Complaints
Rich Casino - Deferred Confirmation & Uncalled for treatment
Shelbren1910028/03/2019: Withdrawal of R1250002/04/2019: Withdrawal dismissed no explanation given03/04/2019: Withdrawal re-sumitted and enquiry made for reason. Was advised to confirm Neteller account. Account subtleties sent and got affirmation tha...
RESOLVED Read moreCasino Moons - Postponing payment for longer than seven days at this point
I ought not play at this Gambling club Moons on the off chance that I had seen this complaints!!I am being pulled in with their 100% cashback offer for first store. Subsequent to having a live talk with their client assistance and being persuaded of ...
RESOLVED Read morePokerStars Casino - Holding $39k balance and not reacting
Let me start by saying I have been a pokerstars client for a considerable length of time, and never had any issues. I saved $1k on Wednesday [10/04/19] and begin playing in the club segment of my pokerstars account, as I have done commonly previously...
RESOLVED Read moreBlack Diamond Casino - Not paying my withdrawal
I've been attempting to pull back my$3,825.60 for right around 3 weeks presently I've given all the documentation they have requested twice now and they have proceeded to put the cash I mentioned to pull back in playing account for the third time and...
RESOLVED Read moreRaging Bull Casino - Withdrawals of $750 $2500 still not paid
I have been sitting tight since Spring fifth for a $750 express withdrawal and since Spring 26th for a $2500 withdrawal. I continue reaching them and they continue saying my payments are being handled yet I despite everything haven't got any cash. My...
RESOLVED Read moreBetHard Casino - Won't pay out rewards of 20.000 NOK
I have been a client at Bethard for some time, however on the 16.4.2019 I made a store with my Visacard, similar to I generally have done. The outcome at long last, was a triumphant of 20.000,- NOK. Yet, when attempting to pull back the 20.000,- NOK,...
RESOLVED Read moreIVI Casino - Won't discount my bitcoin store
Hello.. on Spring tenth 2019 I made an account with ivicasino.com. After I made an account I sent a Bitcoin store in the measure of .003 btc to this location: 3Qvmavoasfp9opAnuw7PLVKtTb2o7PQ4R1After the exchange affirmed I attempted t...
RESOLVED Read moreFrank Casino - Outlandish confirmation requests
When I originally got a major success, I was requested check of my charge cards (virtual Visas), Skrill and ID. I've checked those and imagined that was that, and that I wouldn't be incited for confirmation again.So I've made a couple more stores wit...
RESOLVED Read moreWebby Slot Casino - Unreasonably expelled €160 of rewards in the wake of dropping completely lost ...
Dear Askgambler team,i made a store in webby opening of 50 euro on 13.04.2019.And took 100 percent reward of 50 euro...and I played and misfortune the cash... also, 81 percent betting I wrapped up. then I arrive at the level in webby spaces gambling ...
RESOLVED Read moreMagic Red Casino - Withdrawal unthinkable
So, I kept $30 computer aided design today and won by $20.I attempted to make a withdrawal and when I composed all the data that I have to pull back, it didn't proceed.So, I contact Live Visit and they disclosed to me they are right now encountering ...
UNRESOLVED Read moreDream Vegas Casino - Not handling my withdrawal
I won £1800 playing live roulette on 9.4.19, 10 days back. I've not gotten a solitary email from them and each time I go on live visit they state they will refresh when they have addressed accounts yet at the same time no correspondence and withdraw...
RESOLVED Read moreSilver Oak Casino - Still owes me $10,000
I'm part from 2015 and they allways pay me, on January 09 I did a withdrawal $15,000.00 and they as of now pay me $5,000.00 and owed me $10,000.00 on Walk 29 they affirmed me $2,500.00 and today I request an update and disclosed to me they will send ...
RESOLVED Read moreReels Royale - WinStar Gambling club - Slowing down on a €400 Skrill withdrawal
I as of late presented a withdrawal solicitation to WinStar gambling club, I was prompted they don't process at the end of the week so I reached them on Monday they affirmed that the withdrawal had been checked and was expected to be discharged. I he...
RESOLVED Read more22bet Casino - 22bet Club - Pull back solicitations dismissed
I have checked my account after a few postponements. I have additionally checked my card.I moved $500 AUD from my card and am currently wishing to pull back $2000 AUD and there doesn't appear to be any alternative on the page to pull back by means of...
RESOLVED Read moreSloto' Cash Casino - Postponing $2,500 payout, getting the go around
I made a withdrawal demand on Monday, held up the "48 hours" to be explored, which wound up being somewhat more, so on Thursday it said in progress, which in their terms says should just be in this phase for a couple minutes(attached photographs) I r...
RESOLVED Read moreSilver Oak Casino - Deferred withdrawals of more than $6,600 once more
Hello, it's me again.Dear KoiSlots, I approach you again for your assistance to get my withdrawals.If you could help me once more, it would be significantly appreciated.I have nine withdrawals that are as yet pending, they all surpassed the preparing...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.