VegasCasino.io - Didn't get store reward

This protest has been revived according to VegasCasino.io solicitation and KoiSlots Objections Group might want to give it one more help out the two gatherings required into the contest coming to a good resolution.

Dear Milford,

It appears as though you neglected to empower your reward before making a store to our gambling club and there was actually no glitch involed, nor referenced by our client care operator. Since you made a store following multi month break with us, an error like that could've happened effectively and it's likewise very normal. Be that as it may, we could've added the reward physically to you before the beginning of gaming, yet for reasons unknown you contacted our visit support following two hours of making introductory store - righ after your store was lost completely. You were graciously clarified by our client service specialist that reward can not be applied to a spent store and hence they couldn't do much about it.
We are exceptionally grieved about that lamentable occasion, we despite everything trust we meet again.

Thank you for your understanding.

Best regards,
Thomas

Dear Milford,

please find in connection the transcript of discussion among you and our support.

if there should be an occurrence of any inquiries, kindly don't spare a moment to ask.

Thank you.

Best regards,
Thomas

Dear @Milford,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your protest will be shut in like manner. Kindly remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.

Thank you for your cooperation.

First of all dosnt matter to what extent it had been since my last deposit...how about what number of I made for those couple of years before I quit playing at your casino...this circumstance being one of them. I Didn't FIRGET how to tap the empower button. I'm mindful of how your gambling club functions with the Numerous stores I have made throughout the years preceding me stopping there. I enabled my reward and I didn't utter a word cuz I accepted it was on there. Not until I went to perceive the amount of reward I had finished did I see it wasn't on there. I Generally proceed to look any place I play to perceive how far I finished reward so it had nothing to do with me playing the entirety of my store yet you can stay there and paint me to be in an inappropriate whatever cuz toward the day's end it WAS a glitch or your site since I Clicked empower and it practiced environmental awareness. What's more, I'm sorry perceiving how I didn't cause a store for 10 months and most likely neglected to empower reward at that point to would you be able to mention to everybody what it implies when it practices environmental awareness?? Well everyone it implies your reward is dynamic so why in the world would I have thought any contrastingly then my extra was on there?? It is the thing that it is...the club will do and say whatever to ensure they don't resemble the trouble maker. Yet, hi you previously made your self look that path by quarreling about a few dollars rather then quite possibly taking a gander at my history and seeing I never under any circumstance came to live talk searching with the expectation of complimentary cash or rewards. A fraction of the time I didn't take a store reward so you could of seen I wasn't one of those individuals attempting to get free cash. Right will be good and bad isn't right. I just requested what I was assume to have per your email I got which was entire explanation I made the store so no sir I remembered and I wasn't searching for something for nothing. Simply needed what I was told I was getting and didn't. Straightforward. So NO for me this issue is as yet an issue !!! Also, for what reason would you hold up 2 months before at long last reacting? Cuz your that run of the mill club that trys to exploit each opportunity you get from a client in the event that you all observe an approach to get an additional couple of bucks and you take it...you will keep getting cimpliants in light of current circumstances yet clearly by your absence of reaction you don't generally think about complaints!?!! So whatever have a decent day...

Dear Milford,

We are genuinely exceptionally grieved about this appalling circumstance. We are attempting to discover why this occurred, as we had no comparative issue about our rewards. It is conceivable our system glitched, however it is very strange.

At the time our help perhaps ought to have been progressively responsive, yet they did all that they can at that point since you previously completed the process of playing with your store (you had no cash left on your account). On the off chance that you'd preceded that (when you despite everything had your cash) they would have given you this reward without a doubt.
At any rate, we might want to offer you 10$ of NO Store reward as we do splendidly get you, and we do accept that today the sky is the limit with the systems (glitches and stuff).

Kind regards,
Thomas

Ok much obliged. I simply needed you to see not all things black and white and that PCs do glitch. On my end later on I will ensure my reward in the event that I decide to utilize one is credited b4 I even make 1 turn. I am sorry for not ensuring. I won't commit that error until the end of time I guarantee you. Furthermore, that is exceptionally cool of you all to offer the 10 dollar no depisit. I will make certain to leave a decent audit on how my issue was dealt with. Thank you.

Hey Milford,

Much thanks for your comprehension.
On the off chance that you need whatever else, it would be ideal if you let us know, we are glad to help!

Your cash is sitting tight for you on your account. :)
Best regards,
Thomas

Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.

Thank all of you for your cooperation.