Casino.com - Payment missing since 5/5/19
User: vanessa23, Disputed casino: Casino.com, Status: RESOLVED, Amount: 1417 £, Published: 30.08.2019
I won £1417 on the fifth of May 2019. The gambling club say they have paid me, I have gotten no assets. We have sent each other around 30 messages now. they simply continue saying they are checking the exchange however decline to give me verification they have sent the assets. I have sent them my bank explanation indicating that I have gotten no assets. it has been 4 months now. I don't have the foggiest idea what else to do. your assistance would be colossally appreciated.
Comments
06.09.2019
KoiSlots
This grumbling has been revived according to Casino.com solicitation and KoiSlots Objections Group might want to give it one more help out the two gatherings required into the contest coming to a good resolution.
06.09.2019
Casino.com
Dear vanessa23,
We're sorry to learn about your negative experience.
We might want to emphatically affirm that your withdrawal was discharged from our side on the 08th May 2019, and sent to your enrolled payment technique. Sadly, as we have just furnished you with the ARN number that is utilized to follow the assets, we can't help further with this examination and would urge you to take this issue (utilizing the ARN number) with your bank as expressed in our reactions to your enrolled email.
In the event that you have any further inquiries, if it's not too much trouble get in touch with us at support@Casino.com and we'll gladly help.
The Casino.com Team
10.09.2019
KoiSlots
Dear @vanessa23,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Grievances Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.