Regent Casino - Official Gambling club - Postponing Payment
User: Adonis Ruecker, Disputed casino: Regent Casino, Status: RESOLVED, Amount: 550 $, Published: 27.05.2019
Deposited at this gambling club utilizing paysafe card. I won and made a withdrawal of $550. All reports were sent in directly before I mentioned the withdrawal. This withdrawal has been sitting in my account with a pending status since the ninth of May. It is as yet reversible. Site plainly expresses that following 48 hours in pending, the withdrawal will go into preparing and can't be turned around. This has still not occurred. I have sent innumerable messages which are presently being disregarded. I addressed somebody on visit a week ago and was told "don't stress they will pay you one week from now".
I addressed talk today and this is what is was told:
Kindly be prompted that we have had an exceptionally enormous number of victors as of late and our payments group are endeavoring to process each ask for. This may cause a deferral in preparing your records. When we have a report with respect to your cashout you will be reached.
The specialist them continued to disclose to me that I ought to have utilized Ecopayz. I inquired as to whether he had any thought when I would get a report with respect to my cashout and was told no. I'm incredibly baffled now. Appears to be a slowing down strategy to me. If it's not too much trouble help.
Comments
01.06.2019
KoiSlots
This grievance has been revived according to Official Club solicitation and KoiSlots Grumblings Group might want to give it one more help out the two gatherings required into the debate coming to a good resolution.
01.06.2019
Regent Casino
Dear Adonis Ruecker,
Most importantly, congrats on your rewards !
As it was spoken with you by our Help group, the deferral with your withdrawal was brought about by inadequate documents.
It was incredible that you were proactive and sent them yet not all things be right and we ensured we kept you refreshed about everything that was occurring in your account.
We value your understanding and comprehension in this issue and as you can likewise affirm, your withdrawal was prepared on the 22nd of May by means of WireTransfer.
Wanting to see you online soon and wishing you an extraordinary day !
Official Club team
01.06.2019
KoiSlots
Dear @Adonis Ruecker,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your grumbling will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.
Thank you for your cooperation.
01.06.2019
Adonis Ruecker
I still have not gotten payment. Would you be able to please keep this grumbling open?
02.06.2019
Regent Casino
Dear Adonis Ruecker,
The payment technique you've picked takes between 3 to 5 business days to clear. For your situation the fifth day is tomorrow - May, 29th.
Please get in touch with us on Wednesday in the event that you didn't get the cash so we can explore on our end.
Wishing you a decent day,
Official Gambling club team
02.06.2019
Adonis Ruecker
Just got it at the beginning of today. Much thanks. You may now close this complaint.
02.06.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.