Unique Casino - Postponing payment/Confirmation for over 450 days

User: justus39, Disputed casino: Unique Casino, Status: RESOLVED, Amount: 1300 €, Published: 05.09.2019

In 2018 I opened one account at One of a kind Gambling club, and stored utilizing skrill, got the reward and experienced the betting requirement
My balance at long last was nearly equivalent to the store, $1363 or something like that, at that point I sended the documents
from that second on, I continue sending them reports (ID and Adress), for over 1 year as of now, I lost tally here, consistently for a year for quite a while, I continued sending the documents
i was hanging tight for a reaction for them, yet nothing returned, I attempted the live talk administration, however it is all obscure and everything they can say is, hold up "multi week" for verification
then this week pass, and the check procedure is reseted, again with no explanation... additionally when I send the archive again doesn't make a difference, since I can continue sending the report forever(they dont have a pending audit message, I can transfer the record the same number of times as I want).

Comments

07.09.2019
Unique Casino

Dear customer

So as to reply to your grumbling please might you be able to send us your player username, or your player id?
Unfortunately we didn't get it through KoiSlots.

Thank you
Best Regards.

The UniqueCasino team.

07.09.2019
justus39

i accept my username is < username evacuated > , I wont give my email here to keep my protection safe.

07.09.2019
justus39

it was mentioned more reports since I mentioned the payout, so I consider the procedure of check as yet progressing, at that point after it will come the technique of payment.

08.09.2019
Unique Casino

Dear customer

You have transferred the necessary archives between 22.08 & 23.08 . 2019 not long before the weekend.
All the archives have been checked the 25.08.2019. what's more, the withdrawal affirmed the following day (the Monday 26.08.2019).
The payment is in process now .
Please comprehend that You sent the records just the 23 of August 2019 , the postponement of check and endorsement was right it is in the 48 hours and your withdrawal was endorsed the 26/08 . The payment is in process.
Please advise KoiSlots here when you will get it.

Best Regards
The Remarkable Gambling club Team.

09.09.2019
justus39

All I need is to get my payment, thusly, i'm cheerful about this exchange, in 2 days, the payment will ponder my ledger ($500), and until next week.
I will affirm my payment here when it arrive.

10.09.2019
justus39

First payment showed up, second one requested.

10.09.2019
Unique Casino

So please would you be able to clarify what is the issue here?
I think the club made its best to give you a decent service.
In the event that you had sent the necessary archives quickly you would have gotten the payment endorsement inside 48 hours.

Please affirm to Askgambler to close this case.
Thank you.
Best Regards

The One of a kind Gambling club team.

10.09.2019
KoiSlots

Dear @justus39,

Please let us know whether we may close this objection as settled? Please be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your protest will be shut accordingly.

We might likewise want to utilize the event and recommend to player to contact our group and solicitation grievance's reviving on the off chance that something turns out badly with their payment/s.

Thank you for your cooperation.

10.09.2019
justus39

Dont act like blameless here, I sent my record in excess of multiple times, in a time period of 450 days and you didn't do anything to take care of me, additionally, you didn't offer some other choice to get the cash aside from Wire Move, which the vast majority where I live doesn't have experience managing with...
So when I get the remaining $900 that I liquidated out, this grumbling will be solved...
Finish this as quickly as time permits, since one less day without paying is 451, 452, 453, 454 days.
This isn't finished at this point, the purpose of this objection is to pay all the equalization and not half of it.

10.09.2019
justus39

29.08.2019 01:43:53
Withdrawal
€893.65
Status
Pending

10.09.2019
Unique Casino

Dear customer

it's your whole duty on the off chance that you have just sent your archives just the 23 August 2019..after more than one year.
You can not accuse the club that prepared your withdrawal inside 4 days from the date you have sent your reports with an end of the week in the middle.
furthermore, the way that you are making another withdrawal demand that is in progress has nothing to do with the substance of your complaint.
On the off chance that you are right, you should change the title of this protest and say:
I sent the records required for my withdrawal just 450 days after my withdrawal demand, yet when it was done, the One of a kind Gambling club sent me my withdrawal very quickly.

Please KoiSlots thank you for shutting this case since the client has gotten his first withdrawal and the second is in progress.
Thank you.
Best Regards
The Exceptional Gambling club Team.

10.09.2019
justus39

Are you truly playing this game?
You began to confirm my account just when I submitted a question with the controller, after 24 hours my record was checked, I sent the report in excess of multiple times before doing this, maybe in excess of multiple times, I dont have any approach to check this number...
sat tight for quite a long time, months, YEARS, for the archive to be verified.
There is nothing else to be said here, let the clients conclude who is coming clean here, me, what is the point from my side to let the cash there for such a long time? 0
My understanding was large to such an extent that I sat tight for 450 days until I opened one grumbling about it...
Now help me out and pay the trust the jury to decide wisely, so the case can be shut, the sooner the better.

13.09.2019
Unique Casino

Dear client nobody is playing a game here.
There are terms and conditions for withdrawal solicitations and you have to send the necessary reports to have your pull back approved.
For your situation you sent them after a lot of time, however that isn't up to us.
Now to continue, you got your first payment a week ago, and you will get your new withdrawal demand you did in the following days, on the grounds that as you most likely are aware there is withdrawal limits for that week, so this week you will get the second one.
I rely on you for educating KoiSlots when you will get your subsequent payment and I rely on you for shutting this case.

Best Regards
The One of a kind Gambling club Team.

15.09.2019
justus39

i got the last payment, KoiSlots can close this case, Thank you very much.

15.09.2019
KoiSlots

Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.

Thank all of you for your cooperation.

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