BetBoro Casino - Issues pulling back
User: Raul, Disputed casino: BetBoro Casino, Status: RESOLVED, Amount: 25473 €, Published: 25.05.2019
On fourteenth of May I mentioned a 1000 euro withdrawal to my EcoPayz account, this was definitely the technique and account I utilized for keeping, in this manner ought to carefully observe the standard to pull back to a similar goal where store originated from. Day later it was dismissed and on talk I was clarified that "this withdrawal strategy isn't accessible for me" yet was not clarified why and was guaranteed an email clarification inside 24 hours, however no clarification went in close vicinity to 3 days and visit was hindered for me. I additionally sent an email to help yet no reaction came.
I enrolled another withdrawal by means of Bank Move, however now on interface I see that both EcoPayz and Bank Move strategies vanished for me. Also, I can't ask anyone - talk blocked and no reaction comes to messages.
Could I have clearness - how am I expected to pull back if techniques vanish from interface and the strategy utilized for storing isn't available?
Thank you.
Comments
27.05.2019
BetBoro Casino
Dear Sir/Madam,
Above all else, you are a devoted client with and much thanks for your trust.
We might want to illuminate you that the most recent days we are encountering specialized issues with the store and withdrawal methods.
We would guidance and so as to maintain a strategic distance from any postponements with your withdrawals, to demand withdrawals through bank transfer.
On the off chance that you face any issues, if it's not too much trouble get in touch with us whenever, either by means of email at support@betboro.com or live visit from our homepage.
Kind Regards,
Betboro Team
27.05.2019
Raul
Dear Backing,
I have attempted to get some information about withdrawals utilizing all methods conceivable:
1. live visit - it was hindered for me(and stays obstructed to the occasion) after I last was told "EcoPayz is obviously not accessible for my account".
2. Messages inside account - I keep going sent it on Wednesday, no reaction went to the occasion - 5 days.
3. Email (to both support@betboro.com and help@betboro.com) on Wednesday, no reaction to the occasion - 5 days.
I can't think by what other means I could attempt to inquire. It appears the main spot I can ask is here.
Might you be able to let me know please if EcoPayz withdrawal strategy is accessible to my account? It carefully keeps the T&C rule to pull back to the wellspring of deposit.
Thank you.
27.05.2019
BetBoro Casino
Hi,
A debt of gratitude is in order for returning to us.
We will check your remarks in details.
Concerning the Ecopayz, we are confronting a specialized issue right now so as to maintain a strategic distance from deferrals to your withdrawals please demand a withdrawal by means of bank transfer.
Kind Regards,
Betboro Team
28.05.2019
Raul
Dear Support,
To this second visit stays obstructed for me by you and I have not gotten any reaction for my messages or messages.
I can't organization a withdrawal on the interface as I get a blunder message "you as of now have a functioning withdrawal" on the grounds that past withdrawal appears in state ALLOWED(not PAID) despite the fact that I have just gotten it in my bank account.
Would you be able to please change statuses so I am permitted to arrange a withdrawal?
Thanks.
29.05.2019
BetBoro Casino
Hi,
We are happy to hear that you have gotten your payment.
In the event that you face some other troubles, kindly don't spare a moment to get in touch with us again at any time.
Kind Regards,
Betboro Team
30.05.2019
Raul
Dear Support,
I can't demand a withdrawal utilizing Bank Move choice (recommended by you as Ecopayz doesn't work) since this alternative vanishes from interface when I login.
I append screen captures that show this alternative exists when I am not signed in and vanishes when I login.
Might you be able to please clarify why it isn't accessible and how I can withdraw.
I additionally sent a similar message to both support@betboro.com and help@betboro.com
Thank you.
03.06.2019
KoiSlots
KoiSlots Grumblings Group has quite recently expanded the reaction time span with an additional 96 hours trusting that BetBoro Gambling club the board will before long bounce in with a report on this complaint.
03.06.2019
BetBoro Casino
Dear Sir,
As we have checked your account, it appears that the issue has been settled as you have mentioned a bank transfer.
Would you be able to please affirm that all is well and you don't confront any problem?
Thank,
Betboro Team
03.06.2019
KoiSlots
Dear @Raul,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is an absolute necessity.
Thank you for your cooperation.
03.06.2019
Raul
Dear Backing and KoiSlots,
I have had the option to enroll a withdrawal and it is NEW (pending) state, yet at any rate the issue of powerlessness to enlist withdrawal has been illuminated. Ideally it will be currently handled ok.
I affirm issue keeping me from enrolling has been understood and as issue requires a reasonable state I affirm it tends to be shut.
In the event that I face new issues I will get in touch with you once more. I need to express gratitude toward AksGamblers for their help and keeping up such a well working service.
Thanks.
03.06.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is authoritatively shut now.
We might likewise want to utilize the event and propose to player to contact our group and solicitation protest's reviving on the off chance that something turns out badly with their payment/s.
Thank all of you for your cooperation.