Complaints
PokerStars Casino - Briefly confined my account, despite everything hanging tight for goals seven da...
I made my first store utilizing my financial balance (Trustly). I lost all my cash and made another store by means of Neteller. I moved a few twists, and my account got freezed with all my money!Now, when I'm signing in, I get this message:"Your acco...
UNRESOLVED Read moreRaging Bull Casino - Postponed $2,500 & $700 withdrawals
On the 19/4/19 I previously made a withdrawal of $2500, this was my first endeavor and I hadn't handled any archives yet, I at that point made another withdrawal of $700 on the 1/5/19 all meanwhile sending 3 endeavors at checking reports. on the 15/5...
RESOLVED Read moreSvenbet Casino - Deferred payment since February
My check process was effectively finished sixth of February. The day after I mentioned a withdrawal and since than I have sent a great deal of messages with no assistance. Svenbet has not addressed any of my messages. I have likewise associated the t...
RESOLVED Read moreRoyal Vegas Casino - Baffled with a $5,000 withdrawal
Hi, I've been having a ton of issues with a withdrawal I produced using regal Vegas gambling club around fourteen days prior. I was prompted a week ago that my reports had been checked and that I would get an email when the withdrawal was discharged ...
RESOLVED Read morePlayOJO Casino - Deferral in confirming records and withdrawal
I won £74 on the 26th of May which I attempted to pull back and was revealed to I expected to submit records. I continued to do this and got affirmation that they had been gotten and were being checked on. A few times after this records were mention...
RESOLVED Read moreLightCasino - Store still not credited
hello.today first june I store 60 euro from neteller to Light Casino.money has not be refreshed in my light gambling club Account.I talk with them woman disclosed to me it will deal with by monetary division. but now still my cash not credited before...
RESOLVED Read moreSvenbet Casino - Looking out for a €1,000 payment for longer than seven days at this point
And again me, guys.To evidence my past case that this gambling club is tricksters, about 1400EUR, I made again stores in this casino.After playing I've made 1000 eur withdrawal demand. Send all required data to KYC.And even got confirmation that my p...
RESOLVED Read moreBovada Casino - Withdrawal and Check Postponement
Requested a withdrawal by means of Bitcoin in the measure of $1,500 on May seventeenth, 2019. Presented the confirmation shapes precisely the same day. I have been prompted that this procedure should take around 24-48 hours. On May 28th I requested a...
RESOLVED Read moreRaging Bull Casino - Withdrawal demands are overlooked without anybody reacting to my requests
I recovered the $50 join reward and sooner or later of playing the spaces I wound up winning more than the necessary sum so as to pull back the additional assets. I presented ALL confirmation reports required and was enlightened that it'll be concern...
RESOLVED Read moreGenesis Casino - As yet anticipating on account check and £2,000 withdrawal to be handled
Hi, I presented a withdrawal of £2000 across 3 seperate withdrawals on 27th May 2019. I was revealed to I expected to check my account which was reasonable enough, so sent my docs, a letter what I sent was a piece excessively old so I needed to go t...
RESOLVED Read moreSpela Casino - Would not discount cash
Hello,about 3 weeks prior I stored at spela. I didn't perceive that they have a place with the beginning worldwide system which I am blocked for all time at (dependable betting). I had the option to complete the entire trustly store method however a ...
RESOLVED Read moreKing Billy Casino - Issue with a €2,000 withdrawal to MasterCard
I enrolled at Ruler Billy a couple of days back. Presently I was fortunate and made a 2.000€ withdrawal which was prepared in present moment. Everything alright. Yet, rather than attributing the aggregate sum of 2.000€ to my cc, it was an exchang...
RESOLVED Read moreUnique Casino - Giving me trouble with payments
One week back, I won some cash at Extraordinary Gambling club. I transferred my records like they said. Had a great deal of talks and multiple times somebody on the telephone. They continue saying that I get my cash withing 4 days. They still didnt p...
RESOLVED Read moreCasino Moons - Falsehood and poor client assistance
On the 23rd of may I mentioned a money out. I had recently transferred archives to my acc and was confirmed a very long time back. Upon twofold checking I was mentioned to send through a proof of address again..which I did. To ensure all records were...
RESOLVED Read moreSlots Plus Casino - As yet looking out for a withdrawal which has been endorsed fourteen days back
Still have not gotten my withdrawl. It was endorsed very nearly fourteen days back and they continue saying they are behind on their preparing. They have sent me the entirety of the desk work saying that my withdrawl demand is affirmed for $490 and a...
RESOLVED Read morePokerStars Casino - Account bolted after store, account conclusion not prepared
I've been playing on this site for over 10 years and never had an issue. I was dormant for ~2 years and chosen to return.So I signed in and acknowledged I have a purposeful store limit - I requested it to be evacuated and it was no issue.Next step wa...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.