Complaints

Big5casino - Payment deferred €400

Hi. I made a withdrawal of 400 Euros on 30.8.2019. I hung tight two days for any Update, however nothing occurred. At long last, when I asked the gambling club, they instructed me to check the account (ordinarily a bit much for that modest quantity)....

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Casino4Dreams - Withdrawal not prepared following seven days of pausing

I play at casino4dreams from months . My withdrawal is presently pending for multi week with no advancement. Its 210 euro, No answer from my messages, ( 3 messages sends ) no data from the live visit , I asked commonly - just terse data that one day ...

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Nordicasino - Postponing my cashout for reasons unknown, unjustifiably slicing rewards down the midd...

I played on Nordicasino on 22.08.19I saved 50€ with a 200% Bonus.I figured out how to bet it through and have the option to cashout 1000€ (23.08.19).After succesfully verficated my account (23.08.19) and Telephone check (28.08.19)/Additionally th...

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Planet 7 Casino - Deferred Payment of $2000

I won $2,000 in the start of July, and the wire move withdrawal was endorsed fourteen days after the fact. I was advised my payment was sent to the processor on August eighth, and that the cash would be in my account inside 7 business days. I despite...

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Bronze Casino - Postponed check and in this manner withdrawal

As per the appended picture - I presented a withdrawal demand on 31/8/2019, I at that point got an email requesting check records on 1/9/2019 - I immediately messaged the significant archives. As per the email requesting the subtleties it expressed t...

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Bronze Casino - Slowing down on my €1,800 withdrawal

I have distraught a pull back solicitation of €1800 and it's been affirmed however I didn't get the cash yet I reached them toss live visit 100 of times yet they just continue saying you will get paid soon Now it's been more than 10 days and all wh...

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IVI Casino - Reasons for postponed payment

Hello,i have played to ivi gambling club and I lucked out, the first pull back I asked from them is 2019/08/24 1:48:11 the measure of 124 euros and the subsequent 8/25 21:10:47 first they needed from me a few reports as a component of KYC I comprehen...

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Raging Bull Casino - Slow payment payout

Requested my payout of $750 on the 14/08/2019 and I am still yet to move from "withdrawal handling" I had sent off all documentation required and got an affirmation email. 8 days back they approached me for my financial subtleties again despite the f...

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Bronze Casino - Delayed payment

I have had a withdrawal for 3000 euros since twelfth August. I have had the account confirmation finish and have been told now ordinarily that it will be in your account soon or today. I have made numerous stores at this gambling club and to be reaso...

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Spela Casino - Account Check and Withdrawal Postponement

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Prism Casino - Not paying me $ 5,100 from 2018

I have attempted through innumerable visits over an extensive stretch of time to get paid from Crystal Gambling club on cash they owe me to no availso I chose to look for your assistance with this issue. On 5/20/18 I won $1,500 which was endorsed 10/...

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Unique Casino - Postponing payment/Confirmation for over 450 days

In 2018 I opened one account at One of a kind Gambling club, and stored utilizing skrill, got the reward and experienced the betting requirementMy balance at long last was nearly equivalent to the store, $1363 or something like that, at that point I ...

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Horus Casino - No Payment and No Correspondence

I made a store on August 2. Played a couple of twists and pulled back my cash. Numerous days passed by and cash was not sent.Like to include I am confirmed at the gambling club. Following a couple of day I was educated by means of talk that my equali...

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Gunsbet Casino - No Withdrawal Choices accessible

Good DayI made a store utilizing neteller and guaranteed the welcome proposal on at GunsBet Gambling club. I finished betting a couple of hours after the fact and needed to cashout. Anyway when I click on cashout, I don't have any cashout choices acc...

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Palace of Chance Casino - Long past due payments

I have three withdrawals that show pending in the withdrawal area of Royal residence of Chance Club The sums are $1606 $2436 and $1611. The pending date is 12/19/2018. In spite of various endeavors to call and visit live, these things despite everyth...

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Planet 7 Casino - Postponed/Slowed down Payment

Submitted withdrawal on June twentieth. I trusted that the withdrawal will be prepared. They expelled the reward and concocted an all out payout of $395. The withdrawal was prepared and couldn't be wired to my bank because of global wire move limitat...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.