Complaints
Magical Vegas Casino - Accounts Bolted, Declining To Return Adjusts In the wake of Saying I Was Chec...
This is against the whole Smear Group.I have been dealt with disgracefully and this gathering has caused me incredible pressure and anxiety.I joined to their gambling clubs in April. On April seventeenth I got an email saying I was confirmed after se...
RESOLVED Read moreb-Bets Casino - Slowing down payments and not explaining why
B-wagers is slowing down my 2 withdrawls of 100 euro's each for more than about fourteen days now.I've made 2 withdrawls on the seventh and ninth of may. Both have been "affirmed" and when inquired as to why this is the thing that the SD says:Lilly:I...
RESOLVED Read moreRegent Casino - Official Gambling club - Postponing Payment
Deposited at this gambling club utilizing paysafe card. I won and made a withdrawal of $550. All reports were sent in directly before I mentioned the withdrawal. This withdrawal has been sitting in my account with a pending status since the ninth of ...
RESOLVED Read moreSportsbet.io Casino - Sportsbet Club - Rewards seized with no substantial explanation
Hi!Sportsbet.io misled me with no reason:Unfortunately, your account will remain debilitated because of following reason: We have procured proof that you are acting in break of our terms and conditions. Under rule 16.1. 16.1. Without limiting our cap...
RESOLVED Read moreTangiers Casino - Purposely making it difficult to pull back
I saved to Tangiers gambling club with my Visa card and won 400 euro. This club doesn't permit withdrawals to your Visa card which most Gambling clubs do. They have constrained the bank tranfer withdrawal choice to at least 500 euros (presently that ...
RESOLVED Read moreMagical Spin Casino - Try not to need to pay my rewards and bolted my account!
Hello07.05.2019 I chose to play in supernatural turn gambling club! (Account is checked) Firs I store 20€ and didn't win a lot so I store progressively 10€ and lost that too.So I store last 10€ and begin to play once more! All the stores what I...
RESOLVED Read moreSlots Village Casino - Deferred $780 payment for 20+ days
I have played at SlotsVillage club most recent fourteen days. Won some cash and mentioned for withdrawal for aggregate of USD780. All confirmation has done and accepted.First 5 days, withdrawal dropped because of check process. Live help requested th...
RESOLVED Read moreRizk Casino - Store Still not credited 5 days of pausing
I made store multi day's prior to Rizk Gambling club through one of Moment Payment strategy. The sum €20 as of now succes cut from my financial balance. Simultaneously I realized the sum didn't obvious in my account, I contacted the Help Live Speci...
RESOLVED Read morePlanet 7 Casino - Declined Payment & No Correspondence
Back in Feb/Walk I shut my account because of moderate payouts. after fourteen days they revived my account without any issues and were tolerating my stores. I won $1900 which I attempted to pull back. They endorsed it and when they went to pay it, t...
RESOLVED Read moreWinFest Casino - Confirmation issue and not permitting me to cashout
They approached me for barely any records for check and I have sent them all the doc. after that I have been confirmed yet while im tryin to payout my winings, I was tryin to cashout with bank move. they needed my bank statment I have send it and its...
RESOLVED Read morePokerStars Casino - Account solidified after store, no further assistance
i made an account, saved 20$ and afterward they solidified my account and I can't get to my cash. attempted to reach them for seven days now on all channels and no reaction. likewise neteller is attempting to get in touch with them yet without much o...
RESOLVED Read more888 Casino - Withdrawal of $1,500 as yet absent
Hello On 25 april I pull back 1550 USD as a wire move... today is 15 may I haven't got ... in the site its set apart as moved and I got email affirmation ... my bank said to me we didn't get anything ... I called the Bedouin bolster many time they sa...
RESOLVED Read moreVegasCasino.io - Didn't get store reward
So my issue is the point at which I signed on to there site to make a store I previously went to reward tab for a depoeen sitting reward. There I found a half store reward and it expressed to click empower in the event that I needed the reward. So I ...
RESOLVED Read moreBetBoro Casino - Issues pulling back
On fourteenth of May I mentioned a 1000 euro withdrawal to my EcoPayz account, this was definitely the technique and account I utilized for keeping, in this manner ought to carefully observe the standard to pull back to a similar goal where store ori...
RESOLVED Read moreFortuneJack Casino - ETH Store Missing
I had an ETH store of 1.68951700 not credited to my account. Backing has not had the option to assist me with settling this. It very well may be seen unmistakably it was sent and was not credited to my account. You can see the exchange on the system....
RESOLVED Read moreBetBoro Casino - Dropped my withdrawal demands and didn't answer my messages
Hello, on 06.05.2019 I have done a withdrawal demand on betboro. As of now they let me know, I will get my cash following 48 hours. After two days on 08.05.2019 they have dropped my withdrawal ask for and send me an email, that they need records for ...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.