Complaints
LeoVegas Casino - Declines to payout me store and check my account
I have been a client of Leovegas for a couple of years, arrived at high celebrity status in their steadfastness program, did a great deal of stores and withdrawals more than barely any years. As of late, I was not utilizing their administrations for ...
RESOLVED Read moreSpinatra Casino - Gambling club attempt to slow down/don't pay my rewards of 1000 euro
HiWhit check and payment Preparing I hawe tryed to get my vinnings for 3 weaks now, and to day when they finaly guaranteed to hawe done the procedure they gat the Cash back becase they asserted to hawe given them an inappropriate IBAN, I hawe worked ...
RESOLVED Read moreFolkeautomaten Casino - No cash yet!
May 13. I won and withdrawed 4000 NOK. The withdrawal got endorsed however I never got the cash. After a great deal of discussion on live Talk, my cash was back on my gambling club account july 23. They guaranteed me then that the issues that caused ...
RESOLVED Read moreMr Green Casino - Hanging tight for withdrawal for 10 days at this point
Hello,On the 4 of august I at long last had a triumphant in mr green gambling club. I have an account for longer than multi year and I got a major success, so I caused a to pull back for 2500 and left 135 in the account for playing. Within 5 minutes ...
RESOLVED Read moreJokerino Casino - Postponed withdrawal
Hello, I still did'nt get my cash. I made pull back solicitation 532 euro (9.8.2019). I sent all documens for check a week ago. The gambling club isn't speaking with me. No answer by means of mail. Just live talk... At the point when I got some info...
RESOLVED Read moreMagical Spin Casino - Pull back as yet pending following 5 business days
It has been an extremely hard procedure so far with this gambling club. Took multi week to check my documentation and that simply happened on the grounds that I informed the gambling club Rep here (expresses gratitude toward Levi) and he pushed the c...
RESOLVED Read moreBronze Casino - Withdrawal of €1,496 still not paid
On the 30/7/19 I made 2 seperate stores to Bronze Gambling club of 100 euros and 150 euros. The cash required a long time to clear however I began playing spaces on second of August and did well I attempted pull back yet was told I would have a betti...
RESOLVED Read moreRich Casino - Payment gives still not being settled
I mentioned a withdrawal of R21000 on the 08 August 2019. My account was completely confirmed and all records required were endorsed. On 12 August 2019 my withdrawal demand was declined due to not presenting my ecopays id. It was not mentioned from m...
RESOLVED Read moreBetsafe Casino - Postponing enormous payout for reasons unknown
Hello,I've been utilizing on-line gambling clubs for some time. I was supported by positives audits of betsafe and chose to open an account with them. Made a couple of stores and a couple of fruitful withdrawals around 5000 Euros each. My account has...
RESOLVED Read moreUnique Casino - Will not close account/regard own mindful gaming approach
Hello,I am an accomplished online club player that has understanding from numerous online gambling club. Never have I run over such an amateurish and maverick gambling club as Unique.So, I have a past filled with issue gaming. I began to feel that I ...
RESOLVED Read moreKing Billy Casino - Declining to pay because of joint financial account, declining to check my conte...
I kept $30aud at Lord Billy Club with a Visa Card that has a place with my significant other for a shared service we hold. I attempted to confirm my account before pulling back my triumphant of $4000aud. The club disclosed to me that my account could...
RESOLVED Read moreBig5casino - Big5 Club - Deferred payment
I have never observed a club this way. First issues to verifed my account. I send everything. Bill, duplicate of pasport front and back, bank proclamation with store and bank staement with my name on it. Following a couple of days I get the message t...
RESOLVED Read moreXpokies Casino - Over the top bank charges
Okay so here goes. I began playing at this gambling club around 2-3, months back and from the start everything was working out in a good way, I approached advancements and so on., at that point when I began to win they halted me approaching any limit...
RESOLVED Read moreCasoo Casino - Issues with getting my rewards
Now it has gone numerous days and still issues with pulling back my rewards. First they needed me to have an ecopayz account which I shut a long time back then they said they have now neteller going so they said that I need to store through neteller ...
RESOLVED Read moreMansion Casino - Was charged multiple times from my sole store. Presently I am less in my Financial ...
i have screen shot all messages and bank data to this issue. I was charged twice from a similar first store offer of $60 and afterward the following day when I never at any point re kept. I saw on my bank data when I attempted to make a store on anot...
RESOLVED Read morePokerStars Casino - Postponed reserves
I have a withdrawal of 18002 SEK, wich is won on a store of 12 000.now this happened the 10/08 august, 11/08 I send reports, the 15/08 account is confirmed. now we are at the 22/08, and I easily attempted to contact through the contact structure, ord...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.