Complaints
Grand Fortune Casino - Account and rewards disavowed
Been playing there for barely any months. My account was checked already.First winning of mine was 500$. It required some investment getting payment. Gambling club expected to in research my account for at any rate at least multiple times. Payment wa...
RESOLVED Read morePrism Casino - Extensive payment delay
I made a withdrawal demand on 2-19-19 at crystal gambling club for $ 975.00 and was endorsed on 4-10-19 sense at that point I've had numerous discussions on the telephone and through talk with this gambling club to discover why my payment is being po...
RESOLVED Read morePlanet 7 Casino - Rewards Deferred Once more
I am again sitting tight for my rewards long after the time allocated. The last time I won it took just about 3 months to recieve it. This time I won in May. My rewards were endorsed in mid June and I am standing by once more. For what reason do I fe...
RESOLVED Read moreArgo Casino - Deferring strategies
has been 18 days since I made a major success and made a withdrawl on the 24 of juni 2019 of 43500 euro's with genuine kept cash and no reward , yet I've just gotten €2000 up until this point. Up until today I truly have assumed the best about the ...
RESOLVED Read moreTangiers Casino - Withdrawal came back to my play account as opposed to being handled
Hi I did a withdrawal on the 24/06/2019 fir $4000, sat tight 5 days for it in pending. I check my tangiers account and they have restored my rewards in my play account. So I demand another withdrawal. I go on live talk and they give me the go around ...
RESOLVED Read moreSpin Palace Casino - Activities division deferring my withdrawal
spin royal residence is giving me the go around in regards to withdrawal of 1500.00. they continue saying its with the activities office. it has been since june 25 2019. I mentioned another withdrawal of 499.00 and that one has not been prepared also...
UNRESOLVED Read moreSyndicate Casino - Bitcoin store still not credited
On 29th of June I store around 20 Euros by means of Bitcoin. First the help said it required 7 Affirmations till the store is attributed so I hit the hay and on the following day it despite everything wasn't credited after that I reached the help wit...
RESOLVED Read moreMagical Spin Casino - Account division isn't replying
Hello everyone,I am searching for some assistance of an outsider so this is the reason I need to make this public.After I won some cash my all out parity at the enchanted turn gambling club is 814 Euro.My account got checked on twentieth May 2019. ( ...
RESOLVED Read morePlanet 7 Casino - Sitting tight for confirmation with no contact yet
I put in a withdrawal demand for 1300 on Monday June 18. I haven't heard anything from P7 at all and today is day 14. P7 t&c states that all pull back solicitations will be investigated inside 7 business days. For what reason is my solicitation a...
RESOLVED Read moreSlots Heaven Casino - As yet holding on to get my withdrawal
On Friday 28th June I made a store of £20.00 and was somewhat cheerful when I had a little success and chosen to pull back £82.72 I've been with Openings Paradise for more than 1 year and I've constantly seen the withdrawals as brief upon the email...
RESOLVED Read moreNetBet Casino - Not confirming archives sent by email and holding my cash
Hello,I stored £40 with NetBet between 12-seventeenth June 2019 (a £30 and £10 store.) I won £10 thus attempted to pull back my full £50.I got an email from NetBet expressing that they want:"the front/back duplicates of an official archive to de...
RESOLVED Read moreBetrebels Casino - Not respecting the AG Coin offer
I got together with the AG Coin it says to contact client assistance to guarantee the coin reward which is an estimation of €10I did this and they have now returned and said there us 20 free soins stacked on narcos.That was not the bonus.I would re...
RESOLVED Read moreFortuneJack Casino - Offered me an appealing reward, at that point continue to appropriate rewards
Hello, im going to attempt to cause this as clear as I to can. Sick beginning with the opening of my fortune jack account that occurred presumably a half year prior. It was around this time I had my first run in with their "support" group, as I was q...
RESOLVED Read moreSyndicate Casino - Not paying my rewards of $2,456, obstructed my account following fourteen days of...
At first when I pull back my rewards of $2,456 they requested that I submit 3 things to demonstrate my identity.And I followed everthing they requested. In any case, presently they even hindered my account. And all my instant messages were being over...
RESOLVED Read moreRaging Bull Casino - Postponed Payment from 30th May
I presented a withdrawal of $420 longer than a month prior and it appears everytime I converse with the client assistance there is continually something new preventing the withdrawal cash from being sent. The withdrawal has been endorsed yet througho...
RESOLVED Read moreSlotsMillion Casino - $800 not got
Hi I made a withdrawal from spaces million gambling club on the 17/6 it's not the 5/7 I've been holding up over the time period which is 7-10 days . I've reached the club through email a significant number of times and can't get an answer has been 3 ...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.