PokerStars Casino - Holding $39k balance and not reacting

Let me start by saying I have been a pokerstars client for a considerable length of time, and never had any issues.

I saved $1k on Wednesday [10/04/19] and begin playing in the club segment of my pokerstars account, as I have done commonly previously. After a decent beginning on dark jack I started to play openings and different games. By Thursday evening I had amassed a sizeable parity and chosen to money out $13k, and left a few assets in my account to play with. This solicitation was affirmed rapidly and the assets were paid out to the pertinent store techniques rapidly, as well.

I kept on playing with my residual assets and by Friday morning I had amassed an equalization of around $39k. I was then logged out of the application and when I attempted to log back in was requested a PIN number. I quickly browsed my messages and had been sent a PIN number by stars support so as to make my account progressively secure. I at that point got another email from security division advising me regarding the ramifications of the pin as an extra wellbeing highlight, alongside the message that "Genuine cash exchanges are at present handicapped in your Stars Account as it has become obvious that your account is related with the accompanying account: [deleted for privacy]"
The email at that point went on to state;
"This affiliation could have been the consequence of a mutual playing area or store method.

In request to help you in evacuating this limitation, we sympathetically demand a clarification of your relationship to this player.

Account sharing is typically disallowed on our site. By opening a Stars Account, you consent to our Terms of Service.

We might want to accept this open door to inform you with respect to our Terms of Administration viewing your obligation as an account proprietor. As expressed in segment 10 under "Utilization OF YOUR ACCOUNT":

10.2 You are answerable for all utilization of the Administration under your Login Accreditations. You should not reveal your Login Qualifications to some other individual nor license someone else to utilize the Administration through your account.

10.3 You should keep your Login Certifications mystery and secret consistently and take all endeavors to ensure their mystery and classification. Any unapproved utilization of the Login Certifications because of your deficiency will be your obligation and be esteemed to be your use.

Our Expressions of Administration can be found on the accompanying website:

www.po­ker­sta­rs.u­k/­pok­er/­roo­m/tos/

If you might want to know more data about this approach, it would be ideal if you visit:
www.po­ker­sta­rs.u­k/­pok­er/­roo­m/tos

We do have some 'sound judgment' exemptions to the above principle. For instance, on the off chance that you are in a competition, and your web association drops out (or something different out of your control meddles with your capacity to complete the competition), at that point it is fine to have a companion polish off the competition for you. This is depicted in more detail in our competition rules here:
www.po­ker­sta­rs.u­k/­pok­er/­tou­rna­men­ts/­rules

Please give us an affirmation of our Terms of Administration before we can reestablish your Stars Account's benefits.

Review and acknowledge these Terms of Administration by answering to this email with your consent to the accompanying statements:

I have completely perused, comprehended and I acknowledge the Terms of Service.
If I ever break in entire or to some degree any arrangement contained in your Terms of Administration, I am mindful and acknowledge that you claim all authority to make such move as you see fit. These may incorporate ending my consent to utilize the Administration, quickly blocking access to the Administration, for all time ending my Stars Account and holding onto all monies held in the applicable Stars Account.
This affirmation must come as "I Concur" inside your reply.

If you ought to have a particular inquiries in regards to our Terms of Administration and require further clarification, get in touch with us with your inquiry before sending your acknowledgment."

I instantly answered to the email expressing my relationship to the next account was that it is my parteners account whom I live with, and I have previously, saved into my poker stars account, with her authorization, utilizing her plastic.

Whilst I comprehend the inquiry being posed, I feel my reaction is certifiable and sufficient clarification to the connection. No guidelines have been broken or terms crossed. I additionally discover this especially unusal to draw in security division consideration when there are offices to move assets to players on the site?

I have since gotten no answer to this message, and have sent a further one every day to attempt to pursue up the pertinent group.

Further to this, I additionally got an email from player security revealing to me they have hindered my account due the "extraordinary" win while I conclude either to money out or continue playing. Similarly as with the presentation of the PIN. To my account , I was satisfied they are attempting to guarantee I don't lose the entirety of the assets, yet again this is nothing more than a bad memory to me as my account is currently blocked.

I can not lead any exchanges, for example, pull back or mess around and it has now been 5 days with no update.

I received an email from client benefits on Monday saying they had sent my email to the significant office, yet as you can value this doesn't appear to go anyplace.

I would truly like access back to my account so as to pull back a portion of my rewards and furthermore keep playing and utilizing the site which I have delighted in for a long time!

Thanks,

Ben