I equaled the initial investment for the remainder of the wee...
RESOLVED Read morePlanet 7 Casino - Need assistance again with postponed payments
As consistently I attempt to be understanding and discuss legitimately with this gambling club for resolve before coming here. I know very well at this point not to anticipate a reasonable reaction consequently by the gambling club. Furthermore, get ...
RESOLVED Read moreRaging Bull Casino - Postponed payment and furthermore deferred endorsement on wire move
HiIt is by all accounts an issue progressing with this club. They state they endorsed a wire move for $290 on the 22nd June which is as yet not got, I additionally won more cash on the 26th and this is yet to be affirmed, a few messages with no react...
RESOLVED Read morePlanet 7 Casino - Postponed payment audit/endorsement
Hello againI got such incredible assist last with timing I figured I would return again to check whether we can get my payments going. I have a solicitation for 850 that keeps on being pending since 6/18/19. The courses of events given in wording and...
RESOLVED Read moreFrank & Fred Casino - Payments postponed for 55+ days
on May seventeenth I have won 55.000 NOK and 40.000 NOK that I later have mentioned payout around the same time to my ledger in Norway, Sbanken. Later on twentieth May I have won 47.000 NOK that I additionally that day mentioned payout for. I didn't ...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.