Complaints
Slots of Vegas Casino - Disappointed with payment time span
Hello!Had some good karma with Spaces of Vegas and mentioned a cashout through bitcoin of $800 on 8/2 and it was endorsed 8/14. Also I mentioned $2100 on 8/15 and it was affirmed on 8/21. I understand they must be paid out each in turn however have b...
RESOLVED Read moreRaging Bull Casino - Withdrawal demand still not affirmed
Hi, I made a withdrawal demand on the seventeenth of August, for the measure of $640, it presently has been 7 working days. I reached their client support and they were of no assistance. This is the 4rth time I have needed to get in touch with you fo...
RESOLVED Read moreSilver Oak Casino - Postponed Withdrawals endorsed and pending endorsement
Hi,My name is Julie,On June 29, 2019, I enlisted for Silver Oak Gambling club. I made a few stores and I got the opportunity to win and make withdrawals.However, my first withdrawal was on July nineteenth and from that point forward I have not gotten...
RESOLVED Read moreBronze Casino - 200 euros not saved on my account
On the 23 rd of august 2019 I saved 200 euros on my account the assets have left my financial balance yet never showed up on my bronze gambling club account. In spite of various talk help and email sent to the help I have not had the assets placed in...
RESOLVED Read more1xBet Casino - My Store Missing
I have store a$55 dollar on 24 Aug 2019 they didn't credit in for me.. what's more, I converse with livechat they state they're expert group is checking simply ask me hold up without indicate reason.. I request discount they likewise dont care.. I li...
RESOLVED Read more1xBet Casino - Sitting tight for my withdrawals for a month at this point
Hello,I have been playing on 1xBet for quite a while and I have never had any issue with them. I have a checked account and it is my primary casino.I would not like to do this yet I basically need to. I have reached 1xBet help multiple times through ...
RESOLVED Read more21.com Casino - Withdrawal issue and deferral
submitted withdrawal for 700usd, been holding up since 13/8 as of not long ago, gambling club first state 72hours withdrawal time period , path past and when enquire to their CS , been a similar tale about check and acceleration to their payment grou...
RESOLVED Read moreSpinit Casino - Denied payout
I kept £1000 on this gambling club site, I in the end won back a similar sum , on presenting my reports , they have shut my account as I shut an account on a sister site , that I never knew was theres are in organization with, I have moved house and...
UNRESOLVED Read moreIndio Casino - Postponed Payment
Dear Team,My Account number < account number evacuated >, client name < username expelled > Email : < email expelled > played Gambling club in indio Gambling club. If you don't mind benevolently Resolve my Payouts Issue. I was playe...
UNRESOLVED Read morePlanet 7 Casino - Withdrawal endorsed however won't pay
Planet 7 has been giving me the go around over $300 since May when they previously endorsed my withdrawal demand. I've sent in my things more than once on the grounds that they state they never got them. Presently they are stating they can't send wir...
RESOLVED Read moreRaging Bull Casino - It's been 2 months since I made my pull back they sent it yet at the same time ...
It's been 2months (26/06/2019) since I made my pull back, every one of my records were endorsed, my payment was affirmed, they disclosed to me they sent it on the 1/08/19 and I would get it inside 5-10 business days, it's presently been 14 business d...
RESOLVED Read moreBox24 Casino - Pending Payout
My Withdrawal demand is endorsed. Pay out is as yet pending for 5 days at this point. At that point I got a message from accounting that they can't move the payment on my Neteller account. At that point why tolerating withdrwal demand utilizing Netel...
RESOLVED Read moreFun88 Casino - Limiting access to my completely checked account for three weeks at this point
Hello,On May 27th this year I enrolled to fun88.co.uk and I quickly needed to send in my check records, which I did. They got affirmed the next day and my account was affirmed to be completely confirmed. In the following scarcely any weeks I began be...
UNRESOLVED Read moreCasino.com - Payment missing since 5/5/19
I won £1417 on the fifth of May 2019. The gambling club say they have paid me, I have gotten no assets. We have sent each other around 30 messages now. they simply continue saying they are checking the exchange however decline to give me verificatio...
RESOLVED Read moreEmuCasino - Anticipating for rewards to be kept
On the thirteenth August 2019 I chose to take my cash I won, being $4979 and pull back through EmuCasino. I was at that point a checked part and had recently pulled back cash from this site for the measure of $500.00 that solitary took 3 business day...
RESOLVED Read moreHappyLuke Casino - Club won't cashout my successes, twice!
The circumstance is essentially equivalent to my last complaint.I didn't process the outcome last time, and I dropped my withdrawal.(4400CNY)Then I lost 4400CNY and bet alot,This Wednesday I got my cashback about850CNY.I go through this 850CNY succes...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.